Paulo Carlo V. Singson

Al Shamsi Bldg., Al Nahda 1, Unit no. 402A Dubai UAE

Mobile: 056-1265882/050-7688490/052-9983388/050-6521409

Passport no. EC6379252 / On Long-Term Visa

[email protected]

 
Objective: To work for an organization where I can use my knowledge, experience and skills to grow, contribute and expand the company and future development.

EDUCATIONAL BACKGROUND

Tertiary

Bachelor of Science in Hospitality Management

Colegio de San Juan de Letran

151 Muralla St., Intramuros Manila Philippines

June 2008-March 2012

WORK EXPERIENCE AND JOB RESPONSIBILITY

·         Genting Hong Kong Holdings Ltd- Star Cruises Center Pasay City Philippines

Contact Center Officer (September 2014-September 2015)

o    Answer inbound calls and providing assistance to our guests who would like to purchase tickets to the different attractions within Resorts World Sentosa

o    Booking and reserving rooms for 5 different hotels in the resort

o    Providing information that is related and assisting them to their complaints

·         Security Bank Corporation- Ayala Avenue, Makati City Philippines

Sales Associate (February-June 2014)

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Responsible for acquiring new accounts and growth of newly solicited accounts
Function includes Identifies potential clients for various deposit, loan and investment products of the bank
Conducts presentations and facilitates marketing activities to introduce the different products of the bank
Maintains strong business relationship with existing clients
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·         Air Asia Philippines (Formerly Zest Airways)- Domestic Road Pasay City Philippines

Customer Service Agent (August 2012-September 2013)

o    Responsible for taking reservations, issuing tickets, verifying passenger identification, printing boarding passes and helping travelers to check in their baggage at check-in counters

o    Ensuring the delivery of baggage and conducting security screenings of passengers and their baggage

o    Also work at departure and arrival gates where we check tickets, verify passenger counts and announce boarding sections

o   Other tasks include providing flight departure and arrival information and also assist those needing special attention, including the elderly and unaccompanied minors, as well as passengers who have missed their flights

ON-THE-JOB TRAINING

·         Certification of completion 200 hours on-the-job training in Tempura Japanese Grill- Service Crew (April-May 2011)

Sgt. Alcaraz cor. Banawe, Quezon City Philippines

·         Certification of completion 400 hours on-the-job training in Waterfront Manila Pavilion Hotel & Casino-

Assistant Cook (June-August 2011)

U.N. Ave Ermita Manila Philippines

SPECIAL SKILLS

·         Computer Literate (Basic Computer Programs: MS Word, Excel, PowerPoint, Micros Opera Property Management System, Navitaire New Skies Reservation System and Accel Aero Reservation System)

·         Solid knowledge of customer care in a Hospitality Industry (Airline Passenger Services, Hotel and Call Centre)

Flexible and could easily adapt to change
Self-motivated, eager learner and competent.
Dedicated and can work with less supervision
Responsible and willing to accept a position to increase experience.
·         Recognized for exceptional ability to create trust and build lasting relationships

Ability to resolve customer complaints efficiently
SEMINARS AND TRAINING

·         Certification of Training Micros Opera Property Management System (Micros Fidelio Software) – Colegio de San Juan de Letran 161 Muralla St., Intramuros Manila Philippines

March 2011

·         MacroAsia Catering Services- West Service Road, Merville Exit, NAIA, Pasay City 1300, Metro Manila, Philippines

Flight catering operations

September 2009

·         New World Hotel- Esperanza St., corner Makati Avenue, Ayala Center, Makati City Philippines

Overview of the hotel operations

September 2009

PERSONAL INFORMATION

Name                                     :               Paulo Carlo Velasquez Singson

Civil Status                           :               Single

Nationality                           :               Filipino

Religion                                 :               Roman Catholic

Birthday                                :               January 31, 1991

Height                                   :               5’5”

Weight                                  :               68kg

Language Spoken                :               English and Filipino

References upon Request