Paula Blanca F. Sagmaquen

2nd door Cabot Apartment, Tomas Cabili

Iligan City, Lanao Del Norte

Philippines

[email protected]   / +639478877623

Objectives:

Be an experienced Account Executive who enjoys challenge seeking opportunity for learning and skills improvement. Be able to create integrated strategies for development, expansion and utilization of expertise in planning, managing and leadership.

Work experience:

Duration :                                   June 2008 to July 2014

Company :                                 SHELL SHARED SERVICES ASIA B.V. (new name : Shell Business Services Centre – Manila)

Department :                              Customer Service – Philippines

Customer Interface :                   Philippines – Fleet Card

Title / Position :                           Data Analyst ; CSP Level 2- Fleet Card Services

Job scope :

–       Handling queries by communication media (phone calls, emails, fax) from both internal & external customers / business partners

–       End to End process of disputes and fraud cases

–       End to end handling of feedback and issues concerns

–       Processing of card request amendments

–       Shell Card Online training and assistance to customers

–       Handled Resiliency training (Trainer)

–       Assisted in on – boarding contractual associates for handling complaints and reimbursement queries of Retail Accounts

–       Handled Fuel Pricing & Discounts concerns as well as Fuel Promotions

–       Shell Brand Ambassador

Training & Development Experience :

–       Resiliency Training – “Train the Trainer”

–       Refresh Trainings for Customer Service Platform

–       Company Anti-Bribery online training

–       ABL Customer Service Professional Behavioy

–       Difficult Conversation

–       Excellence in Customer Service

–       Customer Promise

–       CIM VDR Upgrade ; Testing & Training Strategies

Duration :                                   March 2007 to Dec 2007

Company :                                 CEBU PACIFIC AIR INC.

Department :                              Customer Service

Customer Interface :                   Philippines

Title / Position :                           Reservation Agent

Job Scope :

–       Arrange bookings and reservations initiated by clients/customers via communication media (phone)

–       Prepare passenger’s refund fee(as needed) and flight tickets

–       Handle inquiries for flight disruption and availabilities

–       RESA/Customer Care Services

Duration :                                              July 2006 to Jan 2007

Company :                                            BANCO DE ORO UNIVERSAL BANK

Department :                                       Human Resources

Customer Interface :                         Philippines

Title / Position :                                   HR Clerk – Training and Development

Job Scope :

–       Prepare training materials such as but not limited to ; Multimedia  assets, presentation tools, course evaluation, hand-outs for various departments

–       Facilitating examination/tests of Officers and staff

–       Collecting of necessary documents

–       Encode budget and necessities for training and seminars

Educational Background:

Centro Escolar University

Mendiola, Manila

Level :               College

2002 – 2006

Course :           Bachelor of Science in Business Administration

Major in Management

Trainings & Affiliations :

* ABSP Young Entrepreneur.
* Management Student Association (MASA).
* Seminar on Corporate Social Responsibility in Westin Philippine Plaza.
* National Student’s Marketing association at PICC.
* Quiz bee 1st place
* Quiz bee 3rd place
* Seminar on Global Competitiveness.

Paco Catholic School

1521 Paz St. Paco, Manila

Level :               Secondary

1998 – 2002

Primary

1992 – 1998

Personal Information:

Date of Birth                       :               2nd January 1986

Nationality                          :               Filipino

Status                                   :               Married

Language/Dialect              :               English, Filipino