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pankaj kumar verma Customer service Manager

India

Looking for an opportunity where I can utilize my customer service ability in Government or Public Sector
organization.
Able to increase customer satisfaction ratio by 20% in next three month.

WORK EXPERIENCE:
4Yearsof Professional Experience
Senior Customer Retention Executive:
A joint venture of KDK Software and intuit (USA), where worked as Senior Customer Retention for one year.
Duties & Responsibilities
 Where call to CA Professionals and generate revenue.
 Convince to retain KDK software for next year.
 Provided Technical and Professional Support as and when required.
Customer Support Executive:
CSE in Vkalp BPO for Intuit Quickbooks: For 6 Months
Duties & Responsibilities
 Where call to Accountant Professionals and generate revenue.
 Convince to retain QuickBooks software for next year.
Network Marketers
Presently working in a Direct Selling organization.
Built a team of 300+ Associates and handle & trained the team for organizational work culture.

 

Education

2000 101th at Rajasthan Board Secondary Education
2003 12th at RBSE
2003 to 2006 Graduation at Kota University Rajasthan