Oscar Ricardo Toro Roldan Senior Business Analyst/IT Consultant
Vancouver, Ca LinkedInI am an experienced IT Business Professional specialised in the areas of Business and Project Analysis, Process Improvement, Strategy, Consulting, Project Management, Business Intelligence, and Data Analytics gained over 9+ years working in Telecommunications, IT, Financial Services, Insurance, Government and Education sectors.
Highly experienced and effective working on large-scale and often complex projects, I work collaboratively to deliver client outcomes whilst developing solid working relationships with my colleagues, clients, suppliers, and stakeholders. I see true teamwork as the way to achieve efficiencies and outcomes and place the interests of the people first.
I am passionate about analytics, consulting and professionally focused on high-quality results. I am always looking for better ways to achieve outcomes, a team player when process enhancement opportunities come up.
I enjoy meeting new people and learning new things. Please get in touch if you have any opportunity in any process improvement area, reporting, data analysis or similar area.
Education
- Feb 2016 - Dec 2017 Master of Information Systems at Melbourne University
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Relevant Subjects:
IT Project and Change Management, Enterprise/Data Architecture, Applications Development, Business Analysis, ICT Infrastructure, Information Modelling, Interaction Design & Usability, IT Strategy, and Data Governance, eHealth and Biomedical Informatics Systems, Health Data. - Aug 2003 - Dec 2007 Bachelor of International Business and Management at Universidad Panamericana
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Relevant Subjects:
Leadership, Human and Business Management, Human Work in Enterprises, Models for Decision
Making, Finance and Accounting.
Experience
- Jun 2019 - Dec 2019 Business IT Consultant-Analyst at Terra Firma, Australia
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• Created user stories, customer journeys, and EPICs to gather requirements for the new system implementation project within DoJ.
• Analysed list of requirements to create a Request for Quotations (RFQ) document to the DoJ outlining potential issues and possible solutions while implementing this project.
• Participated and helped in organising a workshop to deliver an efficient change management implementation (Microsoft Teams project integration) within Byte Technologies for the various clients that Byte has.
• Ran daily stand-ups meetings as a Bench Master to review any progress in the pending profiles to be updated as well as to work with the team to improve internal company processes to facilitate efficient procedures for the HR team. - Feb 2019 – June 2019 Business Analyst at MetaPM, Australia
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• Worked as a contractor in the Satellite and Telecommunications industry providing business analysis/mapping and readiness consultancy to Speedcast.
• Developed ground network design documents to cover the alarm plans that will be delivered to NBN.
• Worked on a data dictionary for the ESWP portal.
• Created troubleshooting guide documents to support engineers and users to correct modem malfunctioning.
• Developed Inventory Management Network and Satellite documents including Return Merchandise Authorisation process for Speedcast and NBN use.
• Created Operations User Guide for Speedcast to support NBN in how to use the ticketing system to request physical or online support from technicians.