Education

APR 2013 HOSPITALITY &RESTAURANT MANAGEMENT at STI UNIVERSITY

Experience

2016-2019 FRONT OFFICE RECEPTIONIST at BYBLOS HOSPITALITY -CAPITOL HOTEL

• Provides information about the hotel and initialize the registration procedure for guests.
• Asks for preliminary information and identification along with assisting guests.
• Take room reservations, deal with inquiries, prepare complete bill and check in
and check out procedures.
• Handling payments through cash or credit cards, exchange foreign currencies
• Operates switchboards and take phone calls for information provision and forwarding
calls to appropriate departments or persons.

2014-2016 FRONT OFFICE RECEPTIONIST at HOTEL FRANCHESKO

• Greet hotel guests; answer any questions or concerns
• Provide an outstanding guest experience
• Maintain an orderly front desk
• Operate computer programs and multi-line phone systems
• Maintain guest records and book reservations
• Complete basic cashier responsibilities
• Contact necessary staff to solve problems when challenges arise, ensuring guest comfort

2008-2010 LOAN CONSULTANT at JP MORGAN CHASE &CO

• Handled loan inquiries
• Appraise loanable amount according to assets.
• Process and complete loan documents and requirements.
• Fraud analysis and background check.