Priotosh Bhattacharjee,
Mobile: +91‐9890185860
Email: [email protected]
Summary
A motivated, focused and experienced I.T. Professional with over 20 years experience and a proven track record in Project Management, Delivery Management, Programme Management, PMO, demonstrating the ability to meet deadlines and achieve significant results in a fast moving and pressurized environment. An excellent communicator, coordinator and team player who adopts a positive, thorough and proactive approach to all tasks undertaken, remaining calm and committed at all times. This is backed up by the willingness of various companies to reuse my services.
Specialties
Delivery Management, Project Management, Program Management, Business Operations
Experience
Project Manager – Mphasis Limited, HP Company
IT Services and Support
February 2011 – May 2013
· Preparing project management plan for entire EMEA delivery accounts
· Managing the offshore project team for ENI, Australia
· Providing inputs to Account Delivery management for service improvements and new business
· Accountable for all activities of People management across the projects
· Acting as last level of escalation SPOC for EMEA offshore delivery accounts
· Preparing various project metrics and report them to higher management
· Monitoring project work
· Maintaining issue / risk register and take proactive measures to counter them
· Providing weekly project updates to customer and daily update to internal management
· Report ing resource / account ramp ups / ramp downs to Delivery and Account Heads
· Coordinating with account and Resource management groups to hire right resources
· Fostering cross skilling of technical skills across projects and within project teams
· Responsible for attrition planning to reduce attrition as per benchmark set by the organization
Project Manager – Tech Mahindra Limited
IT, Telecom Services and Support
November 2006 – February 2011
· Managing Transformation program of over 2000 + customer systems
· Multiple project tracking and monitoring through defined tools
· Reviewing and finalizing quotes to be sent to client partner’s approval
· Participating in program reviews for benefits realization and overall success
· Providing guidance to project managers at all stages of the projects
· Directly accountable for the outcomes of the program
· Monitoring and evaluating project progress against the benchmark set by project objectives
· Report ing project milestone progress and completion to senior management and stakeholders
· Accountable for the impact from critical projects on the organization at the Business Unit
· Go No‐go decision maker for major deployments
· Leading vendor activities from the organization along with other vendors to ensure top spot
· Aligning projects as per business needs for the program
· Platform management for following programs : Billing & Payments, Open Reach Flow – 21CN, CSAM (Configuration Service Activation Manager)
Project Manager – Advance Computer Services Limited
IT Support and Services
October 2005 – November 2006
· Setting up the offshore development center as per all the norms laid down by customer
· Formulating and directing a high level strategy and plan for transition
· Directing the entire process from planning to steady state for the IT Operations
· Preparing effort and cost estimation required for the entire transition
· Coordinating activities and resources across the project
· Setting up efficient teams to take up knowledge transition from existing onshore team
· Chairing transition program governance meetings with clients
· Maintaining daily log of events during transition activities
· Monitoring resource utilization and project progress
· Acting as single point of contact for daily operational issues of the project
· Creating deliverable for customer sign off at all the stages of transition
· Creating and maintaining all the necessary documents required for the transition
Project Manager ‐ Comsys InfoTech
IT Infrastructure Management and Services
September 1996 – August 2005
· Managing high end, complex networks for global clients
· Conduct ing site‐visit, initial assessment of customer requirements, before commercial agreement
· Undertaking various mid‐size to large projects in a phased manner in a multi vendor environment
· Involving in pre sales, providing tailored offers and prepare presentations on service-offerings
· Working on proposals, quotations, contracts and agreements
· Participating / holding client meetings involving relevant stakeholders of the projects
· Working on liaising with third party vendors, procuring systems and network hardware
· Preparing and maintaining various documents related to the project
· Implementing cost effective delivery of multiple infrastructure projects
· Setting up project teams for day to day operations and delivery
· Allocating tasks to team members and taking care of various people care issues.
· Monitoring and controlling project s on daily basis through various reviews, reporting and tools
· Creating and sending weekly status, dashboards, highlight reports to project stakeholders
Maintenance Engineer – Digilog Peripheral Systems (Nsk) Pvt. Ltd.
IT Service provider and Systems Integration
September 1995 – September 1996
· Maintaining computer hardware like plotter, printer, monitors, keyboard, PCs
· Installing Windows Operating Systems, Novell NetWare, antivirus, etc.
· Conducting weekly preventive maintenance of computer equipments
· Undertaking repairs of computers and peripherals
Computer Programmer – Rajaram Computers
May 1993 to September 1995
Worked as a Computer Programmer and Lab Instructor teaching various modules on Dbase III+, COBOL, Pascal, Data Structures and programming concepts in C and basic hardware concepts
Education
Bachelor of Computer Science, University of Pune
Programming Languages: C, HTML, JavaScript, PHP
Database: MySQL
Certifications
MS Project- Certification from Brainbench
Amazon Web Services Certification from Brainbench
Diploma in Web Development
Diploma in Weight Loss
PMP
Prince 2 Foundation
ITIL Foundation in IT Service Management
Six Sigma Green Belt
Scrum Foundation Certified
SUN Solaris System Administrator
Microsoft Certified Systems Engineer