RENATO SUNIO ZABALA

Sitio Boundary Brgy. San Jose
Koronadal City
Philippines (9506)

Mobile Number(s): +639284597150/+639208195295

E-mail Address: [email protected]

E-mail Address: [email protected]

OBJECTIVE:

To obtain an IT position that utilizes my skills and experience as I.T. Support Technician while having responsibility to all aspect of IT including

hardware and software.

PROFESSIONAL SUMMARY:

A Computer Technician/Technical Support for almost nine (12) years and presently working as Senior Help Desk Operator in a Military hospital in the Kingdom of Saudi Arabia Eastern Province Region. Main Responsible for first level problem determination, problem/incident recording, problem resolution and problem escalation for Help Desk support services. Services include networks, client/server systems, mainframe systems, PC desktops, desktop application software, online education software, Radiology PACS, RIS, Cardiac PACS, LIS System, peripheral devices and others.  It provides first-level contact and problem resolution for all users with hardware, software and applications problems.   I have experienced in the areas of LAN and WAN, training and support, telephony, e-mail and security, exchange server operations, PC troubleshooting, sales and marketing of hardware and software.

EXPERIENCE:

Senior Help Desk Operator

King Fahd Military Medical Complex

Dhahran, Kingdom of Saudi Arabia

April 06 2010 to July 25 2017

Helpdesk Operator

King Fahd Military Medical Complex

Dhahran, Kingdom of Saudi Arabia

26 July 2007 to April 06 2010

Computer Technician

AFR Resources and Manpower Development Corporation

2230 Singalong Street, Malate, Manila

16 January 2007 to 25 July 2007
Computer Sales Technician

Proton Microsystems, Inc. (OCTAGON)

PIM Building, Gensan Drive, Koronadal City 10 October 2005 to 18 November 2006
Computer Technician

Crized Computer Center

Gensan Drive, Cor. Arellano St., Kor. City 13 June 2004 To 01 October 2005
Asst. Lab. Facilitator/Lab. Technician

System Technology Institute (STI)

2nd Floor, Sienna Building, Koronadal City

2002 April to 2003 April

On – the – Job Training (OJT)

DIAGNOSTIC Computer Center

General Santos City

2001 June to 2002 March
 

ACCOMPLISHMENT:

Certified Computer Repair Network

Identification of computer hardware and usages of DOS commands.

Testing and familiarity with different electronic components.

Troubleshooting of hardware.

Exposure on different software installation and repair.

Knowledge in Computer Assembly.

LAN configuration and network design using different types of topology.

Diagnosis of Computer Hardware & Software Problem.

Job related experience.

AWARDS RECEIVED:

Employment Loyalty Award

STI – College RD Building

Pioneer Avenue, General Santos City

2000 May

EXTRA-CURRICULAR ACTIVITIES:

Chairman

Marist Technical Training Programme

Marist Avenue, General Santos City

EVENTS PARTICIPATED:

Korean Martial Arts

Tang Soo Do Moo Duk Kwan

Player/Member

General Santos City Chapter

From 1998 up to Pressent

1st Saudi International Respiratory Care Conference

King Fahd Military Medical Complex and Prince

Sultan Military College of Health Sciences, Dhahran, K.S.A

Technical Support

From February 19 to 21 2008

WIWAG Management Training

Don Felemon Rodriguez Training Center

Tagaytay City

1 – 5 July 2002

Poll Chief

STI.ABS-CBN./REACT Halalan 2001

North Elementary School, Koronadal City

2001 May

EMPLOYMENT HISTORY:

Senior Help Desk Operator

King Fahd Military Medical Complex

Dhahran, Kingdom of Saudi Arabia

April 06 2010 to July 25 2017

Supervises and coordinates daily activities of technical support staffs engaged in assisting computer users with hardware and software questions and problems, fielding telephone calls and e-mail messages from users seeking guidance on technical problems, diagnosing nature of problems, and assisting users through problem solving steps.

Responsible for diagnosing, troubleshooting and resolving information systems problems to minimize down time of applications and personnel with a high degree of customer service and technical expertise.

Oversee desktop support problems and resolutions to determine trouble trends or problem support areas and to ensure support procedures are being followed.

Developing, implementing and managing operational standards and escalation procedures to ensure service levels are maintained at a consistent level.

Tests software and hardware to evaluate ease of use and whether product will aid users in performing work.

Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem.

Communicate or calls software and hardware vendors to request service regarding defective products to resolve equipment failures/problems.

Assisting the Director in supervising, managing and monitoring work performance of staff members, including evaluating work plans, policy and procedures and broad organizational goals. Design, acquisition and delivery of  IT training and training materials for end-users.

Document, track and monitor problems, enter calls into tracking system and perform remote troubleshooting to ensure resolution in a timely manner with the least impact on hospital’s operations.  Ensure the user is notified when the problem has been resolved.

Updating the work orders in the Track-It Module and maintain accurate records of desktops, laptops, printers and other accessories.

Prepare operational reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.

Prepares documents and research to justify usage of specified language for the department and its budget allocation.

Ensure appropriate security and licensing standards are being maintained.

Performs other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Support for In-House Hospital System for the printer configurations and other problems that encountered by End users.

Installations and Configurations of Radiology PACS,RIS, Cardiac PACS and other applications that provided by outside vendors.

Installations and configuration of Laboratory LIS System that use by Laboratory Department.

Avaya Telecommunication’s system VOIP telephone basic installation and support.

Network cable and network port installation in the new areas as per hospital requirements.

Help Desk Operator

King Fahd Military Medical Complex

Dhahran, Kingdom of Saudi Arabia

26 July 2007 to April 06 2010

Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service.

Prepares and configures computer equipment according to establish and acceptable standards for operation by users.

Configuration of Intranet Email Using Microsoft Outlook 2003 Exchange Server.

Configuration of Hospital Information system (HIS) and other System in the Hospital.

Operates all computer and auxiliary equipment.

Installation of Remote Administrator (RADMIN) to help user problem remotely.

Observes and monitors operator or computer problems and takes/recommends corrective action.

Troubleshoots problems arising from equipment and systems errors. Diagnoses and correct malfunctions.

Organizes and schedules work orders in the Track-It Help Desk Module.

Completes all job logs and report logs to ensure all production executions are successfully processed at the same time update           the work order in the Track-It Help Desk Module.

Maintains current knowledge of departmental operating procedures and standards.

Safeguard security of equipment and data files.

Keeps records of hardware down time.

Establishes priorities for computer services needs.

Proactively monitor service level performance of hardware and software.

Monitors work orders development and escalates any outstanding work to Computer Services Specialists.

Liaises with online systems users as required and provides assistance in the resolution of any reported problems.

Communicate orally with customers, clients or users face-to-face, one-on-one settings, or using a telephone.

May work with hardware vendors to resolve equipment failures/problems.

Assist users with their presentations, may perform scanning and CD copying jobs.

Performs other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Installation and configuration of ADSL router and modem for internet connection.

Configuration and installation of Oracle 10g for Nexus System used in the hospital.

Zebra Printer installation used for printing Laboratory test results.

Medfolio (HIS) installation and configuration using Oracle 10g.

Computer Technician

AFR Resources and Manpower Development Corporation

2230 Singalong Street, Malate, Manila

16 January 2007 to 25 July 2007

Performs set up of stand alone computer, support, maintenance and troubleshooting of hardware PC’s, software, terminals            and peripherals.

Installation of Local Area Network (LAN) and maintenance.

Troubleshoot hardware and software problems and makes repair.

Installs new software and hardware in the working PC’s.

First line support for hardware, software and network problem.

Setup new Telephone line if needed using telephone Exchange.

Maintains good rapport with the applicants and staff individually and in general.

Performs other tasks and duties assigned.

Computer Sales Technician

Proton Microsystems, Inc. (OCTAGON)

PIM Building, Gensan Drive, Koronadal City

10 October 2005 to 18 November 2006

Performs set up of stand alone computer, support, maintenance and troubleshooting of hardware PC’s, software, terminals and peripherals.

Schedules and performs maintenance on computer units to the customers.

Installs new software and hardware in the working PC’s.

First line support for hardware, software and network problem.

Troubleshoot hardware and software problems and makes repair.

Maintains good rapport with the customers and staff individually and in general.

Communicates with hardware/software vendors to resolve problems.

Delivers equipment to other branches as needed.

Configuration of PcAnywhere using dial-up connection.

Installation of POS system use for online pricing.

Computer Technician

CRIZED Computer Center

Gensan Drive, Cor. Arellano St., Kor. City

13 June 2004 to 01 October 2005

Performs set up of stand alone computer, support, maintenance and troubleshooting of hardware PC’s, software, terminals            and peripherals.

Assists with setting up and inventorying computer equipment.

Schedules and performs maintenance on computer units to the customers.

Installs new software and hardware in the working PC’s.

First line support for hardware, software and network problem.

Troubleshoot hardware and software problems and makes repair.

Maintains good rapport with the customers and staff individually and in general.

Communicates with hardware/software vendors to resolve problems.

Delivers equipment to other branches as needed.

Assistant Laboratory Facilitator/Laboratory Technician

System Technology Institute (STI)

2nd Floor, Sienna Building, Koronadal City

2002 April to 2003 April

Performs basic set up, support, maintenance and troubleshooting of stand-alone and networked PC’s, software, terminals and peripherals.

Schedules and performs maintenance on computer equipment.

Installs new software and hardware in the working PC’s.

First line support for hardware, software and network problem.

Troubleshoot hardware and software problems and makes repair.

Assists staff in setting up computer equipment for demonstration.

Facilitates computer laboratory sessions of the students.

Assists the Instructor to handle all the Special courses of the TC’s like Microsoft Office 2000 Application, Microsoft Visual Basic Programming and Internet Application.

Maintains good rapport with the faculty and staff individually and in general.

Cleaning and maintenance of air-conditioning units of school.

On – the – Job Training (OJT)

DIAGNOSTIC Computer Center

General Santos City

2001 June to 2002 March

Performs set up of stand-alone computer, support, maintenance and troubleshooting of hardware PC’s, software, terminals          and peripherals.

Schedules and performs maintenance on computer equipment.

Installs new software and hardware in the working PC’s.

First line support for hardware, software and network problem.

Troubleshoot hardware and software problems and makes repair.

Communicates with hardware/software vendors to resolve problems.

Assists for the deliveries of equipment to the client as needed.

Assists the Technical Trainer.

Facilitates computer operation during office hour.

Clean the shop before starting to work.

BASIC PROGRAMMING LANGUAGES:

FoxPro 6.0, Visual Basic 6.0, C++ and MSQL.

OPERATING SYSTEMS:

MS-DOS, Novell Netware, Windows Active Directory,Windows 95, 98, 98SE, ME, 2000, 2000-2003 Server, NT 4.0, XP, 2003, Vista, and Windows 7, Windows 8,8.1, Windows 10, Linux (Linspire, Xandrose, Redhat, Mandrake, Ubunto, Suse.

OFFICE APPLICATIONS:

Oracle 10g, Open Office, MS, Office 97,2000,XP,2003,2007, 2010, CorelDraw 11, Visio2003 and 2010, Nero Express, Adobe Photoshop, Acrobat reader 7.0, Adobe PageMaker. VMware 6.5, RAdmin, PC Anywhere, Track-It Tracking System, Point of Sale System (POS).

HARDWARE EXPERIENCE:

PC Troubleshooting both desktop and laptop

Desktop and Laptop Knowledge: Clone, Dell, IBM, Compaq, HP, Acer, Mac, Packard Bell.

Printers and scanners: Epson, HP, Canon, Brother, Lexmark. OKI, Zebra Label Printer and Scanner.

EDUCATIONAL ATTAINMENT:

College:             Cebu International Distance Education College

No. 11 Wilson Cor. Pasteur St., Apas, Cebu City 6000

Tel. No: 63322344508

2009 – 2010

Course:            Bachelor of Science in Information Technology

17 units enrolled

Technical:       Notre Dame of Dadiangas College

Marist Avenue, General Santos City

2001 – 2002

Course:               Computer Technician

Secondary:   Ramon Magsaysay Memorial Colleges

Pioneer Avenue, General Santos City

2000 – 2001

Elementary:                         Balite Lagao Elementary School

Apitong Street, Balite Lagao, General Santos City

1994 – 1995

PERSONAL DETAILS:

Age                             :               40 years old

Date of Birth            :               16 December 1978

Place of Birth           :               Diffun, Quirino, Nueva Viscaya

Sex                             :               Male

Citizenship               :               Filipino

Civil Status              :               Married

Height                      :               5’5”

Weight                     :               125 lbs.

Religion                   :               Christian

Health                      :               Physically Fit

I hereby certify that above-stated statements are correct and true.