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Olufunke Ogunrinola Customer Service Officer

Lagos Nigeria
Great communication and interpersonal skillsPlanning and organizational skills

Olufunke Omolara Ogunrinola
7, EJIKE UFONNA STREET, CANAL ESTATE, OKOTA, LAGOS

E-mail• [email protected] • +2348034476554

OTHER INFORMATION

Overall best student in the political science department of University of Abuja
2010/2011 Graduating set

OBJECTIVE
To contribute immensely in an innovative organization in pursuit of its corporate vision as an individual and a team player in order to achieve a common goal while being receptive to the increasing need for self-improvement.

EDUCATION

Jan 2006 – Dec 2010
University of Abuja, Abuja, Nigeria
(B.sc) Political Science
Second class, (Upper Division)

EXPERIENCE

May 2018 – Date. Formats Limited, Lagos

Retail Sales Officer
Job Responsibilities:
Responsible for all sales activities in my assigned regions and accounts.
Manage quality and consistency of product and service delivery.
Present and sell company’s product and services to current and potential clients.
Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
Prepare a variety of status reports which include activity, closings, follow up and adherence to goals.
Communicate new products and service opportunities, information or feedback back gathered through field activity.
Follow up on new leads and referrals.
Prepare presentations, proposals and sales contracts.
Establish and maintain current clients and potential client’s relationships.
Identify and resolve client concerns.

Jan 2017 – April 2018. BD Consult Ltd, Lagos

Marketing and Administrative officer
Job Responsibilities:
Administer and monitor the financial system in order to ensure that the municipal finances are maintained in an accurate and timely manner.
Oversee the accounts payable and accounts receivable systems in order to ensure complete and accurate records of money
Administer employee files and records in order to ensure accurate payment of benefits and allowances.
Supervise administrative services within the municipal office.
Identifying New Business Opportunities.
Developing the marketing strategy.
Conducting market research
Responsible for all sales activities in my assigned regions and accounts.

May 2015- Dec. 2016    Smile Communication Nigeria Limited.
39c Ahmed Onibudo, off Adeola Hopewell, Victoria Island, Lagos.
Retail Sales Officer
Job Responsibilities:
Responsible for all sales activities in my assigned regions and accounts.
Manage quality and consistency of product and service delivery.
Present and sell company’s product and services to current and potential clients.
Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
Prepare a variety of status reports which include activity, closings, follow up and adherence to goals.
Communicate new products and service opportunities, information or feedback back gathered through field activity.
Follow up on new leads and referrals.
Prepare presentations, proposals and sales contracts.
Establish and maintain current clients and potential client’s relationships.
Identify and resolve client concerns.

Nov 2011 – Nov 2012: National Youth Service Corp, Skye Bank Nigeria PLC
Job Responsibilities:
Marketing and cross-selling of banks product.
Generation of deposit liabilities.
Scheduling of marketing calls with prospective customers.
Customer relationship management.
Updating daily and monthly proofs of account.
Ensure a customer friendly disposition at all times.

SKILLS SUMMARY

Communication and Interpersonal skills
Natural ability to establish a good rapport with young people and presentation skills
Ability to effectively communicate with staff members and community at large.
Ability to up sell and cross sell products and services effectively.

Planning and Organizational skills
Strong organizational and planning skills, particularly highlighted through planning, developing and implementing of plans during administrative and marketing experience.
A good team player.
Proficient in the use of Microsoft Office (Word, Excel, Power-point and Publisher), Internet, E-mail and Acrobat reader.

REFEREES

Mr. Tola Bademosi
CEO BD Consult Limited
NO 7, Adenike Ogunye Street, Magodo GRA Phase II, Ikeja, Lagos.
08023148144

Mr. Anthony Edet Internal Auditor Ecobank Nigeria Ltd
08034342801

Dr. Ernest Ereke
Department of Political science and international Relations,
University of Abuja
08036132681

Education

2006/2010 Bachelors at University of Abuja

Experience

May 2018 Sales and Administrative officer at Formats Pos Ltd