P E R S O N A L P R O F I L E
Vast working experience in casino business and environment.  Involved and lead various casino set up and pre-opening. Professional and competent in carrying out duties and responsibilities.
031 S. Tuazon St. Pateros, Metro Manila. Philippines
[email protected]
normando-d-gonzales9456b123
C O N T A C T M E
Strong managerial and interpersonal skills that deals with multi-national guest/s, staff and subordinates. Has the ability to develop and implement business solutions and apply conceptual thinking to understand and facilitate solutions to complex problems. Specialized in Casino Management, Casino Operations, Casino Manpower Training (Rank & File, Managerial and Executives). Specialized in Casino Operations and Marketing Consultancy Proficient in Microsoft Office Tools. Creating and designing casino monitoring trackers.
S K I L L S
+639150367294 / +6326425422
P E R S O N A L
BIRTHDAY :                 February 17, 1965 MARITAL STATUS:      Married
W O R K I N G E X P E R I E N C E
G R A N D D I A M O N D C A S I N O
November 05, 2017 – January 25, 2018 = CASINO SHIFT MANAGER                           : Poipet City, Kingdom of Cambodia –  Manage all Pit Operations.  Ensure and maintain sufficient stocks of gaming cards in the card store room.  Builds and maintain rapport with casino players with the goals of achieving guest satisfaction at all times.  Develops and implements pit policies and procedures to improve security, efficiency, asset
General Manager, Casino Manager, Human Resources and Admin. Executive
Jose Rizal University (1982-86)

Shaw Blvd. Mandaluyong, Philippines 1620

Bachelor of Science in Commerce / Marketing, (1986 Graduate)
E D U C A T I O N
A W A R D S & A C H I E V E M E N T S
EMPLOYEE OF THE MONTH: – Andaman Club

2 TIMES PERFECT ATTENDANCE AWARDEE – Kohkong International Resorts and Casino

TOP GUN TRUE NORTH ACHIEVEMENT AWARDEE – Resorts World Manila
T R A I N I N G S A T T E N D E D
CASINO SCAM PROTECTION AND DETECTION TRAINING –  Grand Dragon Casino

FORGED / COUNTERFEIT NOTE DETECTION TRAINING – Resorts World Manila

TOP GUN TRUE NORTH MANAGEMENT IMPROVEMENT AND DATA ANALYSIS TRAINING. – Resorts World Manila
protection and customer service.  Provides daily flash report for table games statistical win/lose results and all events in the gaming floor on a day-to-day basis.  Prepare monthly roster of Executives and rank and file gaming staff.   Make sure that game protection and integrity has been observed and applied at all times.
R E S O R T S W O R L D M A N I L A
August 25, 2014 – August 19, 2017 = PIT MANAGER New Port City, Pasay 1309, Metro Manila, Philippines Tel. no. (02) 908 8000

–  High duty Pit Manager, manage Pit Operation, ensuring that game securities and protections are the main point of priority and being enforced without compromising customer service.  Ensure that all staff assigned in the Pit are carrying their duties and responsibilities according to house rules and procedures.  Strict enforcement of Pit discipline.  Ensure that optimal customer service are being served at all times.  Report accurate table results, disputes and irregularities to Operations Manager and Surveillance Department.  Manage, secure opening and closing of tables and facilitate Fills and Credits.  Manage, maintain and control sufficient supplies of cards in the Pit Stand and Shuffle Room. Preparing annual, mid-year and monthly appraisal of subordinates.  Counselling and motivating subordinates to be efficient, competent and exemplary employee.  Ensure that all gaming equipment are taken care of.  Give suggestions and recommendations to improve daily operations and revenue. Monitor customers flow and gather customer’s feedbacks, and relay those feedbacks to head of departments.  Occasionally assisting HR Department in interviewing applicants.  Responsible in scheduling Trainings and selection of qualified participants based on their records and performance.  In charged in facilitating Leadership Training of the staff.  Helped in creating monitoring system and software to ease the daily operational activities.  Helped in creating Power Point slides and Training Modules. One of the Top Gun True North certified member of Resorts World Manila whose main role is to spearhead the whole team in creating and designing Management Improvement Process, Data Analysis and identifying Key Performance Indicator.  Lead and play a role model to all subordinates.
A C E C O N N E Q S E R V I C E S I N C O R P O R A T E D

October 28, 2013 – August 05, 2014 = GENERAL  MANAGER V.A Rufino Street corner Dela Rosa Street, Makati City. Philippines –  In charged of overall operation of the company, responsible in developing strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.   Manage and maximize financial performance and profit.  Follows procedures to maintain the safety and security of all employees,
customers and company assets (building, cash, equipment, supplies, etc.).  Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.  Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.  Enforce all labor laws (state and local).
G R A N D D R A G O N C A S I N O
June 01, 2012 – October 25, 2013 = GENERAL  MANAGER Chrey Thum, Kingdom of Cambodia
–  Reporting to and serving at the pleasure of the CEO.  Lead, manage, direct, develop and supervise the entire Grand Dragon Resort.  Make sure the games are played according to government regulations while still being profitable. Motivate all employees to provide superb customer service.  Formulate and recommend casino operating policies and procedures.  Provide leadership and vision to the company by assisting all Head of Departments and staff with the development of the company.  Research and analyze documents and proposals as needed to assist the company in determining and meeting its long and short term goals.  Provide vision regarding overall financial health of the company.  Establish a budget for revenues and expenses in keeping with profit requirements. Ensure that budgeted goals were achieved. G R A N D D R A G O N C A S I N O
August  2010 – MAY  2012 = AVP CASINO OPERATIONS Chrey Thum, Kingdom of Cambodia
–  Reporting directly to Chief Operating Officer (COO) and responsible in maximizing the overall profitability of the casino.  Make sure all table games were operated in accordance with government regulations and to monitor the casino finances to ensure the casino was making money.  Responsible in handling customer complaints and supervising the floor personnel. Lead and motivate executives and casino shift managers to participate as part of the casino management team in ensuring the effective management of the casino.  Manage and drive change effectively to improve business performance and competitive edge.  Ensure that a comprehensive, customer focused service is provided within the gaming areas.  Ensure that profitability is maximized through good management practices, excellent customer relations and fully effective staff.

Casino Shift Manager: Grand Dragon Casino, Chrey Thum, Kingdom of Cambodia, October 2006 to July 2010.

Pit Manager: Kohkong International Resort, Kingdom of Cambodia, March 2003 to Oct. 2006

Pit Supervisor: Kohkong International Resort, Cambodia, August 1999 to March 2003

Senior Inspector: Andaman Club, Myanmar, June 1998 to August 1999

Assistant Casino Manager: Vegas International Club, Phnom Penh, Cambodia, September 1997 to May 1998

Pit Manager: Landmark International Club, Phnom Penh, Cambodia, April 1997 to September 1997

Pit Supervisor: Landmark International Club, Phnom Penh, Cambodia, January 1997 to April 1997

Croupier: Nagaworld Resort and Casino, Phnom Penh, Cambodia, April 1995 to Dec. 1996

Croupier: Genting Highland Resort, Pahang Malaysia, May 1993 to April 1995