Osuji Dozieokwu Peter Administrative Officer and Customer Care Representative
Lagos, NigeriaOSUJI DOZIEOKWU PETER
Address: 28 Folarin street, Ijegun egba, Satellite town, Lagos State, Nigeria
Mobile: 08066359595
E-mail:[email protected]
Sex: Male,
Marital Status: Single,
Date of Birth: 8th January, 1989
CAREER OBJECTIVE
To secure a challenging and responsible position in which my skills, experience and education will have value application, contributing significantly to institutional productivity and the realization of organizational goals and clients satisfaction. By working with existing staff and facilities, and contributing the best of my quota, so as to improve organizational objectives and achieve managerial goals and targets.
SKILLS
- Proficiency in Microsoft Office Suite i.e. PowerPoint, Word, Excel.
- Effective interpersonal, oral and written communication.
- Teamwork-related skills
- Excellent customer service and Problem solving skills
- Ability to work efficiently, productively and organizing work priorities.
KEY STRENGTHS
- Fast learner, adaptable, determined and self-motivated.
- Ability to communicate comfortably at all levels, thereby ensuring good teamwork.
- Understands and manages emotions of others & being able to resolve customer’s complain
- Strong believer in the TEAM approach to work “Together Everyone Achieves More”.
- Ability to work/perform special tasks with little or no supervision.
- Commitment, Discipline, Integrity, Tact with strong drive to Succeed.
- Intuitive, proactive, honest, energetic and passionate and able to plan strategically.
WORK EXPERIENCE
- Ikeja Electric, Nigeria – Energy Sales Representative (2018 to date)
- Kingsland Pharmacy, Nigeria– Administrative and Store Supervisor (2017 – 2018)
- Life changing place – Administrative Officer (2015 – 2017)
EDUCATION
- University of Lagos, Akoka, Lagos (B.Sc. Psychology (2nd Class Honors Upper Division, 2014)
- Command Day Secondary School, Ojo, Lagos state (Senior Secondary School Certificate, 2006)
PROFESSIONAL QUALIFICATION
- Certified Security Specialist (Nigerian Institute for Industrial Security (NIIS) 2014
PUBLICATIONS
· The relationship between Emotional intelligence and job satisfaction. (Final Year Project University of Lagos)
HOBBIES
Travelling, Football, teaching and listening to music
REFEREE
Raphael Folorunsho
Energy sales Coordinator at Ikeja Electric
Education
- 2009/2013 Bsc Psychology at University of Lagos, Nigeria
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CGPA of 4.30
Experience
- 2015/2017 Customer Care Representative at Life changing place
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• Hear and resolve complaints from customers.
• Schedule appointments and maintain and update appointment.
• Receive payment and record receipts for services.
• File and maintain records.
• Any other duty as decided by management. - 2017 / 2018 Administrative and Store Supervisor at Kingsland Pharmacy, Nigeria
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• Help customers by addressing their questions and concerns.
• Oversee all the activities of the sales staff, cashiers, shelf stockers, and other employees.
• Maintain expenditure reports and sales figures.
• Preparing and disseminating correspondence, memos and forms
• File and update contact information of customers and suppliers
• Maintain Inventory by ensuring deliveries are made and inventory counts are accurate
• File and maintain records.
• Any other duty as decided by management. - 2018 to date Energy Sales Representative at Ikeja Electric, Nigeria
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• Managing all customers’ complaints.
• Sales and marketing of electricity, management of allocation of energy.
• Driving collection of energy billed to customers.
• Customer meter reading and capturing meter status/remarks.
• Bill distribution to customers
• Monitoring of prepaid meters, special customer meters re-reading/site visit.
• New customer capture and periodic customer tariffs classification
• Assist in carrying out any other duties as requested by the B.M &Undertaking manager.