–          Providing tier 1 and 2 IT Support for end-user and sales force day to day operations following SLA standard processes and escalation metrics which also requires excellent customer service expertise.

–          SCCM (System Center Configuration Manager) Based administering, Testing, Maintenance, Troubleshooting and configuration of desktops, Laptops (Windows 7,8 and 10).

–          Execute computer systems hardware & peripherals troubleshooting and replacements.

–          Software management, installation and troubleshooting of various applications.

–          Mobile device management, configuration and troubleshooting (Apple, Android and Windows Mobile).

–          Manage Inventory, Safeguard physical inventory of Asset devices.

–          Maintain Inventory, Asset tagging, physical count and inventory updates.

–          Migration of Windows 7 to Windows 10.

–          Ticketing System managed based support using Service-Now Cloud.

–          IT Assets management using (CMDB – Configuration Management Database) which also includes providing assistance to vendors/Providers regarding deliveries and replacement of defective devices and new deployments to comply with the stakeholder and client specification requirements.

–          Basic Windows Server Administration using Microsoft Remote Server Tools.

–          Installation and Mounting of Network Devices (Cisco Routers, Cisco Catalyst Switches). Back- end Patch panel/Network equipment cabling, troubleshooting, patching and wall port activation within the data center and data cabinet.

–          Network Monitoring using Cacti.

–          System Monitoring using company provided monitoring tool to ensure all systems are secure from unwanted threats and will comply and pass the key performance indicator standards.

–          Conduct information gathering, research and testing for incoming roll-outs and for new technologies to be implemented.

–          Deliver synchronization to Telco’s and pother third party providers and convey estimation on what’s the best implementation and action to be done.

–          Provide documentation and KB articles with valid references for solutions done with technical issues encountered to make sure everything will be documented according to process.

–          Installation and Mounting of Network Devices (Cisco Routers, Cisco Catalyst Switches). Back-end patch panel/network equipment cabling, troubleshooting, patching and wall port activation within the data center and data cabinet.

–          Conduct information gathering, research and testing for incoming roll-outs and for new technologies to be implemented.

–          Manage and Support Multiple Sites in the Philippines.

–          Knowledge in Active Directory.

Ship Secretary -Jan 2019 – Up to Present at Manila ShipManagement Manning Inc. – IT Support in Vessel, work as Admin Officer, Handle Emails, Communication, networking and troubleshooting of devices in the ship (Linux and Windows).

System Support Engineer – June 2017 – Jan 2019 at ZDLRU Inc. –  Support first level troubleshooting and network assistance.
Network Monitoring and Inventory Management.

Onsite Support Engineer – June 2012 – March 2017 at Phil-data Business Systems Inc. – Under PMFTC Inc.  Respond to and troubleshoot user’s problems with hardware and software that require on-site presence or Remote Assistance. First level diagnostics of hardware defect for machines under Warranty. First level Network assistance to all Offices in Luzon. Coordinate and schedule Maintenance activities with the respective vendor and user. Also, includes application Upgrades.
Desktop Support Engineer –   March 2012 – May 2012 at Phil-data Business Systems Inc. – Under Verizon, Migration and Deployment of Windows 7, also a Support of Hardware and Network.
Field Support Engineer   – February 2012 – March 2012 at Phil-Data Business Systems Inc. Repair and support under Manage Services Group of Phil-Data Business Systems Inc.