Paul Brian Pioquinto IT Technical Support Specialist

Dubai, UAE
IT HardwareIT SoftwareNetworkingPC TroubleshootingServer

Paul Brian S. Pioquinto


CELL: 0097150-878 6041 * [email protected]

Seeking a position in Information Technology and Network administration which helps me utilize

and further enhance my knowledge and experience in managing and administering server,

workstations and network equipment of the organization.


Result-focused, quality–driven and hardworking professional with extensive experience in managing and administering company-wide infrastructure of servers, workstations and network equipment’s in various working environment. Also provide reliable, excellent and top-of-the-edge support of all IT requirements in the day-to-day operation of the organization.



·         Provide 1st and 2nd level support throughout the organization.
·         Provide training and technical support for users with

varying levels of IT knowledge and competence

·         Setup, configure and manage all IT infrastructures.

·         Oversee day to day operation of backup.

·         Acts as Webmaster in developing and managing the content, structure and layout of the organizations’ Intranet system (Joomla, MySQL).
·         Acts as technical resource personnel in assisting users to resolve problems related to IT issues.

·         Assist management in reducing cost and increase productivity through the implementation of IT’s KPI.


June 2010-March 2011 Masters in Public Administration –Master Program - 34 units – Program not completed at Polytechnic University of the Philippines (PUP), Sto. Tomas, Batangas, Philippines
June 2001-March 2005 BS Computer Science, Major in Software Technology - Degree Program at Western Mindanao State University, Zamboanga City, Philippines


February 2014 - Present IT Technical Support Specialist at Mina Petroleum FZE Office 407, BLDG 1E, Dubai Airport Free zone Authority, Dubai, United Arab Emirates

• Provide first and second level IT support for Head Office and its satellite office across the region.
• Manage the supplies of mobile phone, mobile phone and internet packages of Mina Group.
• Coordinate with supplier on request of all IT requirements.
• Liaise with subcontractor on networking and infrastructure requirements.
• Provide support for CCTV, Time and Attendance system, printer and other IT equipment.
• Responsible for setting-up and maintaining the Minapetroleum Bulk-liquid storage facility in Salalah, Oman.
• Set-up, configure and coordinate with the ISP, IT and telephone provider and supplier for Minapetroleum Bulk-liquid storage facility in Salalah, Oman.
• Responsible on the CCTV, Access control through Biometrics and Door phone system of Minapetroleum Bulk-liquid storage facility in Salalah, Oman.
• Maintain the cloud-based email server of Mina Group.

May 2008-Feb 2014 IT Technician at Khansaheb Civil Engineering LLC Airport Road, P.O. Box 2716, Dubai, United Arab Emirates

• Provide first and second level IT support for Head Office and its auxiliary and site offices.
• Responsible for the helpdesk operation in Head office and is in-charge of the IT infrastructure for our offices in Abu Dhabi, Buhasa, Building Services Division and Facilities Management Division.
• Performs preventive and corrective maintenance on the organization’s network, desktops, laptops, servers and other IT equipment’s.
• Setup, configure and manage server system running in Windows 2003, Windows Server 2008 and Windows Server 2012. Install and manage Microsoft Active Directory Users, Computers and Groups, creating organizational units, user accounts, passwords, setting group rights, folder and printer security and related functions. Undertake the day to day operation of server backups.
• Has extensive working knowledge in administering and troubleshooting issues with Microsoft suite from Office 2003, 2007, 2010 and the newly released 2013. Act as technical contact person between local users, our counterpart in UK and Qatar, and other IT stakeholders.
• Maintain Blackberry Server 6 and Blackberry Server 10 for the different blackberry units and services of the organization. Help protect the security of the system and ensure that potential breaches of security are reported and investigated.
• Perform Webmaster tasks with the organizations Intranet system. Proactively maintain and support the organization’s network, desktop, laptops, printers, plotters, scanners, servers and other infrastructures. Introduce new staff to the network and coaching with the systems necessary. Solid foundation and experience in setting-up network infrastructure, as well as maintaining and troubleshooting them.
• Help ensure maximum availability of the organizations IT systems by monitoring, troubleshooting and resolving IT problems. Responsible in creating, maintaining and updating various IT policies and procedures of the organization. Setup, install and configure workstations running in Windows XP, Windows 7 and Windows 8 environment. Develops and maintain the organization’s intranet system which was created on Joomla platform with MySQL as backend database. Built-in templates in Joomla(through its content management system with basic HTML) was used in this project, with changes on the logo and name of business, adhering to the Company’s branding policy.
• Maintain the full backup, backup logs and reports of all servers of the organizations and perform random restore of backup of selected offices.
• Supervise allocation and configuration of the organizations’ email facilities on Blackberry units and services for Directors and Senior Manager and provide support when needed.
• Keep an accurate inventory of all IT equipment’s in IT’s database system. Manage the organizations’ work allocation system, through Spice works by designating each IT request to each IT staff responsible for the said office. Follow-up request when needed.
• Provide support to user when meeting through WEBex or Video conference systems are required.
• Responsible for updates and configuration of the organizations’ Intranet system.

May 2006 - March 2008 Project Leader, System Analyst and Customer Support Head at OMED Corporation 1st Floor, Admin Bldg. Carmelray Industrial Park II, Calamba City, Laguna, Philippines

• Develop web and windows-based application on various middle and large scale companies that caters specific client requirements. Manage work flows, schedule, and deliverables for various projects. Design modules, managed codes, functionality and dependencies
• Responsible for gathering requirements, creating requirements specifications, system analysis and design and deployment of applications. Responsible for handling tasks assignments and monitoring, as well as managing time-schedule for each milestones/deliverables.
• Accountable for change and customer management, as well as providing on-time support to the client.

April 2006-March 2005 Student Assistant at Management Information System and Technology Office (MISTO) WMSU, Zamboanga City, Philippines 7000

• Assist setup for university-wide enrolment system.
• Manage, troubleshoot and setup small scale network system for enrolment system.
• Encode subjects for enrolment of undergraduate and graduate students.