Prixit Kilaniya
Summary

Profile                  Male 29, Married

Nationality            Indian

Current Location    Chautala ,Haryana

Company              Fidelity National information

Preferred Location  Canada/UK/Singapore

Salary Expectation  Not specified/Negotiable

Work Experience
7 April 2009 to 26 Dec 2010

Serco BPO PVT. LTD

(GURGAON)

Team member,

The company is active for sales and distribution of LG products at all over India.
I was responsible for

–      Handle customer’s calls regarding LG products.

–      Register a compliant of customer.

–      Using a tools of company and provide a complain number to the customer.

–      Also provide turnaround time to customer.

–      When issue will be resolve.
Reason for leaving – They were providing me good salary. Also not providing any facilities like cab. Company had permanent midnight that’s why I facing lot of problem without cab.
My achievements-

When I joined company then I don’t know anything about system and calling. I learnt lot of thing from company like how I can talk with customer and how to I can provide better service to customer. How to I can maintained quality of calls.

27 Dec 2010 to 31 July 2013
Fidelity National Information Service, Gurgaon

Team member

The company was active for sales and distribution of o2 at all over United Kingdom. O2 is UK’s biggest telecom service provider.

Reporting to my manager.

–   I was responsible for.

–      Handle customer chat regarding O2 network and if customer have any problem like network issue, Internet and calling, Plans and SMS service down grade or upgrade issues.

–      Register a compliant regarding customer issue.

–      I checked on my system how I can solve customer problem in short time.

–      Also provide a turnaround time to customer.

–      If customer is facing long term problem then I was escalate customer issue with my manager.
My achievements –

I learn lot of thing from company like advance excel. I quick learner team member and I was giving 100% quality score to company. That’s why I got best performer award from company.
Reason for leaving-

My father was ill and so I taking care of my father and family. So I have to leave company.
Education-

(2005-2008)                      Bikaner university                (Rajasthan)

Bachelor of Arts (BA)
Professional course-            Frankfinn institute of air hostess training

(2008 -2009)                     (One year diploma course in Aviation)
IT Skills-
Windows and office tools

MS – word and excel (Advanced)            Language-
Hindi, English
Contacts-

Email id –                           [email protected]

Mobile Number-                 7015326424
Address-                          Son of Shri laxmi narayan

House no. 1075 Main Bazaar Chautala

Dist- Sirsa, Tehsil- Mandi Dabwali

Haryana(India)

(Prixit Kilaniya)