Nur Aisa Maribojoc Technical Support/Consultant
Philippines LinkedIn
Basic computer troubleshootingBasic use and configuration of Cognos Reporting toolCustomer handling via phoneemail or chatExpense Management systemExperienced technical/product consultant
Objectives:
- To earn more experience in IT related industries
- To utilize my experience about giving customer satisfaction
- To leverage my experience as a technical support and consultant
- To put my experience in use to contribute to the company’s production and success
Education
- May 2008 - May 2012 BS Computer Engineering at AMA Computer College - East Rizal
Experience
- July 2012 - February 2014 Cloud Security Engineer at Trend Micro
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As a Cloud Security Engineer, I serve as a Technical Support to end-users of Trend Micro, an anti-virus software. I tend to client’s inquiries, requests, and issues about the program and provide resolution and satisfaction.
- March 2014 - December 2015 Service Administrator at Concur (Philippines) Inc.
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As a Service Administrator, I serve as a Technical Consultant to Concur client’s executives. I provide basic technical configuration assistance to their Expense Management system and stands as a liaison to other departments involved to their account and service needs.