Pamela Sharmayne M. De Vera

3 Tarona Compound Holy Family Village 1 Room11, Old Bonifacio Street, Banilad, Cebu City Philippines 6000 • +63 966 996 3304 • [email protected]

SUMMARY OF QUALIFICATIONS

Over 6 years of experience in the BPO Industry
Strong background in customer service, sales, and finance
Proven skills in establishing good interpersonal relationships, time management, multi-tasking and customer satisfaction
Demonstrated ability to handle queries and problems efficiently, meet targets, deadlines and exceed performance expectations
Professional comminucation skills include fluency in English
BS in Nursing graduate (April 2010)
Passed the Philippine Nursing Liscensure Examination (July 2011)
Computer literacy (MS Office, MS Excel, MS Powerpoint, internet and email)

PROFESSIONAL EXPERIENCE

Inside Account Executive 2018 – up to present

EXL Services Philippines, Cebu City Philippines 6000

Reach out to active businesses and offer assistance regarding freight needs
Answers general questions and transaction inquiries over the phone or via email
Provide competitive rate quotes, book and track freight shipments
Meets monthly targets as far as number of bills, sales calls, time on phone and reliability
More

Communication Assistant 2017 – 2018

Stellar Philippines Inc., Cebu City Philippines 6000

Provide accurate captions to hard of hearing people via live phone conversations
Trained and certified to be able to perform and provide accurate captions
Meets monthly targets as far as passing call evaluations and adherance
More

Publishing Services Associate 2016 – 2017

Author Solutions Philippines Inc., Cebu City Philippines 6000

Acts as liaison to authors in communicating with the design team
Answers general questions and transaction inquiries over the phone
Assists authors in corrections, revisions and getting their books published
Meets monthly targets as far as books sent to printer, time on phone and attendance
More

Pamela Sharmayne M. De Vera Page 2 of 3

Telephone Banker 2014 – 2016

JP Morgan Chase & Company, Cebu City Philippines 6000

Secures every caller is verified through a strict authentication process
Answers general questions and transaction inquiries over the phone
Assists customers in doing funds transfer, cancelling atm/debit cards when reported lost/stolen, sending replacement atm/debit cards over the phone
Transferring the customer to the correct department if reason for the call is out of Telephone Banker’s scope
Provide customer satisfaction in every call
Meets monthly targets as far as adherance, average handling time and surveys
More

Customer Care Representative 2013 – 2014

Convergys Philippines Inc., Cebu City Philippines 6000

Answers inquiries from customers over the phone
Assists customers in paying their bill or setting up a payment arrangement over the phone
Helps customers in understanding current/past due bill, bill cycle, changing phone plans, adding/removing phone features, blocking phone numbers, reporting lost/stolen phones, replacing damaged/lost/stolen phones and upgrading phones
Helps resolve minor technical issue by doing basic phone troubleshooting
Meets monthly targets as far as adherance, average handling time and surveys
More

Customer Support Representative 2012 – 2012

Alorica Pacific Rim Inc., Cebu City Philippines 6000

Answers inquiries from customers over the phone
Assists customers in paying their bill or setting up a payment arrangement over the phone
Helps customers in understanding current/past due bill, bill cycle, changing phone plans, adding/removing phone features, blocking phone numbers, reporting lost/stolen phones, replacing damaged/lost/stolen phones and upgrading phones
Helps resolve minor technical issue by doing basic phone troubleshooting
Meets monthly targets as far as adherance, average handling time and surveys
More

EDUCATION

Bachelor of Science in Nursing 2010

University of Cebu – Banilad Campus

Governor Cuenco Avenue, Banilad Cebu City Philippines 6000

Pamela Sharmayne M. De Vera Page 3 of 3

REFERENCES

Anton Kenneth S. Abarquez
Clinical Instructor

University of Cebu – Banilad Campus

+63 922 806 2686

Florence Jacqueline Gotiong
Team Manager

Alorica Pacific Rim Inc. – Alphaland

+63 923 933 8391

Alejandro Larumbe
Team Leader

Convergys Phils Inc.

+63 923 387 6499

Rap Lim Carmona
Trainer

JP Morgan Chase & Company

+63 908 879 8779

Antonio Roque Jr.
Unit Manager

JP Morgan Chase & Company

+63 942 813 9298

Earl Thomas Corregidor
Supervisor

Author Solutions Philippines Inc.

+63 920 958 5041

Ann Lorraine Sia
Trainer

Stellar Philippines Inc.

+63 922 869 5113

Quennie Margallo

Supervisor

EXL Services Philippines

+63 998 997 2248