Noreen N. Lucero
21-D Salinas Drive, Lahug  Cebu City

0998-8615771

[email protected]

Current Job Description :  Managing supervisory teams, including developing Team Leaders into effective coaches.
Leading the team in performance and maintaining the overall effectiveness and productivity  of the program.

Experience

August 2016 – present  Convergys Phils.​ – Operations Manager  ​

August 2013 – July 2016  Convergys Phils​ – Operations Manager Trainee

August 2008 – July 2013  Stream ​ – Team Manager

February 2007 – April 2010  eTelecare ​ – Subject Matter Expert

August 2005 – January 2007  eTelecare ​ – Customer Service Associate

Education
1993- 1999  University of San Carlos – Masters Degree, Preschool Education
1993- 1999  Velez College – Bachelor of Science in Biology
1993- 1996  Velez College – Bachelor of Science in Occupational Therapy  Awards
2017 Top Operations Manager, Convergys Philippines
Q2 2013 – Tope Team Leader Award, Stream