OBJECTIVE

Willing to accept position that will enable me to contribute the knowledge and work

Capabilities gained through years of work experience. Gain opportunities for additional training and career advancements to make myself more competitive and worth for a long years of commitment to the company.

MAJOR QUALIFICATIONS

Ø  Capable of dealing with customers and clienteles in a cheerful and pleasant manner.

Ø  Accustomed to confidentiality in handling business matters.

Ø  Can compose correspondence.

Ø  Computer Literate.

Ø  Literate in operating various office machines (typewriter, fax machine, photocopying machine etc.)

Ø  Knows how to drive heavy equipment such as trailer truck, fork lift and high-loaders

JOB OBJECTIVES

Ø  Materials Coordinator

Ø  Materials Officer

Ø  Operations Specialist

Ø  Operations Support

Ø  Fleet Division

Ø  Administration Support

EMPLOYMENT HISTORY

December 2011- Sept 2016                           Operations Analyst/ Import/export

National Air Cargo Middle East FZE

Duties and Responsibilities

Ø  Tracking each and every shipment Prograde, Retro and transit shipments through DXB, DOH, KWI, BAH and AFG regions.

Ø  Pre alerting bases and line haul team for each shipment.

Ø  Create and/or communicate advance notices to customers on shipment movement.

Ø  Inform customer in regards to flight arrival and follow up for POD for DTC shipments.

Ø  Coordination with agents and airlines for a smooth transit of shipments.

Ø  Coordination with NAC base teams on flight timings and shipment delivery.

Ø  Preparing and updating CAT A shipment report.

Ø  Daily updates based on CAPCON plan.

Ø  Daily updates in cases where shipment is under line haul movement.

Ø  Check for any failures and update codes for shipments crossing RDD.

Ø  Completing routes (Pickup, Airline, Transfer, Delivery, Other& Ocean) in system.

Ø  Update and close shipment upon delivery.

Ø  Preparing daily late shipment report, updating valid delay reasons and forwarding to senior management.

Ø  Updating CBF and line haul tracker daily.

Ø  Coordinating with airlines for transfer of shipment to different dnata ware houses.

Ø  Weekly conference call with FRA and BUF regions.

Ø  Coordinating with airlines / dnata for re-icing of medical shipments.

Ø  FMS and timeline updates.

Ø  Updating and coordination of FF shipments.

Ø  Monitor transit shipment to ensure they meet their planned routes.

Ø  Track and maintain visibility of critical shipment (AOG, Sensitive Cargo) and report to senior management briefs.

Ø  Handling customer tracking queries for BUF region on their weekends.

Outbound Shipment Process

Quote request Airfreight / Sea Freight

Clearance & Delivery Charges

Shipment Awarded

Ø  Coordinate with the shipper for the final shipment details

Ø  FMS – HAWB Creation

Ø  Airlines or Sea Line Booking request

Ø  Pickup Request

Ø  Documents Preparation – IDG, DGD, labeling

Ø  Dubai Trade (Govt. System) – BOE preparation

Ø  Calogi system – MAWB Creation based on the airlines

Ø  Shipment Handover to GHA (Ground Handling Agent)

Ø  Customs clearance @ GHA Terminal – Acceptance, Payment, Custom Inspection, Screening

Ø  Notify and follow up with Carrier

Ø  FMS Update with the complete details (Charges & Flight schedule)

Ø  Send the pre alert

Multimodal

Request for quote (RFQ)

Retrograde/outbound

Ø  FMS – Create Pickup Route

Ø  Apply MOD

Ø  Once MOD received go for DPS approval

Ø  Airlines or Sea Line Booking request

Ø  Dubai Trade (Govt. System) – BOE preparation

Ø  Customs clearance @ GHA Terminal – Acceptance, Payment, Custom Inspection, Screening

Ø  Transport Request (Escort (Govt.) & Local transporter)

Ø  Customs Clearance & DPW – Payment

Ø  Notify and follow up with Carrier

Ø  FMS Update with the complete details (Charges & Flight schedule)

Prograde/Inbound

Ø  FMS – Create Pickup Route

Ø  Apply MOD

Ø  Once MOD received go for DPS approval & Screening Waiver request with Police

Ø  DO collection from Sea carrier before 24 hours

Ø  Dubai Trade – DPW Payment with haulier Nomination

Ø  Customs documentation @ DPW

Ø  @ Port – Customs Inspection, CID approval, Escort Request

Ø  Calogi system – MAWB Creation based on the airlines

Ø  Customs clearance @ GHA Terminal – Acceptance, Payment, Custom Inspection, Screening

Ø  Notify and follow up with Carrier

Ø  FMS Update with the complete details (Charges & Flight schedule)

Ø  Calogi system – MAWB Creation based on the airlines

Ø  Shipment Handover to GHA (Ground Handling Agent)

Ø  Customs clearance @ GHA Terminal – Acceptance, Payment, Custom Inspection, Screening

Ø  Notify and follow up with Carrier

Ø  FMS Update with the complete details (Charges & Flight schedule)

Ø  Send the pre alert

Inbound Shipment Process

Pre Alert: BUF – Morning and FRA – Evening

Ø  Check pre-alert notification from BUF and FRA & send to respective destination.

Ø  Before sending pre-alert, please screen all the documents & check if all documents are correct as per agent instructions.

Ø  If any discrepancy immediately need to notify BUF/FRA team.

Ø  Update the delivery cost as per publish quote provide by agents.

Ø  Afghanistan shipment via DXB, mandatory need to apply MOD.

Ø  If AF shipment coming on EK via DXB, need to send MAWB & invoice copy to EK to obtain SSD approval.
Transit Shipment to Afghanistan:-

Ø  Need to issue DO through Calogi.

Ø  Execute customs declaration through Dubai Trade

Ø  Execute out-going MAWB.

Ø  Once all documents are ready need to hand over to clearance staff to complete customs & payment process in DNATA.

Ø  Once all process completed, update Capcon DWC ops for further planning.

Ø  Also need to secure all DWC handling cost in FMS.
Import Shipments Follow up on Daily Basis:-

Ø  Check late shipment report on daily basis.

Ø  Follow up closely with respective agents for clearance & delivery.

Ø  Update FMS with actual status on daily bases.

Ø  Any delay from consignee on exemption letter, immediately need to notify origin team.
Line haul Cost:-

Ø  Based on CBM report from Afghanistan need to update line haul charges on regular basis.

February 2008 – November 2011Logistics – Operations Support

National Air Cargo Middle East FZE

Duties and Responsibilities

·         Load/offload cargos on the aircraft

·         Delivery/pick up of cargos

·         Complete inventory of inbound and outbound shipments

·         Dealing with prospective customers

·         Requesting of quotes and forwarding it to the customers for approval

·         Doing the reports/ updating of status of every cargo in possession

·         Encoding/keeping the hard copies of inbound/outbound shipments

·         Coordinate delivery of cargo off base

·         Liaise with client and after sales requirement and queries

·         In-charge of communications

·         Corresponds with the main office

·         Coordinate with the main office on inventory and administrative concerns

·         Drives high loader/forklift/straight truck/vans/trailer truck

November 2006 –January 2008                Logistics and Administrative

Support (Courier)

Federal Express, Al Asad Iraq

Duties and responsibilities

·         Attend to customers, military and civilian sending packages

·         Scans the arrival and deliveries of shipments for inbound and outbound shipments.

·         Preparing the daily report and uploading it on the FEDEX website for customers easy access on checking

·         Loading/loading of shipments on the aircraft

·         Coordinate Deliveries/pick-up of shipments

·         Answering queries

·         Generating HAWB’s for outgoing shipments to different destinations using the FEDEX FSM system

·         Driving of forklift/van and straight truck

January 2003- August 2006            Administration Assistant

Emmaus/BSC Professional & Printing Svcs.

Pasong Tamo, Makati City (dissolved)

Duties and responsibilities

·         Answer telephones and transfer to appropriate staff member.

·          Meet and greet clients and visitors.

·          Create and modify documents using Microsoft Office.

·          Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.

·          Maintain hard copy and electronic filing system.

·          Sign for and distribute UPS/Fed Ex/Airborne packages.

·          Research, price, and purchase office furniture and supplies.

·          Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.

·          Setup and coordinate meetings and conferences.

·          Maintain and distribute staff weekly schedules.

·          Collect and maintain PC inventory.

·          Support staff in assigned project based work.

·          Other duties as assigned.

·          Provide office orientation for new employees.

·          Setup accommodation and entertainment arrangements for company visitors.

EDUCATIONAL ATTAINMENT

Ø  Bachelor of Commercial Science, Major in Banking & Finance, 1991

Jose Rizal University, Shaw Boulevard, Mandaluyong City

Ø  Computer Programming, System Technology Institute, 1995

SEMINARS ATTENDED

Ø  Personality Development and Oral Communicators Workshop

Ø  Seminar on Housekeeping (Large Hotels)

CERTIFICATES RECEIVED

Ø  Certificate of Appreciation  from ATOC ELRS

Ø  Certificate of Appreciation from Combat Support Hospital (CSH)

REFERENCES

Steven Maust                        (American)        [email protected]

Mahesh Harikumar               (Indian)             [email protected]

Leon Bell   –                           (American)       [email protected]/[email protected]

PERSONAL INFORMATION

Age                              :           44 years old

Height                          :           5’7

Weight                         :           140 lbs.

Date of Birth                 :           June 04, 1970

Status                          :           Married with 2 children

Name of Spouse           :          Mary Peewee C. Arroyo

Mother                        :            Beatriz B. Arroyo (Deceased)

Retired School Teacher

Father                          :           Jesus B. Arroyo, Sr. (Ret. MAJ. Mand.City)

Passport No.                :           EB- 77238374

Driver’s Lic.                  :           No1-89-092643

Restrictions                  :           1-2 and 3