C-32, C-Block 7-Floor,
Berkley Palace,Sir
JJ Road Byculla Bridge
Mumbai 400008
Mobile No:- +91-9004688932

Email: [email protected],
[email protected]

PARVEEN KRISHAN BUTAN_________________________________________

OBJECTIVES:

To work in a conducive environment for a reputed organization which provides
Opportunities to learn & enhance my work skills so as to achieve goals in life & grade in the
Organization on sheer performance

JOB PROFILE: Circle coordinator for customer care department role involves follow with cluster
head deliverable within Time frames specified by the management.
ORGANISATION (Blitzkrieg Services).(Navi Mumbai )
(Bharti Airtel Pvt Ltd)
POSITION (Call Center Manager)
PERIOD :8th May 2014 TO Till Date

Handling The End To End Process
Highly Organized Team Leader And Member
Skilled At Handling Multiple Tasks And Willing To Assume Responsibility
Excellent Communication Skills
MNP Retention Process, Soft Collection, Broadband Installation, (Mumbai & Maharastra)
Handled A Team Of 175 Office Staff Including Team Leader,
Maintaining The Salary Of Staff
Analyzing Retention, Productivity, Performance MIS And Forwarding It To The
Concerns
Involuntary Churn Is Analyzed Proactively And The Same Is Followed Up Rigorously In The
Control The Overall Churn In The Field Through Fos To Control The Overall Churn

ORGANISATION (TELE-ACCESS).(MUMBAI )
POSITION (process coordinator)
PERIOD :26th Feb 2013 TO 31-Dec-2013

Tata Motors
Handling the End To End Process
Highly motivated Customer Care Professional
Highly organized team leader and member
Skilled at handling multiple tasks and willing to assume responsibility
Excellent communication skills
Work well under pressure and tight deadlines
Innovative and effective problem solver
Scheduling a test drive for customer and till end of task
Arranging a convent time for customer and make sure to get a sales till end

ORGANISATION (FAB-TECH).(MUMBAI )
POSITION (MARKETING HEAD)
PERIOD :26th Dec 2010 TO Till Date
Instilling a marketing led ethos throughout the business
Researching and reporting on external opportunities
Understanding current and potential customers
Managing the customer journey (customer relationship management)
Developing the marketing strategy and plan
Management of the marketing mix
Managing agencies, Measuring success, Managing budgets
Ensuring timely delivery, Writing copy, Approving images
Developing guidelines, Making customer focused decisions
Ensure the task to complete on time and deliver to the client on time
ORGANISATION (TEL NET SOLUTION).(MUMBAI )
POSITION (BUSINESS HEAD)
PERIOD :01st Jan 2010 TO 27th Oct 2010

Sales activities, Meeting business targets that are set during the development of the
business and marketing plans. Proactively initiate and engage sales calls to new prospects.
Work closely with Corporate Marketing to design and execute pre-agreed strategies
built around developing new business growth. Drive “Request for quote” process
with new prospects. Open business development dialogs with strategic customers.
Particular interest is to build a few large strategic accounts. Interface with existing
strategic customers to solidify mutual expectations of performance and growth.
Identify and attend tradeshows and other business functions to keep abreast of
developments in the marketplace, to find potential new business, and to market
company’s end-to-end solutions

ORGANISATION (OSC SERVICES PVT LTD).(MUMBAI)
(RELIANCE INFOCOMM INDIA LIMITED)
POSITION (PROJECT HEAD) TELE-CALLING
PERIOD :01st May 2007 TO 28th Nov-2009
Personal Profile

Handling the End To End Process
Highly motivated Customer Care Professional
Highly organized team leader and member
Skilled at handling multiple tasks and willing to assume responsibility
Excellent communication skills
Work well under pressure and tight deadlines
Innovative and effective problem solver
Computer Literate
Responsible for handling Queries from customer
Responsible for coordinating with Different Business partners
Check out orders from web site & processing order through Internet services
Handled a team of 258 Office staff including Delivery Boy for executing order from the Customers & Corporate
Maintaining the Salary Of Staff
Analyzing Collection Sales ,Productivity, Performance MIS And Forwarding It to the Concerns
Involuntary Churn Is Analyzed Proactively And The Same Is Followed Up Rigorously In The Field Through Fos To Control The Overall Churn
Meeting the Supervisors twice on a weekly basis for collecting feedback. And Plan the Protocol With Changes If any

ORGANISATION (DELTA SERVICES PVT LTD).(MUMBAI)
( RELIANCE INFOCOMM INDIA LIMITED)
POSITION OPERATIONAL MANAGER
PERIOD 1th Dec 2005 TO 30th APRIL 2007

Personal Profile
Highly motivated Customer Care Professional
Highly organized team leader and member
Skilled at handling multiple tasks and willing to assume responsibility
Excellent communication skills

Strengths/Achievements: Positive Attitude, Loyalty & Integrity, Leadership, Achievements with sincere, planned & task oriented efforts
Designation: Operations Manager ( 01-Dec-2005 )
Reliance Info comm (Reliance IndiaMobile) Through Delta Services ( BPO )
Profile:

Data Warehouse & Data Mining in ORCALE & SQL Reliance Info com
Resolving Customers issue Thereby enhancing Customers faith In The Brand And Enhancing Collection By Providing Speedy Resolution To all Escalated Cases
Interface Between Call Center And Mumbai Circle For All Customer Related Aspects
Taking Interviews And Recruitment as Per Process
Training About The Latest Updates And Implementations Of All New process
Analyzing Collection ,Productivity, Performance MIS And Forwarding It to the Concerns
Involuntary Churn is Analyzed proactively and the same is followed up rigorously in the field through FOS to control the overall CHURN
Meeting the Supervisors twice on a weekly basis for collecting feedback. And Plan the Protocol With Changes If any
Con ducting Online Examinations For The Tele callers And Thereby Training Them On Weak Aspects
Designed A Reward & Recognition Process
Maintaining Clientele Relationship
Raising Of Invoice And Follow Up For Payments
Implementation Of Various Changes In The Software To Enhance Productivity
Handling a Team of 275 and 17 Supervisors for providing support to the Customer Service Executives interfacing with subscribers,
Counseling and motivating the team members for enhancing their performance and maintaining a high spirit among them
Managing and Monitoring the day to day activities of Outbound Call Center, which includes CV Calls, CSAT Calls , Collections, CAF calling, Undelivered bills,

Analyzing MIS report to Asses Effectiveness and Efficiency of Individuals on Various Parameters

Achievements:
Significant increase in collections, & Sales Achieved The Target And also received appreciation Mail From the Concerns

TRAINING IMPARTED:

Product training imparted to all new recruits along with Back End Team.
Scripts presentation for new recruits along with Operation In Charge and Quality Champs
Training sessions taken for buddies and subordinate team updating about new launched services.

TRAINING ATTENDED:

Training for the entire product and services offered by Reliance Info com India Ltd
Training on process
Refresher courses for updates of products launch
Attended Training for Soft Skill, Man Management Skill & Time Management Skill

ORGANISATION (DELTA SERVICES PVT LTD).(MUMBAI)
( RELIANCE INFOCOMM INDIA LIMITED)
POSITION CUSTOMER SERVICES
PERIOD 28th MARCH 2003 TO 30th NOV 2005

Out Bond & In Bond
CV Calls, CSAT Calls , Collections, CAF Calling, Undelivered Bills, Back Office, VIP Disk
Providing Resolution Of Mails Forwarded By CEO’s Office And CustomerCareHead.
Resolving Customer’s Issues Related To Billing.
Rectifying Cases Related To Bills Generated With Wrong Mobile Numbers.
Doing Online Activations Of Tariff Plan Migration, Address Change, And Sdca
Change Of The Customer.
Resolving Customers Queries And Creating SR (Service Request) For The Same
Handling Corporate Collection .
Handling Corporate Soft Collection For A , B & C Category.
Over All Supervision Of Corporate Soft Collection Team.
Train And Develop The Telecallers To Perform Various Services Activities
Doing Online Activation Of The Customers Line.
Making Welcome Call To The Fresh Corporate Customer To Verify The Detail
Provided By Customer.
Making Outbound Call To The Customer And As Per Requirement .
Attending The Customers, Convincing The Customers, Solving The Problems Of The Customers.
Operate All Types Of Cases Like Soft, Hard, And Surrendered.
Operating The Clarify , Simplify And ICCM Software For Issuing The Account
Statement And Duplicate Bill To The Customer.
Looking After The Complaints And Disputes Of Customers And Resolving Them At The Earliest.
Internet Access. To Make Daily MIS Report Of Telecalling Feedback

ORGANISATION Sagar Enterprises & Computers VAP
(Computer Consumables Products).

POSITION: Assistant Manager
Responsible for handling Queries from customer
Responsible for coordinating with Different Business partners
Check out orders from web site & processing order through Internet services
Handled a team of 30 Office staff including Delivery Boy for executing order from the
Customers & Corporate.

ORGANISATION Pizza Hut (Dodsel International India Pvt Ltd).
POSITION Team Member, Delivery In-Charge, Cashier,
ORGANISATION Digital Shoppe
POSITION Sales Executives

PERSONAL DETAILS:-

DATE OF BIRTH 14th DEC 1979
PASSPORT NO B2666065, (New H7946991)
QUALIFICATION:- DHMCT(Diploma in Management and Catering Technology)
From International Institute of Hotel Management
COMPUTER SKILLS:- Ms-Office, Excel, Power Point, Words,

ADDRESS:- Butan House 41-82/12 Saddula Nagar
Moula-Ali Hyderabad 500040
Phone No-+91-040-27138118,
LANGUAGES:- English,Hindi,Punjabi,Telgu & Multani.
Interest & Activites Music,Gardening,Reading Books, Writing
Gazal,Writing,Stores,Playing,Pool,Snooker,
Cricket& Dancing

MARITIAL STATUS:- SINGLE.

DATE:- PRAVEEN KRISHAN BUTAN