Novebry Remonica Eirene Tenda Food and Beverage Supervisor

Abu Dhabi
ExcelMicrosoft WordPower point)

Novebry Remonica Eirene Tenda

l  Plot C80 East 13, Tourist Club, Abu Dhabi United Arab Emirates

l  Phone: 050 – 3942380; 056-3410358; +62 – 81 – 216368980; +62-81-330450815

l  [email protected]





·       To be able to develop myself and achieve excellence in the field of customer service.

I declare that above information are true and correct. In the event of misrepresentation,       I understand that it may result in my repatriation and I shall be responsible for any cost incurred.


·       Understand all aspects of the training manual and use as reference when necessary

·       Listen and respond to customer complaints (acknowledge, apologize, act)

·       Maintain proper suites policies/procedures and dress code at all times

·       Perform standardized opening and closing suites procedures

·       Work well individually and as part of a team

·       Maintain high standards of cleanliness and acceptable levels of suites appearance at all times

·       Required to work weekends & weeknights and on occasion be available to cover shifts

·       Be knowledgeable about suite rental contact information, any specials/features, and other event day/night information

·       Handle cash, be familiar with credit/debit card procedures, and be responsible for large some of money at times

·       Be courteous, pleasant, and well groomed at all times

·       Attend and participate in all training sessions and staff meetings throughout the season

·       Carry out all other duties as delegated by the Suites Coordinator or F&B Manager

·       Other duties as required.
Professional Experience



·        July 2015 – Present

Saadiyat Beach Golf Club, Abu Dhabi, United Arab Emirates.

Work as Food and Beverage Supervisor at Hawksbill Restaurant.

Job Responsibilities:

Ø  Ensure that all guest expectations are exceeded on a daily basis by providing leadership to the food and beverage team in the absence of the Restaurant Manager.

Ø  Ensure that standards are upheld and that crisp, thoughtful, efficient food and beverage services is delivered to all guest on every occasion.

Ø  Must provide guidance and leadership to all servers and support to the Restaurant Manager at all times.




·       January 2014 – June 2015

Saadiyat Beach Golf Club, Abu Dhabi, United Arab Emirates.

Work as a Team Leader at Hawksbill Restaurant and Outside Operation In charge.

Job Responsibilities:

Ø  Assists with department training, development and implementing customer service standards.

Ø  Serves guest food and beverage items in a prompt, professional and courteous manner.

Ø  Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.

Ø  Assists the department manager in interviewing, training, planning, assigning and directing work.

Ø  Follow established cash handling procedures and ensures that other staff adhere t0 procedures.

Ø  Utilizes the point of sales system and trains new associates.



·       July 2010 – December 2013

Saadiyat Beach Golf Club, Abu Dhabi, United Arab Emirates.

Ø  Work as a Waitress at Hawksbill Restaurant.

§  Ensure that all guest expectations are exceeded on a daily basis.

§  Must be thoroughly familiar with all menu items and their preparation.

§  Must have a complete understanding of all beverages available, beverages ingredients and preparation methods along with all operational and culinary service standards.

Ø  Work as a Beverage Cart attendant on the golf course.

§  Ensure that all guest get food and beverage service in the course.

§  Offer the guest cold towel and ice for their cooler on the buggy in summer season.

§  Offer the guest warm towel and coffee or tea on the course in winter season.

Ø  Work as a Hostess at Hawksbill Restaurant.

§  Ensure all the booking/reservation for restaurant are done in the booking/ reservation book.

§  Ensure all the cash float for all operation (inside and outside) are correct amount.

§  Answer and transfer call to other department according request from the customer.

§  Sent and reply email to the guest following the procedures and according request from the customer.


·       March 2007 – March 2010


Work as a waitress and cashier at all day dining Oceana Restaurant and Axis Lobby Lounge.

§  Ensure all the setup for all site cabinet is refill for the operation.

§  Make sure all guest get the proper service.

§  Make sure all the payment is correct according the payment method.


·       January 2006 – December 2006


Work as a waitress, cashier and hostess.

§  Great the guest and sit the in the table as their request.

§  Take the order and sent the order to the guest according service standard procedure.

§  Make sure the guest is happy with our service.

§  Make sure all reservation is done in the reservation book.



Trainings Attended



·       09 December 2004

Mandarin Oriental Hotel Majapahit, Surabaya, Indonesia.

Table Manner Course Training.


·       December 2004 – February 2005

HYATT HOTEL REGENCY, Surabaya – Indonesia.

On the job training at concierge department.


·       March 2005 – November 2005


On the job training as a waitress and cashier.


·       December 2005 – January 2006


On the job training as a housekeeping attendant.


·       19 May 2011


Bon Barista Level 1.


·       20 August 2012 – 19 August 2017

Essential Food Safety Training Certificate, ABU DHABI, UAE.


·       26 February 2014

The Chivas Academy (Whisky Master Class), ABU DHABI, UAE.


·       11 June 2014

La Fee Absinthe Masterclass, ABU DHABI, UAE.


·       16 December 2014 – 14 December 2016

MEDIC FIRST AID training program, ABU DHABI, UAE.


·       6 May 2015



Academic Qualification




Hotel Business Management (July 2004 – July 2006)



Personal Background


Date of Birth                             : 27 November 1986

Place of Birth                            : Surabaya, Indonesia

Religion                                      : Christian Protestant

Age                                              : 29 years old





July 2004 until July 2006 Hotel Management at GSP INTERNATIONA;


March 2007 until March 2010 Waitress at Hilton Hotel Resort Dubai Jumeirah
July 2010 until December 2013 Waitress at Saadiyat Beach Golf Club
January 2014 until June 2015 Food and Beverage Team Leader at Saadiyat Beach Golf Club
July 2015 until present Food and Beverage Supervisor at Saadiyat Beach Golf Club