PERCY C FERREIRA

Personal Details

Residential Address                  :             102/13 Siddik Mohamed building

Old Prabhadevi Road

Mumbai 400025

Nationality                               :              Indian

Mobile No                                :             09833440807

Email Id                                  :             [email protected]

Date of Birth                            :             19th April 1979

Languages Known                     :             English Marathi Hindi

Marital Status                           :             Single

Educational Qualification

Passed T.Y.B.A in the year 2005 from Mumbai University with 2nd class.

Passed H.S.C in the year 2002 from Kirti College with 2nd Class.

Passed S.S.C in the year 1998 from Sacred Heart High School with 2nd Class.

Additional Computer Literacy

Diploma in Office Automation

Windows 10

MS-EXCEL

MS-Power point

Internet

WORK EXPERIENCE

1.Worked as a Group Leader at KANKEI REALATIONSHIP MARKETING SERVICE from 23rd May 2005-18th Sep 2006

KEY STRENGTHS

• Handling the team of 15-20 Customer Executives in presence and absence of Team Leader.

• Encouraging and Motivating them to generate leads and achieve target of  the team.

• Maintaining healthy coordination with the team leader and the executives on the floor.

• Maintaining discipline and punctuality.

• Guiding the executives in giving quality as well quantity leads

• Auditing the leads generated by the executives

• Providing training to the new batches and to executives who are unable to perform on the floor.

2. Worked at ZENTA as a CUSTOMER REPRESENTITAVE ASSOCIATE FROM 30th oct 2006 till July 3, 2007 for the CHASE Process

3.            Worked at SOLUTION MARKETING PVT LTD

FROM 14TH Augusts 2007 till 30 November 2007

Job Profile: Solutions is the group company of Solutions Integrated Marketing Services Private

Limited, Engaged in the business of event management. Solutions Events, the region’s largest

organizer of IT events,

Conducted over 100 events every year, including B2B mega events.

KEY STRENGTHS

•              Effective resource allocation.

•              Excellent organizational capabilities, leadership and time management skills.

•              Ability to relate to people at any level of business and Management.

My responsibilities:

•              Trained new recruits on achieving excellence in sales and promotions

•              Calling the client and blocking the seats for them

•              Achieved project targets and met client expectations within given time frames

4.            Worked at STANDARD CHARTERED BANK from 24 Dec 2007 till April 2009

Working as a customer Satisfaction Officer

For the Credit Card Department

My responsibilities:

•              Resolving customer queries in the first call itself.

•              Achieving Month Till Date target by providing Loans and Balance Transfer Offers.

•              Keeping track of errors made by the team and solving the same

•              Updating the team of any changes in the Product and Process

•              Collating Data of the teams and sending the same to the respective Department on a daily basis

•              Guiding the new batch about the Product and Process after Training

5              Working as a Group Leader at KANKEI REALATIONSHIP MARKETING SERVICE from

15 June 2009 till 30 JAN 2013

•              working as customer support in Walt Disney process

•              Handling calls and solving the quires

•              Punching sales Orders

•              Making Purchase order, Customer Master, Item Master, Sales return stock transfer and

•              Tracking down the delivery status for the order is dispatch on time.

6             Working as a SR Executive – Licensing Management at Net distribution services Pvt Ltd

( NDSL ) From 1 Feb 2013 till 10 June 2015

1) Order Processing

1)    Disney

2)    Disney Amazon

3)    Naaptol

a)    Exporting the report

b)    Cleaning the report and making the Pickup list for the Aramex dispatch

c)     Sending the file to Aramex for the dispatch

d)    Updating the dispatch Tracker file  with the AWBL no

e)    Preparing the manual invoice for the Amazon  Order and maintain the file as where as hard copy

f)     Same goes for the Naaptol Orders of Disney

g)    Updating the hard copy file too

h)    Calling some customer  if they receive the product

2) Checking the web store always to be updated

·           If the products are out of stock and if then Rising Po for the same

·           Once the product are received then making them in stock on sight

·           Changing the Home page Product in 2 to 3 days

3)         Meeting the Licenses and discussing some ways to liquidized the products

·          Getting touch with the licensees and getting updated new catalog For   some new product or new character launched

·          Getting the invoiced properly for the Licenses and sending to the Account team for the Payment

·          coordinating with ware house and uploading the product which Are in ware house and not on sight After looking if they are in good conditions

·          If there is no image for the particular Product  Shooting the  same and giving the detail to the backend  team to upload those

·          Convening customer to take bulk orders

·          Checking and updating the silver Product in stock

4)          Lenovo

·          Getting the file Lenovo tracker

·          Updating the same in my Lenovo tracker Making the report

·          Checking the stock and updating SN- and  IMEI- in the file

·          Creating the invoice

·          Coordinating the same with the  courier  team for the dispatch

·          Calling the high value customer and checking if they receive the product

·          Taking the inventory of the stock receive and updating in the Stock file

·          Auditing the stock on daily basis

PERCY CECIL FERREIRA