Rawl Coulton Customer Service Engineer
TorontoLot 190 Apt 2B
White Cedar Road
Long Mountain Country Club
Kingston 6
Telephone: (876) 579-7205
Email: [email protected]
Rawl C. St. C. Coulton
PROFESSIONAL EXPERIENCE
Productive Business Solutions (Jamaica) Oct. 2015 – Present
Customer Service Engineer
Install, repair and maintain Xerox MFP Devices
Bastion Office Worx White Cedar Rd. May 2015 – Oct. 2015
Chief Executive Officer
Overall operation of the business
Self-employed
Advanced Integrated Systems 7 Oxford Terrace Feb. 2014 – May 2015
Technical Supervisor
Supervision of service personnel
Direction of service department and procedures
Install, repair and maintain Minolta Photo Copiers, HP and TallyGenicom printers.
Digital Office Solutions (DOS2009Ltd) 119-121 East Street, Kingston Dec. 2012 – Jun. 2013
Senior Technical Support Engineer
Install, repair and maintain Ricoh MFP Devices
Kirk Office Equipment 1637 George Town, Grand Cayman Oct. 2003 – Oct. 2010
Senior Technical support Engineer
Install, repair and maintain Ricoh Photo Copiers
Installation of Copitrak Terminals. (Copier usage tracking devices)
Advanced Integrated Systems 12-14 Oxford Terrace May. 2003 – Sep. 2003
Technical support Engineer
Install, repair and maintain Minolta Photo Copiers
Kirk Office Equipment 1637 George Town, Grand Cayman Jul. 2001 – Jun. 2002
Technical Support Engineer
Performed complete services and installation of :
Ricoh Multi-Function Business Machines
Brother Printers and Facsimile Machines
Hewlett-Packard home and Business Printers
Pitney –Bowes Mailing systems
All other equipment sold by the company.
Copy Shop Limited Shop #1, 1 St. Lucia Avenue, Kgn 5, Jamaica, W.I Jun. 2000 – Aug. 2000
Acting Service Manager
Responsible for the entire operation of the Service Department.
Maintained Ricoh Photocopiers, Hewlett Packard Printers, Gestetner Photocopiers, Kodak Colour Photocopiers.
Supervised and trained junior staff
Took inventory of stock and prepared material list of spare parts as required
Prepared pro-forma invoices and invoices.
Crown Plaza Hotel 211 A Constant Spring Rd, Kgn 8, Jamaica, W.I Jul. 1999 – Aug. 1999
Network Support Engineer
Maintained network and Digiboard
Edited computer program for guest/customer database
Hampstead Ltd Box 10006 APO, Grand Cayman, Cayman Islands May 1996 – Sep. 1998
Technician
Performed complete service and installation of all Canon Business Machines; Dictaphone digital recoding equipment, laminating machines, binding machines, calculators
Took inventory of parts
Liaised with Customs officials, to clear goods
Liaised with customers
Trained staff on equipment repairs
Supervised junior technicians
Sold business machines and related service contracts
Business Management Ltd. 39D Half Way Tree Road, Kgn 5, Jamaica WI Jun. 1993 – May 1996 Technician
Performed complete service and installation of all Canon Business Machines, Pitney-Bowes mailing systems,
Serviced Panasonic audio appliance, video appliances, facsimile machines
Prepared training manual to train staff to repair Canon Facsimile machines
Doubled client base over a two and a half (2 ½) year period
Liaised with customers and resolved customer complaints
Prepared reports, inclusive of stock and inventory listings
Telecommunications of Jamaica Ltd 47 H W T Road, Kgn 5, Jamaica W.I Apr. 1988 – Mar.1993
Technician
· Installed and maintained high speed telephone switching equipment, including Digital Multiplexing Systems, NEAX switching systems
Performed software changes and upgrades to NEAX switching systems
· Installed and tested Loraine Power Systems
· Maintained microwave radios, stand-by engines and transfer switches
· Performed as team member of Network Planning and Implementation department, which was responsible for special repairs island wide, and also for expansion of both remote and manned telephone exchanges
· Trained and supervised staff in the installation and maintenance of telephone switching systems
Maintained and repaired Uninterruptible Power Supplies
EDUCATION
Institution: University of Technology 1998 – 2001
237 Old Hope Road, Kingston 6, Jamaica, W.I
Award: Diploma in Computer Programming and Software Development
Major: Simulation of scenarios with the use of a computer. Familiarization of software development tools such as RAD (Rapid Application Development). Networking techniques. Computer Architecture and Trouble shooting.
Programming in C++, FoxPro, HTML
Institution: College of Arts, Science and Technology 1987 – 1990 237 Old Hope Road, Kingston6, Jamaica, W.I
Award: Certificate in Telecommunications
SPECIAL TRAINING
Extensive training for repair and maintenance of business machines as follows:
Copitrak Systems Control Systems, Atlanta 2005
· Ricoh Business Machines Ricoh Latin America Inc 2001 / 2009
· Hewlett-Packard Printers Hewlett-Packard Printers Inc 2002
· Brother printers and faxes Brother Inc 2002
Canon photocopiers and desktop Canon Latin America 1997
filing systems for Windows
AWARDS
· Technician of the Year Business Management Ltd. 1994
· Mention for outstanding service Hampstead Ltd 1997
Mention for outstanding service Hampstead Ltd 1998
COMPETENCIES
· Excellent working knowledge of Windows XP/Vista/7/8/10, MS Work Suite (Word, Excel, PowerPoint), Adobe Acrobat, Paint, etc.
· Highly proficient in Visual Basic, Borlande C++, Bryce 3D, TrueSpace4 3D, FoxPro 6, networking standards and protocols.
REFERENCES
Available upon request
**********