Renesh Glen Fernandes
Mobile No: +97152-2583396
Email: [email protected]
To excel in the field of Logistics & supply chain with a dynamic progressive organization by proving my worth in the best interest of such organization and to cope with the day to day requirements of the changing managerial environment by upgrading my professional knowledge in accordance with the internationally accepted standards.
Self-starter with ability to multi-task, work under pressure, completely adaptable, flexible about work place location & work hours in case of right opportunity, a team player.
Ø Bachelors of Commerce (Finance and costing) from Mangalore University in June 2010 Mangalore, India Ø 12th (P.U.C) (Commerce) from St. Mary’s PU College, in April 2007, Mangalore, India
Ø Secondary School Leaving Certificate(SSLC) from SVS School, Mangalore, India
Ø Ramp Handling Course From Emirates Aviation College in 2010, UAE
Ø Internal Audit Conducted as a part of the Project Work for Kamath Motors Manipal.
Ø Sales Survey of Bajaj pulsar differentiated with Hero Honda Splendors as a part of the Project work. ______________________________________________________________________________________
DMK MENA FZCO (Dueutsches Milchkontor) – DAFZA, Dubai as Logistics and Operations Coordinator from June 2016 to February 2018
Department: Supply Chain (African Markets and GCC)
Ø Day to day liaising with customers & Suppliers for orders, invoicing and general tasks processing within the function responsibility
Ø Coordinate for export/import process and documentation with counter office team in Germany & customers
Ø Incorporating selling prices in system, processing orders in SAP
Ø Management of Letter of Credits between customer and bank
Ø Follow up on payments from customers
Ø Coordinating for raising orders with Co packing business partners and customers
Ø Updating the order follow up tracker with all details related to orders
Ø Sending the updated delivery schedule to customer on daily basis
Ø Updating the report for inventory management and stocks movement for Co-packers.
Ø Arranging and coordinating with Inspection Company, if pre-inspection is required as per importing
Ø Coordinating with suppliers for timely delivery of orders.
Ø Raising claims with suppliers
Ø Processing debit/credit notes
Ø Co-ordinating with sales manager and suppliers for new customer creation
Ø Arranging product labels from supplier for customer’s review and confirmation, and making sure that
labels are in line with county requirements and arranging requested samples for customers with suppliers
Ø Working closely with freight forwarders to clear the sample shipments
Fonterra Brands Middle East LLC, Dubai, UAE as Customer Service Representative
From July 2012 – June (Department: Supply Chain ,Emerging Markets and Food services)
Ø Providing customer servicing for the Business segment of C.I.S countries, North African & East Mediterranean (NAEM) countries and Foodservice division (GCC). Manage activities of the Customer service which involves orders allocation based on stock availability, liaison with Suppliers for order placement, interacting with customers in response to provide solutions regarding product. Coordinate with supply chain team to meet the needs of customers and support area operation. Updating distributor’s Stocks & Sales report on weekly and monthly basis.
Ø Coordinating with Finance for price availability of sold items in the system for every quarter. Liaise with Finance for payment related matters of NAEM customers. Coordinate with Finance for reconciliation of payments of all customers in month end.
Ø Work closely with Finance, Marketing and Sales, Logistics and Transportation departments to help reduce order cycle times and improve Case fill rates while controlling the cost of serving customers.
Ø Coordinating with suppliers for timely delivery of orders.
Ø Liaising with Singapore and New Zealand for all new customer set ups in system and documentation set
ups in the system. And liaise with Singapore and New Zealand for changing set up of final
consignee/business partners in the system for old customers.
Ø Bridging relationship between Sales people, Suppliers & distributors.
Ø Arranging and coordinating with different inspection bodies (if required) before dispatches, as per
importing country regulations.
Ø Liaising with Quality assurance department on claims
Ø Investigating on the complaints raised by customer and providing them with resolution on the same.
Ø Preparing and reporting the total billing volume for current month and the future months for all the open
orders, on a weekly basis for the management reporting purpose and regional reporting purpose. And providing the reconciliation report for any changes made in the weekly.
Gulf Agency Company (GAC), JAFZA, Dubai, UAE as Logistic Administrator From November 2010-To July 05, 2012
Third party logistics operations of L’Oreal
Ø Ascertaining customer satisfaction by providing them excellent & quality service in terms of import/export clearances with no demurrage, transportation, and air & sea freight rates negotiation.
Ø Preparing the required documentation for the shipments and ensuring the smooth clearance in Import/export shipments
Ø Accountable for controlling and monitoring third party logistics operations of L’Oreal by coordinating with warehouse, transport, C & F and Shipping Lines.
Ø Coordinate racking, labeling & packing of goods which have been send by supplier on imports/exports.
Ø Posting GRN in the system after receiving the goods from supplier and has been checked in warehouse.
Ø Forwarding arrival notice to the Warehouse Managers regarding incoming goods and ensuring that all
goods received are entered in the system and properly documented.
Ø Preparing and sending daily schedules for inbound and outbound shipments.
Ø Developing first rate delivery schedule to provide timely deliveries to customers in local market.
Ø Dealing with freight forwarders to negotiate prices in inbound/outbound shipments.
Ø Participating actively in annual stock staking.
Ø Keeping the customers updated about the damages on inbound shipment for insurance claims.
Ø Provide value added services to customers and coordinate with senior management.
Ø Respond to customer enquiries and problems by providing information or directing requests to others who
can supply the necessary information or service.
Ø Resolve customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources. Serve as liaison between customer and various internal departments.
Ø Deal with multicultural customers; resolve their complaints-queries through effective communication and
fulfill their requirements in accordance with company standards and practices.
Ø Ensure that customer problems, complaints are handled professionally, effectively and resolved up to the
highest level of customer satisfaction.
Ø Taking part in the annual stock count to make sure the physical stocks are in line with system
Honors And Achievements
Ø Whole Project setup for product sourcing from Hochland, Germany Ø Been a part of the team to setup ERP system for the department Ø Represented college Football team
Ø University level runner up in Hockey
Ø Represented college in Chess at the university level __________________________________________________________________________________________
Ø Operating System – Windows XP/98/Vista/7/8/10
Ø Microsoft Office – Proficient
Ø Softwares known: Tally ERP 9, SAP, GACWARE, GACWARE UNITE, JDE Asia One and Customer connect for Fonterra,
Date of Birth Gender Nationality Languages Known Hobbies
UAE driving license
: 20 Feb 1990
: English, Hindi, Kannada, Konkani, Tulu
: Listening Music, Playing Cricket
: Visit visa (Valid till May 15, 2018)
: Light vehicle (Automatic)