PAMELA SHIEN M. SANTOS

#40 San Pedro Saug Lubao, Pampanga

0965 714 2871

[email protected]

Career Objective:  To achieve high carrier growth through a continuous learning process and keep myself dynamic, visionary and competitive with changing scenario of the world.

CORE COMPETENCIES

ü  Make sure that things are done accurately, correctly and exactly

ü  Able to adapt oneself to new surroundings

ü  Eager to learn

ü  Can be trusted to get job done

ü  Willing to take new challenge

ü  Ability to work under pressure

EDUCATIONAL BACKGROUNDS

College:

·         Bachelor of Science in Travel Management (2013-2017)

·         OUR LADY OF FATIMA UNIVERSITY

Dela Paz Norte, San Fernando, City

SEMINARS AND TRAINING

ü  JEBC Congress in Crown Legacy, Hotel Baguio City

January 30 to February 1, 2015

ü  Personality Development and Tour Guiding Seminar in OLFU Auditorium

March 5, 2015

ü  Global Distribution System Training in Our Lady of Fatima University

April 1,2,3  2016

ü  Folio Plus Seminar and Butler Service Seminar in Holiday Inn Clark, Pampanga

March 8 2016

ü  On-the-job Training King’s Royale Hotel & Resort Jose Abad Santos Avenue Bacolor, Pampanga as Front Desk Agent/ Front Office

April  to June 2016.

ü  On-the-job Training Clark International Airport (CASSC) Clark Freeport Zone Mabalacat Pampanga as Passenger Service Agent

November to January 2017

ü  Canadian Documents Training (CASSC Training Room) Clark Freeport Zone Mabalacat Pampanga  October 2017

ü  Dangerous Goods Regulation Seminar (CASSC Training Room) Clark Freeport Zone Mabalacat November 2017

ü  US Department of State Diplomatic Security Service Overseas Criminal Investigations(Fraudulent Document and Impostor Detection Course) January 8,2018

ü  Qatar Airways Altea CM Training Course (CASSC Training Room) March 2018

ü  CX/KA Service Straight from the Heart (Conference Room)  May 2018

WORK EXPERINCE

ü  Passenger Service Agent/Check-in Agent at Cathay Dragon

ü  Passenger Service Agent/Check-in Agent at Qatar Airways

ü  Passenger Service Agent/Check-in Agent at Asiana Airlines

ü  Passenger Service Agent/Check-in Agent at ScootTiger Air

ü  Passenger Service Agent/Check-in Agent at Airasia Philippines

ü  Passenger Service Agent/Check-in Agent at Alphaland Corporation

ACHIEVEMENTS AND AWARDS

ü  Dean’s Lister 2nd Semester SY 2015-2016

ü  Dean’s Lister 1st Semester  SY 2016-2017

ü  The American Hospitality Academy with honor 2016

ü  The American Hospitality Academy with honor 2017

GENERAL SKILLS

ü  Language Proficiencies: English, Filipino, Pampango

ü  Time Management, Problem Solving

ü  Telephone Operator

PERSONAL REFERENCES

Birth Date:               June 25, 1997

Age:                          21

Gender:                    Female

Height:                     5’5”

Weight:                    106 lbs

Religion:                  Catholic

Nationality:              Filipino

Civil Status:             Single

CHARACTER REFERENCE

Ms. Vivien Joy Rivera

Passenger Traffic Supervisor

Asiana Airlines CRK Station

Clark International Airport Clark Pampanga

(045)599-6661/0915-894-3438

Ms. Nadine Rose Manio

Guest Services Officer

Air Asia CRK Station

Clark International Airport, Clark Pampanga

0928-507-6100

Mr. Roy Canlas

Airport Services Supervisor

Qatar Airways CRK Station

Clark International Airport, Clark Pampanga

0922-866-9563

Mr. Sean Lery O. Lacson

Duty Executive

Air Asia CRK Station

Clark International Airport, Clark Pampanga

0928-507-6100

I hereby certify that all informations given in this data are true and correct to the best of my belief and ability.

Pamela Shien M. Santos