Reinhard P. Ronquillo

Block 5, Lot 24, Remedios Heights, Cabantian,

Buhangin, Davao City, Philippines 8000

Mobile # 0998-9908863

Career Objective
Seeking a position to utilize my skills and abilities in the Computer industry that offers professional growth while being resourceful, innovative and flexible. Willing to work as a key player in a challenging and creative environment

Career Preference
Information Technology

Work Experience

– Worked at Nameframe Trading Services from April 2002 to May 2002 as an OJT (On The Job Training)

– Handled Pacific Oil Farmers, Inc. as a Computer Retainer from May 18, 2003 to December 2008

Job Responsibilities

– Computer Troubleshooting

– Networking Configurations and Troubleshooting

– Structured Cabling

– Hardware and Software Troubleshooting

–  Computer Repairs and Maintenance

– Handled Puentespina Orchids & Tropical Plants, Inc. as a Computer Retainer from July 2, 2005 to March 18, 2007

Job Responsibilities

– Computer Troubleshooting

– Networking Configurations and Troubleshooting

– Structured Cabling

– Hardware and Software Troubleshooting

– Computer Repairs and Maintenance

– Handled Nader & Ebrahim S/O Hassan (NEH) Philippines, Inc. as an IT Technical Support & Computer Retainer from July 16, 2007 to December 2008

Job Responsibilities

– Computer Troubleshooting

– Networking Configurations and Troubleshooting

– Structured Cabling

– Hardware & Software Troubleshooting

– Computer Repairs & Maintenance

Worked for Sutherland Global Services (Ambassador / Support Staff – AT&T U-Verse) from December 2008 to December 2009

Job Responsibilities

– Coaching

– Floor walking

– Assist agents with their calls & help troubleshoot issues that members are experiencing

– Make daily reports for each of the agents & for the Team (EOD Reports, TACR!FT Reports, CRR Reports, AHT, Reports, etc.)

– Callbacks & follow up agents TACR!FTABLE calls & cases

Worked for Convergys as a Support Professional – Microsoft Windows Support from February 2010 to April 2011

Job Responsibilities

– Take Frontline Calls (Windows XP, Vista & 7)

– Installation & Activation of Windows XP, Vista & 7

– Installation & Activation of Office 2010

– Resolve General issues for Windows XP, Vista & 7 operating systems

– Resolve Networking issues for Windows XP, Vista & 7 operating systems

Got promoted and worked as Help Desk Technician III, Network Services Engineer (Convergys Phils. Inc.) from May 2011 to June 2013

Job Responsibilities

– Provides phone-based resolution of routine technology problems using standard troubleshooting methodology

– Receives and resolves escalated problems.

– Responds to multi-channel client inquiries

– Ensures proper call coverage during peak traffic periods or short-staffing situations.

– Responsible for appropriately staging, dispatching, and escalating problem related issues to technical specialists, contractors, application owners and/or clients.

– Accurately document problem descriptions and resolutions in the problem management system.

– Alert client community to major service interruptions and provide timely notification and status updates, as information becomes available.

– Ensures system integrity, confidentially and security through vigilant execution of client identification procedures.

– Identifies and communicates continuous Improvement opportunities to Help Desk Management.

Was promoted and worked as Help Desk Technician IV, Network Services Engineer (Convergys Phils. Inc.) from June 2013 to November 2016

Job Responsibilities

– Coordinate as smart hands with different portfolio and engineering workgroups

– Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

– Perform hardware and software upgrades to peripheral equipment

– Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients

– Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

– Perform site maintenance and safety checks of assigned equipment

– Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering

– Performs backup for the onsite servers

Was promoted and currently working as Supervisor, IT Operations (Convergys Phils. Inc. – a Concentrix Company) November 2016 to present

Job Responsibilities

– Regularly meets with site business management to ensure effectiveness of support and provide technical updates as required

– Supports advanced computer hardware, operating system, and software applications

– Troubleshoots and resolves complex multi-user computer systems and LAN, WAN and voice connectivity problems, including user access and component configuration

– Coordinates as smart hands with different technology workgroups and attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients and ensures that appropriate responses for escalations are executed

– Prepares, maintains and submits reports and applicable records of computer hardware and software inventory by site and system

– Ensures all site maintenance checklists are completed and meet information security compliance

– Ensures that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering and performs the checks if needed

– Supervises the switch room environment, ensuring all backups for on-site servers and related technology are completed according to policy

Education

Degree           : Bachelor of Science in Computer Engineering

School            : University of the Immaculate Conception

Date               : March 2003

High School : Assumption College of Davao

Date               : March 1998

Elem. School : Assumption College of Davao

Date               : March 1994

Special Skills
– Basic Programming

– Turbo C++ and C Language

– Basic Programs in Visual Basic

– Assembly Language

– Basic Graphics Layout and Editing

– PBX Programming

– Batch File Scripting

Technical Areas of Computers

– Installation of Operating Systems and Application

– Software (Windows, MAC)

– Assembling Computers

– Networking Configurations and Structured Cabling

– Computer Troubleshooting

– Computer Repairs and Maintenance

– Router Configuration for Internet & Network Use

– Active Directory

– Nortel & Avaya PBX System Maintenance

– TL 2000 Backup Maintenance (CA Brighstor)

– System Center Configuration Manager 2007/2012

– WSUS, Inventory, Query, Report Generation, Package Advertisement and Monitoring

– AVAYA & Nortel Configuration and Implementation

– Server Maintenance (DC, FS, DHCP)

Hobbies

– Surfing the Internet

– Watching Movies & Anime’s

– Network Games

– Mobile Apps

Personal Profile
Name                         : Reinhard P. Ronquillo

Age                             : 38 years old

Height                        : 5’5” tall

Weight                       : 180 lbs.

Civil Status               : Married

Birth Date                 : March 9, 1981

Father’s Name          : Ronald C. Ronquillo

Mother’s Name        : Viola Myrna P. Ronquillo

Address                     : Block 5, Lot 24, Remedios Heights,  Cabantian, Buhangin, Davao City

Mobile No.               : 0998-9908863

References

Adriano Basanta

Manager, IT Operations

Convergys Phils. Inc. – a Concentrix Company

12th Flr., i2 Bldg., Cebu IT Park, Lahug, Cebu City

+639173202036

Yves Cañete

Manager, IT Operations

Convergys Phils. Inc. – a Concentrix Company

12th Flr., i2 Bldg., Cebu IT Park, Lahug, Cebu City

+639177055372