Nonie Marie O. Sotomayor
[email protected] | 09778409951 Poblacion, Maribojoc, Central Visayas 6336
PROFESSIONAL SUMMARY
Enthusiastic trainer with innovative ideas. Committed to creating an upbeat learning experience.
PERSONAL INFORMATION
Date of Birth: August 11, 1993
Place of Birth: Poblacion, Maribojoc, Bohol Sex: Female
Religion: Roman Catholic
Citizenship: Filipino
Languages spoken: Cebuano, Filipino, English
SKILLS
• Able to work with less supervision
• Takes initiatives
• Outstanding communication skills
• Good team player EXPERIENCE
• Quick-witted and willing to learn
• Responsible and trustworthy
Training Specialist
Insular Life – Cebu City, Central Visayas, Philippines | May 2018 – Current
• Facilitates various workshops and seminars in sales training to prepare the agency force for a new company
direction.
• Implements standard training procedures for the company to increase the agency force performance.
• Plans a training curriculum for sales in order to increase the proficiency in selling of the agency force.
• Assists in the preparation for client presentation.
• Practices work-life balance in the field through proper training scheduling.
• Travel to different provinces to conduct training needs.
• Prepares monthly schedule and budget for monthly trainings.
• Keep accurate records and documents of training conducts for monthly reporting.
• Revise assigned training modules for updates and enhance content for relevance.
Customer Care Representative
Insular Life – Cebu City, Central Visayas, Philippines | May 2015 – May 2018
• Adhered to all company procedures and policies when it comes to managing the account.
• Educated insured planholders about product benefits and procedures.
• Established strong business relationships and created a deadline-driven team.
• Received and processed health and death claims.
• Computed client’s premiums due according to their mode of payment.
• Conducted benefits seminar per client’s request.
• Served walk-in clients when it comes to submission of requirements and concerns.
On The Job Training
Landbank of the Philippines – Tagbilaran City, Central Visayas, Philippines | March 2015 – June 2015
• Assisted clients in understanding their available options and helped them select the right service plans for
their needs especially in Loan services.
• Conducted market research to learn about current trends and to perform sales activities accordingly.
• Effectively communicated with other employees and upper management to ensure complete care of customers
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
• Greeted customers and offered them assistance where possible.
• Informed customers about current promotions and sales, encouraging them to take advantage.
EDUCATION
Bachelor in Science in Business Administration major in Financial Management
Holy Name University | Tagbilaran City, Central Visayas, Philippines | March 2015
• Leadership Excellence Awardee
• Certificate of Recognition awarded by Campus Student Organization
• Certificate of Recognition awarded by Junior Business Executives Association
• Certificate of Recognition awarded by Golden Harvest
CERTIFICATIONS
Principles of Insurance 280 Passer
Life Office Management Association November 2018 Examination
Civil Service Eligibility
Office of the Civil Service Commission Issued April 2015