Profile Male 29, Married
Current Location Chautala ,Haryana
Company Fidelity National information
Preferred Location Canada/UK/Singapore
Salary Expectation Not specified/Negotiable
7 April 2009 to 26 Dec 2010
Serco BPO PVT. LTD
The company is active for sales and distribution of LG products at all over India.
I was responsible for
– Handle customer’s calls regarding LG products.
– Register a compliant of customer.
– Using a tools of company and provide a complain number to the customer.
– Also provide turnaround time to customer.
– When issue will be resolve.
Reason for leaving – They were providing me good salary. Also not providing any facilities like cab. Company had permanent midnight that’s why I facing lot of problem without cab.
When I joined company then I don’t know anything about system and calling. I learnt lot of thing from company like how I can talk with customer and how to I can provide better service to customer. How to I can maintained quality of calls.
27 Dec 2010 to 31 July 2013
Fidelity National Information Service, Gurgaon
The company was active for sales and distribution of o2 at all over United Kingdom. O2 is UK’s biggest telecom service provider.
Reporting to my manager.
– I was responsible for.
– Handle customer chat regarding O2 network and if customer have any problem like network issue, Internet and calling, Plans and SMS service down grade or upgrade issues.
– Register a compliant regarding customer issue.
– I checked on my system how I can solve customer problem in short time.
– Also provide a turnaround time to customer.
– If customer is facing long term problem then I was escalate customer issue with my manager.
My achievements –
I learn lot of thing from company like advance excel. I quick learner team member and I was giving 100% quality score to company. That’s why I got best performer award from company.
Reason for leaving-
My father was ill and so I taking care of my father and family. So I have to leave company.
(2005-2008) Bikaner university (Rajasthan)
Bachelor of Arts (BA)
Professional course- Frankfinn institute of air hostess training
(2008 -2009) (One year diploma course in Aviation)
Windows and office tools
MS – word and excel (Advanced) Language-
Email id – [email protected]
Mobile Number- 7015326424
Address- Son of Shri laxmi narayan
House no. 1075 Main Bazaar Chautala
Dist- Sirsa, Tehsil- Mandi Dabwali