CURRICULUM VITAE

OKONGA PATRICIA
Bachelor Of Science in Computer Science Makerere University Kampala
Tel: +256705210663 Mobile: +256775827937
Email: [email protected]

PERSONAL PROFILE

An enthusiastic graduate with experience in customer relations, communication, sales/marketing and tourism management skills gained through previous work experience. I am a quick learner and can work with minimal supervision. I have training in tourism especially in Uganda and currently work as a Travel Consultant.

ACADEMIC QUALIFICATION

*Makerere University Kampala.August 2011-2014.. (Bachelor of Science in Computer Science) CGPA: 3.80
*Our Lady of Good counsel Gayaza.February 2009- December 2010. (Uganda Advanced Certificate of Education). Grade scored: 12points Math (O) Economics (D) Geography (C) Entrepreneurship (D) G.P (0)
*Our Lady of Good Counsel Gayaza.February 2005-October 2008. (Uganda Certificate of Education). Grade scored: 28 aggregates History (1) Math (4) English (3) Chemistry (6) Biology (6) Commerce (3) Physics (5) Geography (4) Literature (3) Art (5)

TECHNICAL EXPERIENCE

Languages: C, C++, Java
Platforms: Windows 8/7/XP/Vista, Linux( Ubuntu, Mint, Mountain Lion)
Concepts: Networking, Operating systems, some server management.
Tours and Travel Management-Uganda

CERTIFICATIONS

-Certificate training in Teen Star (Teenage Sexuality Teaching in the context of Adult Responsibility) programApril 2009- October 2010.
-Hands-on Industrial Training at TheICT Labs, Ntinda on Systems administration, Networking and server management.June 2013- August 2013.
-Certificate of Attendance in Marketing and Communication for Tour Companies Training.

AREAS OF EXPERTISE

-Customer relations
IT skills
Document Management
Report writing
Data Collection
Communication skills
Time Management
Sales and marketing
Social Media Advertising
Travel Management

WORK EXPERIENCE
SALES AND MARKETING REPRESENTATIVE- ONE LAMP UGANDA Annual International Trade show- 2nd Oct 10th Oct 2014.
Location: UMA show grounds, Lugogo.
Duties:
Organizing of duty station before customers start arriving.
Explaining to customers what the solar lamps are, how they are used and convincing them to buy one or more.
Selling and making receipts for the lamps bought
Making accountability for all the lamps sold during the day.

# TELESALES AND TELEMARKETING REPRESENTATIVE-The R.A.I.S.E Program. Company: Boston Enterprise. 31ST Oct 2014 to 1st April 2015

Location: The HUB, Oasis Mall, Kampala Duties:
-Making a minimum of 32 meaningful calls daily to a list of parents contacts.
Talking to parents more about the R.A.I.S.E program and convincing them to enroll their children to attend.
Making receipts for the parents who pay for their children to attend the program.
Making a daily report and submitting it to the supervisor.
-Advertising the program on social media and registering those interested.
RESEARCH ASSISTANT-Action aid Uganda. 1st – 8th Nov 2015
Location: Eastern Uganda.
Duties:
-Carrying out an impact assessment of the T4C program specifically the MS-TCDC which are capacity development programs aimed at building the capacity of the staff, partners and community covered by Action aid Uganda.
-Interviewing participants at their respective meeting stations.
-The districts covered where Namutumba, Kapchorwa, Kumi and Katakwi. -Reconciling the audio recordings, videos. and photos taken during the different interviews with the final report made.
-Reporting all findings to supervisor
CUSTOMER CONSULTANT-WANA Energy Solutions 26th Oct 2015 to April 2019

Location: Seguku, Entebbe
Duties:
-Contacting clients and meeting sales targets
-Advertising gas products on social media and closing all sales acquired.
-Providing after sales services to all clients.
-Improving relationship between company and both current and future clients.
-Marketing company products in organized institutions like schools, hospitals, ministries and cooperatives. This is done through one on one or group presentations to staff members and closing all sales made.
-Making weekly reports regarding sales, collections and Sales leads.
#TRAVEL CONSULTANT- Equatorial Wild Safaris-25th May 2016-Present

Location: Luzira, Kampala Duties:
-Making travel itineraries for clients.
-Writing content for the company website, marketing materials and blog
-Booking client air tickets
-Making reservations
-Securing client Visas Upon request
-Managing Social Media Accounts.

-Managing tourism platforms like Safari bookings and TripAdvisor -Making budgets and reports.
-Updating agent and partner databases.
-Making administrative decisions in the absence of the C.E.O.

KEY SKILLS AND COMPETENCIES

Ability to accurately maintain computerized and manual filing/documentation systems.
Excellent communication skills to build relations with customers face to face.
Good literacy and numeracy skills.
Flexible regarding your working hours.
Effective time management and able to prioritize.
Computer literate: able to use Microsoft Word, Excel, PowerPoint, Access and Publisher.

Very high standard of English grammar, punctuation and spelling.
Having a fast and accurate typing speed (40words/min).
Compiling and maintaining a customer database that documents appropriate customer information and contacts.

PERSONAL SKILLS

Success and results driven
Excellent numeracy and IT skills
Sales and negotiation skills
Punctual and well presented
Confident outlook
Well organized, eager to learn and pro-active
Good listener
Able to work individually or in a team
Open minded and non-judgmental
Attention to detail
Adaptable to new situations
Enjoy a competitive environment
High energy levels
Able to work under pressure
Public speaking
Quick learner during training sessions
Resilient and having the ability to deal with rejection

OTHER ACTIVITIES AND HOBBIES

Reading Novels and e books
Surfing the web
Carpet weaving
Cycling
Travelling
Interacting with peers

REFERENCES

Thomas Twesige- General Manager, Boston Enterprise
Tel: +256774382258,
Email: [email protected]

Richard Olong-Manager Action-aid Uganda
Tel: +256702622362
Email: [email protected]

Dr Emmy Wasirwa- C.E.O Wana Energy Solutions
Tel: +256776704397
Email: [email protected]

Allan Emejeit- C.E.O Equatorial Wild Safaris
Tel: +256772827310
Email: [email protected]

PERSONAL DETAILS

Driving license: No
Passport: Yes
Nationality: Ugandan
D.O.B: 30-08-1991
Sex: Female
Languages: English, Langi

DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Okonga.Patricia