Poornima Jayaraman Publishing manager, communication specialist, customer service manager

UK, US, UAE, Australia, Canada Poornima


Personal Assets

I am an articulate and versatile team person with an aptitude to work well under any challenging deadline and environment, having strong personal work ethics and striving for excellence.

Academic Qualification

2005 – 2006 Post Graduate Diploma in Bio-Informatics 91%
Loyola Institute of Vocational Education

2003 – 2005 Masters in Biochemistry 81%
Meenakshi College for Women

2000 – 2003 Bachelors in Biochemistry 78%
Justice Basheer Ahmed Sayeed College for Women

1999 – 2000 Higher Secondary 81%
Sri Krishnaswamy Matric Hr. Sec School


Secured Merit in Post graduate Diploma in Bioinformatics from Loyola Institute of Vocational Education
Gold Medalist in my Masters degree(Biochemistry) from Meenakshi College for Women
Secured 3rd rank in University of Madras in my Undergraduate degree(Biochemistry Vocational Stream)
Work Experience:

Was working as Customer Service Executive with a freight forwarding company, Carriers Mercantile and Marine LLC, Dubai from 29th April, 2013 till 12th September 2013.
Nature of Job:

Calling customers for shipments
Taking rates from all possible lines
Sending quotations to customers
Follow up quotations
Booking shipments
Coordinating for docs ( invoice, packing list, b/l details) with customer
Liaising with operations tea for ed passing, payment & b/l submission


Calling customer for shipment
Taking rates
Sending quotations
Follow up quotations
Booking shipments
Follow up shipments
Checking arrival
Updating customer
Handling agents

Was working as a Journal Manager for Science & Technology and Health Science journals in a renowned Publishing company, REED Elsevier India Pvt. Ltd, Chennai from 14th July, 2008 till 06th July, 2012.
Nature of Job:
Process Management
Journal Manager managing 11 Journals in an end to end process workflow (from editorial to production)
Manage the editorial process and the publication process according to the Service Level set per journal and specific needs of the journal or scientific community
Mentoring the new trainees till they can handle journals independently.
Provide inputs to Publisher for Service Level Changes.
Careful monitoring of special issues.

Timeliness and Quality

Monitoring and clearing day-today queries with an agreed TAT of 24-48 hrs (both personal and the journal mail boxes).
Publishing Deadline issues.
Timely Publication of Special issues.
Provide the necessary feedback to suppliers to maintain and improve quality

Communication and Customer Focus
Provide first-line support to Editors and Publishing Editors about the status of articles throughout the publication process

Individual Contributions to the Organization


Reviewed and have provided feedback of procedures before they were live in OPTT
Gave presentations to the team regarding the procedural updates and challenges faced in handling society titles
Presentations and demos were given to the team regarding the version updates and the corresponding changes in the database used for the processes
Reduced Publication time for all my journals
Won the team player award for the months of March and June 2011 and once through the rewards committee
TBP (Time Based Publishing) co-coordinator of my team; have increased the effectiveness of the TBP compilations from 85% to 94%

Member of the Mentor Group

Facilitate Knowledge sharing
Query assistance for all (excluding those in training)
Clarification of procedures and process
Front line support
Work with peers to resolve a problem when answer is not known
keeping updated with all procedures and announcements to be able to answer questions

Member of the mentor group in Chennai for process improvement and knowledge sharing consecutively for two years
As Rewards and Recognition committee member for the department effectively gave suggestions and inputs on how to identify potential talents and to improve the employee satisfaction.
Mentoring and perform quality checks for the new joinees (Email Qc and process QC)
Was awarded the best team player twice in the same year
Was awarded for the best performance for the first quarter of 2012 (January-March)

Researcher in IQL Software Private Limited from 1st April 2007 to 30th April 2008.

Nature of Job:

To prepare reports on various diseases using Alternative treatment methods using the web sources and providing them in formats as per clients’ requirements.
To prepare reports on drug interactions among drugs, herbs and foods for company’s self-designed website.

Key Skills:

Language English: To read, speak and write- Excellent

Tamil: Mother Tongue

Packages: MS Office

Operating System Windows 9x/2000/XP

Languages: C, C++

Typing speed: 50-55wpm


Available on Request
I hereby declare that the above furnished information is true to the best of my knowledge