OKOROM UCHECHI HARRISON
55 Onumonu Street Owerri ,
IMO state .

Email:[email protected]

Mobile Line: 07033331070 ,08056326511

BACKGROUND SUMMARY

Okorom Uchechi Harrison was with Heritage Bank limited as a Business Development Officer, I am also
the team leader of Heritage Bank Navy town Branch. I was also an Assistant team leader when I was
with Mtn Nigeria Jos Call center ,I am an experienced team player and a positive motivator over the
years I have grown (with the assistant of my team) our capital base from making my region to be the best region in over 7 months and we are still counting. I am currently in Lagos State University going for a Masters degree in International law and diplomacy.

I am a team player, allergic to failure and dedicated individual who has an ambition to succeed in any given environment. Although I have experience Marketing and Sales and also Customer Care Service in the communication industry.
I love to learn and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. I also have the ability to work under pressure
without compromising standards or accuracy. . I have excellent IT skills and possess zeal to learn new
technologies to better myself.

ACHIEVEMENTS

*Country’s Quota over achievement by an average of 243% over the last 2 years.

*I have been able to increase my target from 3 million naira a month to having a Cabal of 22million
Naira in 3 months.

*I have been able to Call aggrieved customers and reconcile the issue and also reactivate their
dormant Accounts.

*I always make sure that any issue brought on my desk will be resolved at a short period.

* I make sure I carry my team members along in every thing I do concerning the Job and also assist them when they are having a tough time on an aggrieved customer.

*I have been able to deliver sales and marketing KCI for nominated partners

JOB PROFILE

In my past and present role, the below listed are parts of my job functions:

• Providing fit for purpose Partner and customer solutions to time, quality and budget .
As part of my present role, it is important that partner and customers’ demands are met at the expected time. With proper planning I have been able to provide end to end solution that fits in customers budget, timelines and project while also maximizing profit for my company.

• Managing complex stakeholder relationships

My day to day activities includes Partner and customer visits, so as to help foster a stronger relationship between the company and partner/customers. Delivering distinctive financial services using superior
market knowledge.

• Influencing positive outcomes by using your excellent negotiation and communication skills

As a Business developement sales specialist, my excellent negotiation and communication skills have help share out task among the project team. It has also helped to influence colleagues or external customers to help get things done in order of priorities.

• Leading by example to inspire staff and colleagues The way I treat people have a slight or big impact on performance. By following due process, transferring knowledge, commending my colleagues when they have help with an issue are some of the ways I have motivated my team.

• Producing and executing credible and feasible plans and solutions (Call Plan /Call Memo)

As a Business Development manager, the need to plan and document has helped me with successful completion of a task for examples when doing the following projects: office moves (for staffs or IT equipment moving from a location to another),

WORK EXPERIENCE

BUSINESS DEVELOPMENT MANAGER(Heritage Bank Limited)

•I am the overall dedicated Account Manager for some key accounts

·• As an Aggressive sales leader, I represent Heritage Bank to drive account growth and share of wallet.

·• I Understand the Clients critical business priorities and supporting IT challenges; I focus on driving value for the client while maximizing competitive share, revenue and margin for Heritage Bank Limited.

·• Supported by presales, product/service specialists and inside sales Support, I establish a professional working relationship (up to the executive level) with the client, by developing a core understanding of the unique Financial business needs of the client within their industry.

•·I Tailor Heritage Bank Products and Services to meet the needs of the customer.

•·I Interfaces with both internal and external/industry experts to anticipate customer needs and facilitates solutions development.

•· I also Identify, qualify, and close new business that results in substantial incremental revenue and margins to for Heritage Bank Limited.

•·I Build, monitors and manage sales pipelines to ensure continuous population, forecast accuracy, achievement of quota, and movement of near- and long-term opportunities

•·I Develop comprehensive plans that articulate the strategies/ requirements essential for focusing sales activities, forecasting accurately, and communicating sales progress .

MTN NIGERA (JOS Call Center) 2011

RESPONSIBILITIES

. Deliver Sales and Marketing targets as an in bound or outbound customer Care agent.

. Develop revenue growth plans with each channel that underpin own company strategy and set and agree targets and KPI’s

. Delivering a Customer friendly atmosphere even to an aggrieved customer making him want to patronize my company over again.

. Build strong strategic and operational relationships with each channel partner

. Lead, coach and develop sales teams within my customers.

. Grow a wide and broad support network across all stakeholder groups and act as a catalyst, facilitating delivery of key initiatives through virtual teams .

. Manage the delivery of a differentiated experience for channel partners and end customers
. Building and managing business on line.

. Identify and grow new channel partners providing business development support and expert advice .
. Always using Superior market knowledge in delivering the best to my customers.

Standard Alliance Group (Insurance) 2009

RESPONSIBILITIES:

. Sell companies product and services that will be beneficial to the customer.
. Run cash engine campaign with partners
. Keep customers abreast with new product and services on line.
. Update a working tool called SALESFORCE, with all opportunities and sales stages
. Provide support for colleague in winning new deals
. Establish a professional, working, an consultative relationship with key and prospective
customers and partners
. Developing strategies and sales plan to address the designated territory
. Driving the implementation of sales and marketing campaigns
. Generating, maturing and following up on leads
. Marshalling internal and partner resources to conduct campaigns
. Developing extending and maintaining relationships with the appropriate staff
. Maintaining and understanding competitive activity relevant to industry sector.
. Identifying and working with the appropriate people in Standard Alliance, Partners and
Customers to ensure the implementation of business strategies

ACM GOLD (FOREX) CUSTOMER RELATIONSHIP OFFICER 2013 Outbound Calls (Cold Call)

RESPONSIBILITIES

. I Relate with customers on behalf of company by giving them appropriate and relevant
information
. I Introduce and advertise company’s new product launch to existing and new customer
. I ensure the flows of process from start till the service (or product) delivery are working
seamlessly, or coordinate with the related department head to improve process.
. I attend to complains immediately and ensure that both company and customer are getting
their fair value.
. I use social media (company blog) to communicate the company news to enhance the company
brand development.
. I develop rapport with the customer base, greet by name, and have knowledge of account
ownership, responsive and timely with correspondence.
. I maintain a position of trust and responsibility by keeping all customers’ business confidential.
. I initiate conversation, to uncover customer’s needs

EDUCATION

Lagos state University 2011 in View

Masters in International law and diplomacy.

Imo State University Owerri. 2004

BED…ECONOMICS

Holy Ghost College Owerri 1998

SSCE

PROFESSIONAL TRAININGS

. Institute of chartered accountant of Nigeria (ICAN) in view
. How May I help you Training(MTN NIGERIA)
. CREDIBLE SALES PERSON (TELEPOINT NIGERIA)
. Resourceful Sales person(Resource intermediaries limited).

SKILLS

. High level presentation and industries knowledge
. Excellent people management and analytical skill
. Excellent Account management skills
. Ability to work under pressure without compromising standards or accuracy
. Time management
. Proficiency in the use of Siebel C.R.M
. application Proficiency in the use of A.C.D application
. Proficiency in the use of Peachtree Accounting package.
. Proficiency in the use of Microsoft applications etc.
. Telemarketing experience.

HOBBIES

. Reading
. Playing Chess
. Watching football
Travelling

REFERENCE
(On Request)