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Onipede Olalekan Johnson Customer service lead agent

Nigeria

 

CURRICULUM VITAE

PERSONAL DETAILS
• Full Name – Onipede Olalekan Johnson
• Nationality – Nigerian
• State of Origin – Ondo State
• L.G.A – Akure North
• Date of Birth – 2nd February, 1984
• Marital Status – Married
• Mobile – +2347033575274
• E-mail – [email protected]

MY VIRTUE:

A versatile and hard working individual, with a practical hands-on approach, who always perseveres to achieve the best result in any given role, highly organized and self-motivated with a pro-active approach to work and proven ability to manage and complete projects to the highest standard and within agreed deadlines. Also have the ability to pay attention to detail.

PERSONAL OBJECTIVE:

Usage of blend of intellectual coupled with the knowledge acquired by me during the course of my study in the university to ensure perpetual and smooth operation of a business and dealing with people both within and outside organization, also ability to work with the current team to achieve the desired results and much more. In addition to my experience, I have excellent communication skills. I also maintain a gracious and professional manner when communicating with people, including customers and my team members.

EDUCATIONAL BACKGROUND:

SCHOOL YEAR CERTIFICATE GRADE

TERTIARY LEVEL
Adekunle Ajasin University 2006-2010 B.sc (Hons). Second Class
Akungba Akoko. Banking & Finance Lower Division

SECONDARY LEVEL
St Paul High School, Iju 1998-2004 SSCE Credits

PRIMARY LEVEL
Dele Foundation Nursery
& Primary School, Iju 1993-1998 FSLC Merit

PROFESSIONAL PROFICIENCY:

– Certificate of Proficiency,
EXV Educational Program {Industrial Trip} – Mar. 2010
– Certificate of Performance Administrative Staff
College of Nigeria (ASCON) {Performance Improvement Strategy} – Dec. 2010
– Certificate of Proficiency, Institute of Management
(Chartered){Management} – Oct. 2011
– Graduate, Institute of Management(Chartered) – Nov. 2011
– Radixx Training – Nov. 2014
– Security Awareness – Sep. 2015
– Basic Safety Management System – Oct. 2015
– Dangerous Goods Regulations Awareness Course – Nov. 2015
– Customer Service Initial Course – Mar. 2016

WORKING EXPERIENCE, PLACE & DATES:

Rwand Air. 2018 July – Date
270, Water Front Plaza Ozumba,
Mbadiwe Street, Victoria Island Lagos.
Department Customer Service Agent

Responsibility/Duties Resolve Customer complaints. Ensuring passenger and their luggage safely board the right Air Craft at the right time. Dealing with passenger enquiries about flight departures and arrivals.

Dana Air. 2016 April – 2018 June
61, Allen Avenue,
Ikeja Lagos
Department Customer Service Agent

Responsibility/Duties Resolve Customer complaints. Providing boarding passes and luggage tags. Ensuring passenger and their luggage safely board the right Air Craft at the right time. Dealing with passenger enquiries about flight departures and arrivals. Taking care of people with special needs, and unaccompanied minor and calming and reassuring nervous passengers.

Dana Air. 2014 September- 2016 March
61, Allen Avenue,
Ikeja Lagos
Department Ticketing and Reservation/Checking
Officer
Responsibility/Duties Making Reservation and Selling of ticket, issuing ticket and handling and also confirming reservation, issuing of Boarding Pass, giving information direction and boarding procedures.

Greater Washington/Aero Contractor. 2013 February-2014 August.
45, Opebi Road Ikeja Lagos.
Department Administrative and Logistics.
Responsibility/Duties Management of Business operations at the Air port, such as storage, Charging Passenger for EXCESS luggage and delivery of goods.

Cleen Foundation. 2012 August-2013 January.
26, Bamenda Street, Wuse Zone 3 Abuja.
Department Program Department
Responsibility/Duties program development and delivery, Fundraising and Budget and team management.

Silver Lining For Needy Initiative. 2011 Sep-2012 July.
Ademola Adetokunbo, Wuse 2 Abuja.
Department Administrative
Responsibility/Duties Maintain day to day financial, accounting, administrative and personnel service.

INEC 2011 Feb-2011 April.
Headquarters, Abuja. AD-HOC Staff
Department Contract Staff
Responsibility/Duties Data capture processing team for Presidential Election.

Ministry of Police Affairs, 2010 June-2011 July
Headquarters, Abuja NYSC
Department Budget Division
Responsibility/Duties Analysis of Budget Performance of Nigeria Police Force over a year.

C WAY Water, 2009 Dec-2010 June
MKO Abiola Garden,
Ikeja ¬¬– Lagos
Department Marketing Department
Responsibility/Duties Marketing officer, sales of
Product and generating report.

SKILLS ACQUIRED AND JOB DESCRIPTION SO FAR:

 Ability to communicate effectively, both orally & in writing to a wide range of People
 Ability to cope with pressure and deadlines
 Ability to engage and promote good working relationships at all levels
 Good negotiating skills
 Good relationship management Skills
 Good team player
 Ability to work with minimum or no supervision
 Strong leadership skills
 Good interpersonal skills and ability to do well in multi-discipline cultural diverse workplace
 Good customer service skills and customer handling skills
 Good computer skills (Microsoft word, Power point, Excel)

LANGUAGES
English and Yoruba

HOBBIES
Carrying out Research, Watching Movies, Playing Table Tennis and Listening to News

REFEREES

1. Dr. F. O Dare
Senior Lecturer
Dept of Banking and Finance
Akungba Akoko,
Ondo State.
08033558257

2. Mrs Akinyemi Anjola
Public Servant
Nigeria Police Force.
Lagos State.
08081776639

3. Mr M.O Fatuyi
Civil Servant
Federal Ministry of Environment
Mabushi, Abuja.
08033025505

Experience

01/June/2018 Customer service Lead agent at RwandAir