Pamela Joy Ramos Customer Service Agent
PhilippinesPamela Joy N. Ramos
2043 Ligaya St. Malabanias Angeles City
+ 63 917 102 8346
EDUCATIONAL BACKGROUND
College: Bachelor of Science in Tourism Management (2014-2018)
Holy Angel University
#1 Holy Angel Avenue, Sto. Rosario, Angeles City Philippines
High school: Holy Angel University (2010-2014)
#1 Holy Angel Avenue, Sto. Rosario, Angeles City Philippines
ACHIEVEMENTS & SEMINARS
· Dean’s Lister (College)
· Flight Attendant for a Day Workshop, PTC MIL-COM Aviation Training Center (October 11, 2016)
· Personality Development & Public Relations for Hospitality Seminar in Customer Service
· Personality Development & Public Relations for Hospitality Seminar in Power Dressing
· Personality Development & Public Relations for Hospitality Seminar in Makeup tutorials
· Amadeus E-learning Reservation Essentials Certified
WORK EXPERIENCES:
PHILIPPINE AIRPORT GROUND SUPPORT SOLUTION INC. (OCTOBER 2018-PRESENT)
POSITION: Customer Service Agent (Jetstar Asia, China Eastern, Xiamen Air)
Clark International Airport
Job Description:
Flight Controller
· Responsible for on time open and close of check in counters.
· Ensures that seats of the aircraft are properly distributed and well balanced depends on the request of load controller.
· Double checking of passenger and passenger’s bag if they were checked in and tagged through to their final destination.
· Constant communication with gate agent for flight remarks.
· Relaying to baggage build up and tallying the counts of the checked in luggage.
· Next authority on flight operations after supervisor.
Check-in Agent (economy and business class) (Skyspeed,Skyport,Angelite and E-term)
· Handles check in procedures of passengers and baggage.
· Making sure none of dangerous goods are present inside the check in and carry-on luggage of a passenger.
· Providing special assistance to passengers needing one.
· Making sure the passport holder of a certain passenger belongs to him.
· Double checking of travel documents a passenger may need going to a specific country.
· Issuing of boarding pass and baggage claim stub to the passengers.
Gate Supervisor
· Responsible for counter and boarding gate announcement.
· Constant communication with flight controller for flight remarks.
· Ensuring flight manifest and flight documents are printed and will be endorsed correctly.
· Communicating with door-side agent whether status of disembarking and boarding of passengers.
· Relaying to door side and ramp agent if there are offloaded passengers and bags.
· Making sure that passengers that are checked-in are boarded on the given ground time of the flight.
Door-side Agent
· Responsible for coordinating ground operations to the flight crew.
· Constant communication with gate supervisor for any status in the cabin and cockpit.
· Writing down timings of aircraft’s above the wing activity on grounds.
· Responsible for on-board check.
· Double checking with gate supervisor if documents endorsed are correct.
· Making sure cabin’s door is closed within the ground time given.
OMNI AVIATION CORPORATION (December 2017-February 2018)
Cabin Crew Trainee Assistant Coordinator
Lessons Assisted and taken:
· Introduction to Airline Industry
· Air Transport and Flight Operations
· Crew Responsibilities and Cooperation
· Managing Abnormal and Emergency Situations
· Medical Emergencies Onboard the Aircraft
· Dangerous Goods
· Aviation Security
· Customer Service and Interaction with Passengers
· Airline Catering and Onboard Retail Services
· Cabin Crew Professional Development
SKILLS and QUALIFIATIONS
· Ability to work under pressure.
· Able to work in a diverse environment.
· Ability to adapt and be well focused on non-scheduled operations.
· Willingness to work with less supervision.
CHARACTER REFERENCES
Ms. Caroline Maralit
+ 63 906 655 5610
PAGSS-CRK LEAD AGENT
Ms. Kris Abrea
+ 63 926 044 9257
PAGSS-CRK SUPERVISOR
Ms. April Camurungan
+ 63 997 410 8941
PAGSS-CRK SUPERVISOR
Ms. CJ Reid
+ 63 995 015 0655
OMNI AVIATION CREW TRAINOR