Experience
18 years of total experience
Jan 2016 – Oct 2017
(1 year 10 months)
Online English Tutor
Weblio Philippines Inc. | Japan
Industry
Education
Specialization
Education
Role
Professor
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 15,000
– Provides online Tutorial services for Japanese nationals (the ‘Client/s’) for improvement of their English communication skills.
– Teach students with no particular age.
– Worked with no particular time
Dec 2015 – Sep 2017
(1 year 10 months)
Online English Teacher
51Talk | China
Industry
Education
Specialization
Education
Role
Professor
Position Level
1-4 Years Experienced Employee
– Provides Chinese nationals students learning in the English language.
Nov 2013 – Apr 2014
(6 months)
Customer Service Executive
Sutherland Global Services Inc.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Technical & Helpdesk Support
Role
IT Support/Helpdesk
Position Level
Fresh Grad / < 1 Year Experienced Employee
Monthly Salary
PHP 21,000
– Taking responsibility to manage the customer experience from the time a customer orders our services until we install the service.
– Requiring manual assistance to get them back into the system flow to ensure the customer’s order is delivered as promised.
– Attending urgent assistance to dispatch.
– Providing last resolution to the field technicians.
– Engaged thru chat, over the phone and email transactions.
– Doing back office jobs
– Communicating with different line of support of the company for advanced resolutions.
– Handling Paypal North America Account
– Doing customer service roles pertaining to send and receive money transactions
– Answers general info on how Paypal works
– Resolving customer password issues
– Updating bank account and or credit card information of customer as means of funding source
– Giving out necessary time frame for every transaction regarding refund or money transfers
– Assisting customers who want to take advantage of Paypal products as another funding source
– Filing dispute of customers regarding unsuccessful transaction from merchants
– Helping merchants on how to process money transferring using Paypal
– Providing notes for security after been exposed to whole bank account and credit card info
– Assuring customers for refund process
– Maintaining Net Promoter Score and Average handling Time in a passing rate
Apr 2012 – Oct 2012
(7 months)
Customer Service Associate 2
Convergys Philippines Services Corporation
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service – General
Position Level
Non-Executive
Monthly Salary
PHP 17,250
– Performing good CSAT as part of account metrics.
– Serving as a customer support for satellite TV, doing sales, billing, customer service and technical support.
– Handled DIRECTV satellite cable.
– DE-escalating supervisory calls as long as customer still cooperates upon explanations.
– Accepting payments over the phone using debit/credit card, or bank draft.
– Informing customer upon paying on time giving their bill due date.
– Extending customers due date upon promise to pay of customers.
– Promoting new and advanced products of company for customers needs.
– Providing good customer satisfaction skills upon every calls handled.
– Verifying customers accounts before giving out info, should be the acct. holder or the acct. user.
– Giving out company target and maintaining company goals for average handling time, callbacks, CSAT, sales, and transferred calls.
Mar 2005 – Jul 2006
(1 year 5 months)
Universal Agent (Sales, TS, CS)
West Contact Services
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Customer Service – General
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 15,000
– Act as acting team leader for Supervisors Absence
– Handled Earthlink Dial-up/DSL internet account based in USA.
– Performed as a Universal Agent doing technical support, billing, customer service, up selling Value added Products and sales.
– Assisting FAQ of customers regarding accounts.
– Handling irate or aggravated customers.
– Resolving issues of billing and collections
– Promoted from customer service representative to technical support including sales.
– Troubleshooting/doing technical issues of dial-up and email connections.
– Setting up dial-up connections and adding up email accounts.
– Changing personal info of customers and adding up new customers.
– Receiving payments thru bankdraft, credit cards or debit cards.
– Documenting or noting every call.
– Assisting new agents FAQ.
– Resolving duplicate accounts of customers.
– Verifying customers accounts for protection/security of account.
– Maintaining good customer satisfaction.
Jan 2003 – Jan 2005
(2 years 1 month)
Marketing Assistant
MCC PeopleCare Training Center Inc.
Industry
Education
Specialization
Clerical/Administrative Support
Role
Administrative Executive
Position Level
1-4 Years Experienced Employee
– Sending and discussing company profiles and other necessary documents to different employment agencies.
– Personal assistant to the corporate secretary and training director.
– Person in-charge of telephone operations such as inquiries, client calls and follow-up.
– Assisting new students/trainees in application form filing.
– Doing assignments of forwarding Visa application to the Canadian Embassy.
– Sending fax proposals regarding company forms.
– Doing schedules of seminars and orientation programs.
– Attending job fairs, exhibits and marketing orientations.
Dec 2000 – Jan 2003
(2 years 2 months)
Housekeeping Cleaner
MCC PeopleCare Training Center Inc.
Industry
Education
Specialization
General Work (Housekeeper, Driver, Dispatch, Messenger, etc)
Role
Housekeeper
Position Level
1-4 Years Experienced Employee
– Clean rooms, hallways, lobbies, lounges, corridors, stairways, locker
rooms and other work areas so that health standards are met.
– Clean rugs, carpets, upholstered furniture, and/or draperies, using
vacuum, cleaners and/or shampooers.
– Empty wastebaskets, empty and clean ashtrays, and transport other
trash and waste to disposal areas.
– Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or
powered scrubbing and waxing machines.
– Dust and polish furniture and equipment.
– Keep storage areas and c arts well-stocked, clean, and tidy.
– Polish silver accessories, and metalwork such as fixtures and fittings.
– Replace light bulbs.
– Replenish supplies such as drinking glasses, linens, writing supplies,
and bathroom items.
– Sort clothing and other articles, load washing machines, and iron
and fold dried items.
– Sort, count, and mark clean linens, and store them in linen closets.
– Wash windows, walls, ceilings, and woodwork, waxing and polishing
as necessary.
– Request repair services and wait for repair workers to arrive.
– Disinfect equipment and supplies, using germicides or steam-
operated sterilizers.
– Hang draperies, and dust window blinds.
– Move and arrange furniture, and turn mattresses.
– Observe precautions required to protect office and school properties
and report damage, theft and found articles to supervisors.
– Prepare rooms for meetings, and arrange decorations, media
equipment, and furniture for social or business functions.
– Wash dishes and clean kitchens, cooking utensils, and silverware.
– Answer telephones.
– Carry linens, towels, toilet items, and cleaning supplies, using
wheeled carts.
– Purchase or order groceries and household supplies to keep kitchens
and office/school stocked, and record expenditures.
– Run errands such as taking laundry to the cleaners and buying
groceries.
Education
2000
San Sebastian College
Bachelor’s/College Degree in Commerce | Philippines
Major
Management
Grade
Incomplete
Skills
Advanced
Computer Related Skills, Driving Skills, Communication Skills, Interpersonal Skills, Customer Satisfaction Skills
Languages
Proficiency level: 0 – Poor, 10 – Excellent
Language
Spoken Written
English
8 8
Additional Info
Preferred Work Location
North America, Anywhere in Malaysia, Anywhere in Philippines
Other Information
I am applying for the post of a Customer Service Representative for I believe that I have the criteria that you are searching. I am effective and efficient with work professions and proper attitude. I have experiences in communicating and knowing what customer needs and wants. My work deals in communicating with customers abroad and very much eager to learn other terms of resolving, fixing, modifying and guiding clients/customer.I am highly approachable, knowledgeable and experienced in handling uneasy, irate or unruly customers. I am uncontrolled to share my knowledge, camaraderie, integrity and professionalism to provide best customer satisfaction.
About Me
Gender
Male
Age
36 years
Telephone Number
(+63) 043-7409106
Address
014 Gen. Luna Street, 4209, Lemery, Batangas, Calabarzon & Mimaropa, Philippines
Nationality
Philippines