PRINCESS Z. FABRERO
Block 2 Lot 27 Karlaville Parkhomes, Bgry. Hugo Perez
Trece Martires City, Cavite
[email protected]
+639474270149
OBJECTIVE
To obtain a challenging position in a reputable firm that can further enhance my capabilities and skills and professionalism and be an asset in achieving the company’s goal
EXPERIENCE
Eperformax ( Philippines )
Customer Support Consultant / August 2018 to Present
 Answer phone calls of US-based customers regarding their PayPal account
 Issue new cards for customers applying for a debit card or have lost their original card
 Resolve customers’ issue regarding declined transactions with their debit card

Convergys ( Philippines )
Technical Support Associate / April 2018 to August 2018
 Assist customers’ technical issues with regards to their Operating system
 Provide basic troubleshooting steps needed for the proper performance of the customer’s device
 Answer other customers’ queries on their account
Capital One ( Philippines )
Senior Operations Representative / September 2017 to February 2018
 Take in calls from US-based customers about their credit card
 Assist and process customers’ request to replace card, opt out option, adding authorized user on the account, file a lost/stolen report for their card, file a dispute or fraud transaction, etc.
 Assist non-customers on their inquiries on how to apply for a card or to opt out of receiving offers
 Answers inquiries of customers on account balance, available credit, transactions, rewards balance and ways on redeeming it, and the like
Lulu Hypermarket ( Kuwait )
Cashier / November 2014 to June 2017
 Transacts purchases made by customers
 Answers queries of customers about products, prices, ongoing promotions and the like
 Attend to and assist customers in every possible way that they may need help
TaskUs Inc. ( Philippines )
Support Service Representative / April 2014 to October 2014
 Screens and edit profile of applicants in a jobsite for nanny, errand runner, housekeeper and the like
 Submit reports if there is any safety issues found in the applications under the security and safety standards set by the client

Supervalue Inc. ( Philippines )
HR Assistant ( Timekeeper ) / June 2005 to August 2013
 Monitors and checks daily attendance of employees
 Process, compute and encode attendance summary of employees for payroll purposes
 Computes summary of work hours rendered by third party agency employees for billing purposes
 Prepares and process documents for the encashment of sick leave benefits and annual bonus of regular employees
 Prepares and computes perfect attendance incentive every month
 Posts, updates, and summarizes sick leave and vacation leave credits of all regular employees
 Perform multitasking on other HR functions such as Employee Relations, Compensation and Benefits
EDUCATION
De La Salle University – Dasmarinas, Cavite, Philippines
Bachelor of Science in Business Administration
Major in Business Management ( Dean’s Lister ) 2001 – 2005

Dasmarinas National High School – Bulihan Annex
3rd Honorable Mention 1997 – 2001

Mayapa Elementary School
Graduate with Honor 1991 – 1997
SKILLS
 Knowledgeable in Microsoft / Open Office Applications such as Word, Excel, Powerpoint
 Can handle database encoding and Corporate Human Resource Information System (CHRIS), Manual and Prime System, and POS applications

I hereby certify that the above information are true and correct to the best of my knowledge and belief.
__________________________
PRINCESS P. ZAMORA-FABRERO