Rea Natividad Senior service assistant

Lotus NotesMicrosoft Office

Cmpd 2 Blk 11 Lot 7 Sitio Cabatuhan Gen’TDe Leon Valenzuela City


[email protected]



Professional Summary


Service-oriented Service assistant with 8 year background in Banking. Core competencies including Operation and marketing as well as excellent communication and time management skills.Handles tasks with accuracy and efficiency with highest standards of professional and ethical conduct committed to financial privacy.






• Customer and Personal Service​
• Operation Monitoring
• Computer Literate
• Good Communication
• Accounting
• Clerical



BRANCH CONTROL ASSISTANT​​​​​​June 2018 to Current

Bank of Commerce (Main Office Branch)

• Checking all transactions of the Branch. Media against Validation.
• GL monitoring
• New accounts Monitoring
• Reporting everyday of the deviation.
• Monthly reporting of IE Tax Exempted


SENIOR SERVICE ASSISTANT​​​​​​​June 2014 to June 2018

Bank of Commerce (Main Office Branch)

• Performed both Tellering and New Accounts job description at all times
• Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
• Handled cash vault, control safekeeping of the branch, accountable forms and other documents. Supervised and reviewed cash transactions
• Performed foreign currency transactions
• Executed wire transfers of funds.
• Interviewed and Informed customers of procedures for applying for services such as ATM cards, deposit of checks, certificates of deposit and renting safe-deposit boxes
• Assist customers by providing information, explaining available services and resolving their complaints.
• Compile and maintain non-monetary reports and records.
• Established tables of accounts and assign GL entries to proper accounts every day. Balancing GL entries reports at the end of the day.


CUSTOMER SERVICE ASSISTANT​​​​​​Sept 2010 to June 2018

Bank of Commerce (Main Office Branch)

• Promote company products, services, and savings plans when appropriate.
For New Accounts position:

• Accounts opening (Savings Acct. Checking Acct. and Time Deposit) both Individual and Corporate Accounts.
• Maintained confidentiality of customers’ transactions.
• Creating of ATM Cards
• Issuance of Manager checks, Demand drafts, Checkbook and Bank certificate
• Performs all Telegraphic Transfers
For Tellering position

• Dealing and Servicing Clients and Greets all clients.
• Received Cash, Check deposits, Bills payments, and foreign currency exchange
• Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
• Examine withdrawals/checks for endorsements and to verify other information such as dates, bank names,signature, written amount, identification of the persons receiving payments and the legality of the documents.
• Sort and file all documents at the end of the day.

ASSISTANT SECRETARY​​​​​​​May 2010 to Sept 2010

Rizal Commercial Banking Corporation (RCBC Plaza)

• Ensures the efficient and effective management of the Chairman’s appointments and schedule.
• Manages the flow of correspondence received by the Office of the Chairman.
• Performs exceptional reception work such as handling of telephone calls, receiving guests, officials of government agencies, etc.
• Works closely with Chairman regarding disposition and monitoring of documents.
• Files all documents and records of the office of the Chairman accordingly.
• Encodes communications and other documents as assigned.
• Performs other tasks as may be assigned by the Chairman


Bachelor of Science Major in Management Accounting

University of Caloocan City (2006-2010)



On-The-Job Training


RCBC Kalookan Branch (2010)

• Filing/Sorting of documents.
• Answering phone calls





Personal Background


Birthday:​October 08, 1990​​​​Place of Birth:​​Valenzuela City

Age:​​27​​​​​​Civil Status:​​Single






This is to certify that the above mentioned information is true and correct.




Rea Jane O. Natividad