Novebry Remonica Eirene Tenda

l  Plot C80 East 13, Tourist Club, Abu Dhabi United Arab Emirates

l  Phone: 050 – 3942380; 056-3410358; +62 – 81 – 216368980; +62-81-330450815

l  [email protected]

CAREER OBJECTIVE

·       To be able to develop myself and achieve excellence in the field of customer service.

I declare that above information are true and correct. In the event of misrepresentation,       I understand that it may result in my repatriation and I shall be responsible for any cost incurred.
Skills

·       Understand all aspects of the training manual and use as reference when necessary

·       Listen and respond to customer complaints (acknowledge, apologize, act)

·       Maintain proper suites policies/procedures and dress code at all times

·       Perform standardized opening and closing suites procedures

·       Work well individually and as part of a team

·       Maintain high standards of cleanliness and acceptable levels of suites appearance at all times

·       Required to work weekends & weeknights and on occasion be available to cover shifts

·       Be knowledgeable about suite rental contact information, any specials/features, and other event day/night information

·       Handle cash, be familiar with credit/debit card procedures, and be responsible for large some of money at times

·       Be courteous, pleasant, and well groomed at all times

·       Attend and participate in all training sessions and staff meetings throughout the season

·       Carry out all other duties as delegated by the Suites Coordinator or F&B Manager

·       Other duties as required.
Professional Experience

·        July 2015 – Present

Saadiyat Beach Golf Club, Abu Dhabi, United Arab Emirates.

Work as Food and Beverage Supervisor at Hawksbill Restaurant.

Job Responsibilities:

Ø  Ensure that all guest expectations are exceeded on a daily basis by providing leadership to the food and beverage team in the absence of the Restaurant Manager.

Ø  Ensure that standards are upheld and that crisp, thoughtful, efficient food and beverage services is delivered to all guest on every occasion.

Ø  Must provide guidance and leadership to all servers and support to the Restaurant Manager at all times.

·       January 2014 – June 2015

Saadiyat Beach Golf Club, Abu Dhabi, United Arab Emirates.

Work as a Team Leader at Hawksbill Restaurant and Outside Operation In charge.

Job Responsibilities:

Ø  Assists with department training, development and implementing customer service standards.

Ø  Serves guest food and beverage items in a prompt, professional and courteous manner.

Ø  Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.

Ø  Assists the department manager in interviewing, training, planning, assigning and directing work.

Ø  Follow established cash handling procedures and ensures that other staff adhere t0 procedures.

Ø  Utilizes the point of sales system and trains new associates.

·       July 2010 – December 2013

Saadiyat Beach Golf Club, Abu Dhabi, United Arab Emirates.

Ø  Work as a Waitress at Hawksbill Restaurant.

§  Ensure that all guest expectations are exceeded on a daily basis.

§  Must be thoroughly familiar with all menu items and their preparation.

§  Must have a complete understanding of all beverages available, beverages ingredients and preparation methods along with all operational and culinary service standards.

Ø  Work as a Beverage Cart attendant on the golf course.

§  Ensure that all guest get food and beverage service in the course.

§  Offer the guest cold towel and ice for their cooler on the buggy in summer season.

§  Offer the guest warm towel and coffee or tea on the course in winter season.

Ø  Work as a Hostess at Hawksbill Restaurant.

§  Ensure all the booking/reservation for restaurant are done in the booking/ reservation book.

§  Ensure all the cash float for all operation (inside and outside) are correct amount.

§  Answer and transfer call to other department according request from the customer.

§  Sent and reply email to the guest following the procedures and according request from the customer.

·       March 2007 – March 2010

HILTON HOTEL & RESORT, DUBAI JUMEIRAH, United Arab Emirates.

Work as a waitress and cashier at all day dining Oceana Restaurant and Axis Lobby Lounge.

§  Ensure all the setup for all site cabinet is refill for the operation.

§  Make sure all guest get the proper service.

§  Make sure all the payment is correct according the payment method.

·       January 2006 – December 2006

O’VIET VIETNAMESE RESTAURANT, Kuala Lumpur, Malaysia.

Work as a waitress, cashier and hostess.

§  Great the guest and sit the in the table as their request.

§  Take the order and sent the order to the guest according service standard procedure.

§  Make sure the guest is happy with our service.

§  Make sure all reservation is done in the reservation book.

Trainings Attended

·       09 December 2004

Mandarin Oriental Hotel Majapahit, Surabaya, Indonesia.

Table Manner Course Training.

·       December 2004 – February 2005

HYATT HOTEL REGENCY, Surabaya – Indonesia.

On the job training at concierge department.

·       March 2005 – November 2005

SINGAPORE POLLAR PUFFS AND CAKES Pte. Ltd.

On the job training as a waitress and cashier.

·       December 2005 – January 2006

IRISH HOUSE HOTEL,CAMEROON HIGHLAND, MALAYSIA.

On the job training as a housekeeping attendant.

·       19 May 2011

BON CAFÉ MIDDLE EAST LLC.

Bon Barista Level 1.

·       20 August 2012 – 19 August 2017

Essential Food Safety Training Certificate, ABU DHABI, UAE.

·       26 February 2014

The Chivas Academy (Whisky Master Class), ABU DHABI, UAE.

·       11 June 2014

La Fee Absinthe Masterclass, ABU DHABI, UAE.

·       16 December 2014 – 14 December 2016

MEDIC FIRST AID training program, ABU DHABI, UAE.

·       6 May 2015

LEADERSHIP TRAINING, ABU DHABI, UAE.

Academic Qualification

GSP – INTERNATIONAL, SURABAYA, INDONESIA

Hotel Business Management (July 2004 – July 2006)

 
Personal Background

Date of Birth                             : 27 November 1986

Place of Birth                            : Surabaya, Indonesia

Religion                                      : Christian Protestant

Age                                              : 29 years old