CURRICULUM VITAE

RAFIQUL ISLAM KHAN

Village : Batta Banpara, P.O.: Chirang Bazar, P.S. :Kendua-2480, District : Netrokona, Bangladesh. E-mail: [email protected]
Objective:

To obtain the Information Technology Support Technician position which will challenge me and help the organization continue to be successful.

Personal Statement:

IT supervisor with proven success innovating state of the art solutions in time and under budget. Effectively use technology to increase profits, productivity and competitive edge while simultaneously delivering significant reductions in the cost of doing business.

Summary of Skills:

●       Sound knowledge of working and troubleshooting of the widely used operating systems ( Windows 7,8,10 all versions, MAC, Android phones) Great ability to install, repair and maintain all types of computer systems and peripheral devices.

●       Able to set up local and WAN networks as per the need of the particular group of users

●       Proficient in Microsoft Office Suite (Excel, Microsoft PowerPoint, Microsoft Access)

●       Experience in providing software and hardware support.

●       Office assistance, AutoCAD, Photoshop Basic knowledge. Customer Service in a supportive environment.

Work Experience: 19 years.

IT Supervisor, May 1999 to till date.

Saudi Red Bricks Company, Kilo-35, Old Makkah Road, Bahrah,  Jeddah, Saudi Arabia.

Responsibility:

●       Provided technical assistance on local and WAN via face-to-face, telephone contact on both computer and Macintosh systems. Attend incoming calls by using IT Helpdesk handset or remote desktop assistance.

●       Provided advanced technological assistance to Configured, formatted and maintained PC desktops, laptops, local printers, peripheral devices, and associated software. Assisted the senior networking staff with network security

●       Installed, examined and troubleshot computer hardware and updated software and maintained network printers. Ordered and collected materials and tools to configure the system. Executed day to day maintenance, documentation

●       Office assistance including English/Arabic typing, communicating with people,  data entry, filing, and preparing reports, charts and Graphics Designing. Preparation of project reports.

●       Managing daily attendance hand punch and face print data of 1000 employees for the monthly salary.

●       Controlling 70 numbers CCTV camera record with the network. Preparing monthly, yearly physical stock and book inventory reports with the graphic chart. Trained and IT technical support to 250 computer oracle software users.

Arabic Translator, Feb 1997 – Feb 1999

Translation cell, Motijheel, Dhaka, Bangladesh.

Arabic-English Basic translation, English Arabic Typing, Data Entry

Interests:

Studying nature, learning new Information technology, solving problems, studying languages, meeting people, analyzing systems, teaching others, exploring new places, supervising people, learning how things work.

Education :

a)      Diploma in Information & Communication Technology- CGPA 3.06

From Jun 1996 to December 2000

Mymensingh Polytechnic Institute, Bangladesh.

b)      Dhakil (Secondary School Certificate Equivalent).  Arts, GPA 4.5

From 1st January 1994 to 31st December 1995,

Dulli Bairati Yahyaul Ulom Madrasa, Kendua, Netrokona, Bangladesh

Training :

Computer operation,  from January 1997 to December 1998,

Perform Computers Center, Motijheel C/A, Dhaka, Bangladesh.

Languages:  Mother tongue(s) Bengali. English- Good in Speaking, Reading, Writing. Urdu – Good in Speaking, Reading, Writing

Additional Information:

UAE Resident ID # 784198031604931

Nationality: Bangladeshi,   Passport No. : EA0107248
Date of birth: 1st January 1980, Birth Registration No:  19807214720101317.

Driving license:  Saudi Arabia Driving license

Mobile & Whatsapp no. +966530578500 in Saudi Arabia,

Signature: Rafiqul Islam Khan