Paul Daniel B. Hipolito

Cagayan de Oro City, Misamis Oriental, Philippines

+639176266329 | [email protected] | https://www.linkedin.com/in/pdanielhipolito/

Summary of Qualifications

●      Leverage an entrepreneurial approach to identify strategies, tactics, and technologies that drive transformation, capture the customers’ attention and provide a solid competitive advantage.

●      Executed marketing campaigns and programs aimed at both external and internal to foster productivity and improve sales team performance.

●      Over 10 years combined experience in Marketing, Below the Line, Above the Line and Guerilla Marketing strategies and Sales B2B, B2C, F2F, Direct Selling and Events Organization.

●      2 years experience in Digital Marketing, Email marketing, Social Media Marketing and Management, PPC, Google Analytics and Google Ads.

●      Possessing a demonstrated track record of accomplishments shows that he can consistently achieve operational excellence through on time delivery that is within budget and to the highest specifications.

●      Self-starter, well-organized, detail-oriented, can work independently and/or with a team.

Professional Experience

Marketing and Sales Manager                                                                            July 2018 – Sep. 2019

Greencars Mindanao Corp. Cagayan de Oro City, Philippines

●      Plan, design, implement and monitor strategic marketing campaigns and sales activities with allocated budgets for our car brands (KIA, Mahindra, Peugeot, and BMW).

●      Determine staffing requirements, recruit, train, organize, develop, manage sales consultants on product knowledge and the sales process.

●      Collaborate with branch managers, and negotiate with suppliers and service providers for marketing strategy implementation. Resolve customer complaints.

●      Gathered insights from market trend analysis, organizational effectiveness diagnostics, competitive innovative trend insights, and interviews with stakeholders to build a strategic business plan.

●      Lead sales team in building relationships with business clients and manage negotiations of sales contracts.

●      Develop and implement marketing strategies, plan budgets and authorize expenditures.

●      Initiate market research studies, analyze their findings, direct and evaluate the marketing strategies.

Digital Marketer | Business Development Manager                                   March 2018 – June 2018

Yahshua Outsourcing Worldwide Inc. Cagayan de Oro City, Philippines

●      Plan and design digital marketing campaigns.

●      Collaborate with the product development team and operations for U/X design and functions for SaaS products.

●      Support in branding and marketing process improvement initiatives.

●      A/B marketing campaign testing and establish creative ideas to promote marketing activities.

Customer Service and Technical Support Representative                           June 2017 – Feb. 2019

Synnex Corporation (Concentrix) Cagayan de Oro City, Philippines

●      Provide technical and customer support to US, ANZ, and EU clients.

●      Proactively identify, diagnose and resolve issues or replace items while maintaining professionalism.

●      Troubleshoot connection issues with Belkin devices and provide recommendations.

●      Process delivery requests and coordinate with logistics support in a timely manner.

Overall Top Performer (Q3 and Q4 2017)

Marketing Communications Officer                                                               April 2015 – May 2017

MASSA INC. (Start-up NGO) Cagayan de Oro City, Philippines

●      Plan, direct and evaluate the activities of the foundation and implement advertising campaigns to promote its programs. Form mutually beneficial partnerships with LGUs, civic org. and schools to execute programs.

●      Identify potential project beneficiaries, initiate market research studies and analyze their findings, assist in project development, and direct and evaluate the marketing strategies of the organization.

●      Assist in the preparation of the project budget and maintain inventory and budgetary controls.

●      Assemble data, prepare periodic reports and correspondence.

●      Direct, evaluate and implement communication strategies and information programs, publicize activities and events, and maintain social media presence, foster relationships with project collaborators.

Virtual Assistant, CSR, Digital Marketer, Account Manager                         June 2011 – July 2015

Odesk, Upwork, Remote Staff, Online Jobs Mandaluyong City, Metro Manila, Philippines

●      Answer inquiries from customers and investigate complaints regarding products, services and policies arrange for refunds, exchange, and credit for returned items, receive or process account payments.

●      Manage projects within client relationships, working to carry out client goals while meeting company goals. Make sure clients meet requested products and services in a timely fashion.

●      Create digital marketing campaigns on social media accounts, FB Ads, PPC, Google Ads, and analytics, and report KPI updates regularly.

●      Oversee the workflow of all active projects, identifying timeline impacts, resource dependencies/conflicts, and deadlines.

●      Enforce service level agreements, deadlines and request compliance and utilize CRM for data management.

●      Assess request to delivery process on a regular basis with a focus on better leveraging resources, technology & communication to ensure success. Provide recommendations on improvements.

●      Create and manage the reporting, analysis of all past and future campaigns on a regular cadence.

Credit Collections Associate                                                                       Jan. 2010 – May 2011

Convergys Philippines (Citibank US Account) Makati City, Metro Manila, Philippines

●      Call on past due accounts and inform credit cardholders on their outstanding debt.

●      Review the credit card holder’s outstanding debt and work out a payment plan.

●      Handle complaints, irate clients and negotiate to agree on a commitment to pay.

●      Make consistent follow-up calls to ensure payments are made in a timely and complete manner.

Promoted to the Skiptrace team in less than a year of my stint.

Business Development Executive | Independent Distributor                Jan. 2013 – Dec. 2009

NuSkin Enterprises Philippines LLC. Makati City, Metro Manila, Philippines

●      Generated and maintained customer acquisition through lead generation, direct selling, continuous follow-up, presentations, timely response to queries, and handling of concerns.

●      Leverage on the company’s resources to establish, develop and expand distribution channels, and nurture post-sales client relationships and client retention.

●      Recruit, train, develop and monitor sales consultants on product knowledge and the sales process.

●      Lead sales team in building relationships with business clients and manage negotiations of sales contracts.

●      Responsible for planning and implementing sales and marketing activities both short and long-range targeted towards existing and new markets.

●      Manage projects within client relationships, working to carry out client goals while meeting company goals. Make sure to meet clients’ requested products and services in a timely fashion.