RACHEL ANN L. GALLEGOS
Bachelor of Science in Hotel and Restaurant Management
46-J Guyabano St., Balingasa,
Balintawak, Quezon City
Philippines
[email protected] Contact No. +63 955 0920 623

OBJECTIVE
Aiming for a job that would fit my qualification and experiences that will not only maximize my full potential but also provide challenge, continuous training and opportunity to achieve high standards of success through satisfactory performance of the task and be an element in the success and advancement of the company.

SUMMARY OF QUALIFICATIONS

o Computer literate Good knowledge of Windows
o Team player with a positive, enthusiastic friendly and helpful attitude. Able to deal with individuals or group of individuals
easily.
o Self-motivated and open minded
o Flexible to work in any kind of environment
o Excellent team-work spirit and team leading
capabilities Dynamic, hardworking and active
o Planning, organizing, problem solving and decision making. Fast learner
o Good Interpersonal and Communication skills Policy adherence and awareness
o Effective at multi-tasking

PROFFESIONAL EXPERIENCE

LBC EXPRESS – ABU DHABI BRANCH
Tourist Club, Hamdan St., Abu Dhabi, United Arab Emirates

CASH CUSTODIAN & SALES ASSOCIATE ( JUNE ’18 – APRIL ‘19) Duties and Responsibilities

oMaintained up-to-date knowledge of store policies regarding reimbursements of petty cash vouchers.
oPrevented branch losses using awareness, attention to detail and integrity
oMaintained adequate cash supply in cash drawer
oBalanced daily cash deposits and petty cash inventory with a zero error rate
oCross trained and provided back-up for other customer service representatives when needed
oDirect reporting to UAE Area Head, Account Manager and General Accounting – International
oPerformed store opening duties, including verifying the branch was safe to initiate the day as
well as checking all equipment for proper functioning
oConducting month-end balance sheet reviews and reconciled any variances
oPrepared documents and assembled financial statements for auditors
oManaged the receptionist area, including greeting visitors and responding to telephone and in-
person requests for information
oDispersed incoming mail to correct recipients. Received and screened a high volume of internal and external communications, including email and mail.

PULLMAN HOTEL JUMERIAH LAKE TOWERS 5 STAR
Jumeirah Lake Towers Cluster T– Dubai, United Arab Emirates

WAITRESS (SEPTEMBER 2017- APRIL 2018) Duties and Responsibilities

oEscorts customers to their tables and ensures they are settled comfortably; offers coffee and other drinks.
oPresents the menu to customers, answers queries about it, and makes suggestions if necessary
oInforms patrons the restaurant’s daily specials
o Explains the preparation and cooking methods as well as ingredients of various menu items Takes orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the
kitchen Serves food and beverages promptly
oEnsures that customers are enjoying their meals or that they do not have any problem with their food
oChecks their identification to make sure that they meet the minimum age requirement for consuming alcoholic beverages
oCollects the customers’ payments and prepares bills with itemized costs and appropriate
taxes
oPrepares and tidies up the tables or counters; makes sure there are enough salt, sugar, pepper, cream, other condiments and napkins in every table or counter.
oEnsures that there are adequate supplies of food, tableware, linens, and beverages
oOffers wine selections, put this in the proper wine glass, and pour the wine for
customers Stays alert for customer’s requests and be prompt to address them
oPerforms other tasks assigned by supervisor or manager from time to time. Served and cleared food following correct etiquette.
oChecked orders for accuracy, quality and presentation standards. Following Hygiene and Food Safety Procedure
AL AHLI HOLDING GROUP
MARKETING COORDINATOR & SOCIAL MEDIA CONTENT STRATEGIST
F &B DIVISION – LITTLE MANILA RESTAURANTS LLC Dubai, United Arab Emirates

OFFICE ADMINISTRATOR (JANUARY 10, 2016 – AUGUST 21, 2017)
Duties and Responsibilities

Following standardized company procedures relating to all aspects of Office performance.
 Answering incoming calls in a professional manner.
Maintaining suitable and sufficient office stationary levels. Establishing stationary requirements for the Office.
 Updating databases with confidential and relevant
information. Organized the set-up of all Office meetings.
 Processed correspondence in responses to customer complaints. Filed and maintained accounting and payroll records.
 Distributed pay slips.
 Managed customer accounts and financial administration. Took minutes during staff meetings.
 Inputted details onto databases during busy periods

LITTLE MANILA RESTAURANTS LLC
KITCHEN STAFF – MOCHI JAPANESE ICE CREAM / BREAD SHOP Al Muraqqabat, Dubai, United Arab Emirates

GUEST SERVICE OFFICER (OCTOBER 1, 2015 – JANUARY 5, 2016)

RICHMONDE HOTEL
Ortigas Center, Pasig, 1600 Metro Manila, Philippines

RECEPTIONIST/SERVICE ATTENDANT (FEBRUARY 09, 2015 – JULY 04, 2015)
RICHMONDE CAFÉ

SOFITEL PHILIPPINE PLAZA MANILA
SPIRAL BUFFET RESTAURANT

SERVICE ATTENDANT (JANUARY 16, 2014 – JANUARY 15, 2015)

EDUCATION

Bachelor of Science in Hotel and Restaurant
Management Far Eastern University (Philippines) April 201

TRAINING/SEMINARS ATTENDED

Basic Food Hygiene Training November 17, 2017
Pullman Dubai Jumeirah Lakes Tower

Corporate Speech Symposium 2011
Manila, Philippines

Bar Exposure Program 2011
Manila, Philippines
Housekeeping and Front Office Seminar 2011
Manila, Philippines

“The Barista Basics” Coffee Session with the Academe 2011
Manila, Philippines
ON THE JOB TRAININGS

Edsa Shangri-La Hotel, Manila
Chi, the Spa at Shangri-La Department
Lobby Ambassador, Guest Relation Department
401 Hours; June 11, 2012-August 10, 2012

President Tea House
200 Hours; August 30, 2012-September 28, 2012

AFFILIATIONS

Member: HRM Society, FEU (2009-2013)
Member: ITHM Society, FEU (2010-2013)

PERSONAL DATA

Birthday : May 24, 1992
Age : 25
Height : 5’2”
Civil Status : Single
Language Spoken : Tagalog and English
Religion : Roman Catholic

REFERENCE

Mr. Erwin Peralta UAE Area Head LBC Express, UAE
+971 526003541

Ms. Cherry Anne Tarrayo HR Executive – F&B Division Al Ahli Holding Group
+971 581310009

Ms. Cindy Abling
Hygiene Officer
The Palace Downtown Hotel
+971561828408

Mr. Tanguy Gras
Assistant F&B Manager
Sofitel Philippine Plaza Manila
+639178067615