CURRICULUME VITAE

Oliver Ekanya Asoh
Khalifa city A, street number 35. Abu Dhabi (UAE)
Mobile No: +971544853996
E-mail Address: [email protected]

Ambitious and creative supervisor/head barista, with nine years plus experience in coffee making and brewing. Substantial knowledge of various coffee types and their characteristics. Track record of increasing the ratio of returning clients through friendly and warm customer service. Very punctual individual who has a neat and tidy appearance. Bilingual: English/French.

● Management
● Specialty coffee
● Beverages costing
● Latte and fudge art
● Inventory management
● Sales management skills
● Inputting of items in the POS System
● Customer service
● MS Office applications
● Cashiering
PROFESSIONAL EXPERIENCE

Company: La Fresca Chicken and Pizza (Red Toro)

Khalifa City A Abu Dhabi (UAE) . January 2019 till Present

Position Supervisor/head Barista

Duty and responsibilities:

·         Oversee all front and back of the house restaurant operations

·         Training of new employees and in regards to barista skills and all it takes to become a good barista.

·         Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally

·         Maintain quality control for all food served

·         Analyze staff evaluations and feedback to improve the customer’s experience

·         Project future needs for goods, kitchen supplies, and cleaning products; order accordingly

·         Oversee health code compliance and sanitation standards

·         Seek ways to cut wastage and decrease operational costs

·         Generate weekly, monthly, and annual reports

Train new employees and provide ongoing training for all staff

·         Attend quarterly P&L meetings

Company: M Y B C (Mellow Yellow Bakeshop and Café)

We were shortlisted and awarded one of the top ten best café and best family café by timeout Dubai in 2015.

Uptown Mirdif Dubai (UAE). April 2013 to November 2018.

Duties and responsibilities:

Position: Head barista / Barista trainer/Customer service

Welcomes customers by determining their coffee interests and need.
Educates customers by presenting and explaining the coffee drink menu; answering questions.
Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cafe latte, and cappuccino.
Supervising of staffs and assigning them to their job locations and also giving them tasks to be accomblish.
Generates revenues by attracting new customers; defining new and expanded services and products.
Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
Training of new staffs on barista skills
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains safe and healthy work environment by following organization standards and sanitation regulations.
Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Company: Emirates Leisure Retail (Costa) Dubai (UAE)

Duration: July/ 2011 to March/ 2013

Position Barista/Waiter/customer service

Selected Accomplishments:

• Enhance the number of returning coffee customers by 20% through effective coffee making and customer service skills
• Note orders and serve coffee, food and beverages to guests in a timely fashion
• Make coffee using a number of brewing methods such as pour over, espresso and cold brew
• Open and close the coffee station
• Assist in menu setting and determining coffee of the week regularly
• Communicate with customers, note their preferences and take feedback
• Perform cashiering and inventory management tasks
• Monitor wastage and record consumption of items
• Maintain cleanliness of counter and bar

Marriott Executive Apartment Dubai Creek.

DURATION: February/ 2009 to June/ 2011

POSITION: Barista/ Waiter/ customer service

Duties and responsibilities:

Introduced the concept of customized coffee cup, wherein the customer gets to choose all preferences starting from the choice of coffee bean to the cup
• Delivered impeccable and exceptional service to patrons
• Managed service beverage and coffee bean counters simultaneously
• Checked taste of coffee to ensure quality
• Keep track of customer preferences and offered customized cups of warm and cold coffee as per taste
• Maintained adequate stock of materials at the coffee bar
• Developed professional relationships with guests and coworkers

Mondial Hotel Bamenda (Cameroon)

Position: Barista team leader

Duration:  6/ 2006 to December/2008

DUTIES AND RESPONSIBILITIES:

Training of new Baristas, main duty.

• Welcomes and connects with every customer.
• Discover customer needs and appropriately suggests product with every customer to
enhance service and meet sales goals.
• Offers customer demonstrations and samples using brewing equipment.
• Customers, create opportunities for customer to interact with the product.
• Responds to customer needs and says thank you to every customer.
• Demonstrates the “Just Say Yes” behavior by taking care of customer needs and
provides quality beverages consistently for all customers
• Prepares beverages to standards.
• Presents oneself professionally and demonstrates clear communication by using Star
Skills with all customer and partner interactions  and contributes to store profitability
• Follows cash handling procedures and cash register policies.

Education

High school, Advance level certificate, already in Canadian standard, done by WES
IELTS, Overall Band score,  5.0
Secondary school, Ordinary Level Certificate
Computer: diploma.
Basic food Hygiene certificate