PERSONAL DETAILS:
Age : 22
Date of Birth : July 3, 1996
Place of Birth : Lucena City, Quezon, Philippines
Height : 5’3”
Weight : 52 Kls.
Gender : Female
Nationality : Filipino
Religion : Roman Catholic
Civil Status : Single

OBJECTIVE:
To be professionally associated with an esteemed organization with an objective to utilized my education and work towards achieving the goals of organization.

SKILLS:
Ability to work under pressure & to organize work.
Ability to forecast & plan.
Ability to handle guest complain in proper way.
Fast learner.
Able to adapt to working environment.
Time Management.
Well oriented in Microsoft Office Applications.
Computer Skills
TECHNICAL PROFICIENCY

Computer literate – Microsoft Office (Word, Excel, Outlook and Power Point)
Navitaire Systems – Skyspeed and Skyport
AIMS – Airline Information Management System

EDUCATIONAL ATTAINMENT:
PRIMARY: East Central School
H-Mendoza St. Bgy. Model, Puerto Princesa City, Palawan, Philippines (2002 – 2008)
SECONDARY: Palawan National High School
H-Mendoza St. Bgy. Model, Puerto Princesa City, Palawan, Philippines (2009 – 2013)
TERTIARY: Palawan State University
Course: Bachelor of Science in Information Technology
Tiniguiban Heights, Puerto Princesa City, Palawan, Philippines
(2014 – 2018)
INTERNSHIP/ TRAININGS/SEMINARS/ CONFERENCES ATTENDED
Cebu Pacific Air
Puerto Princesa International Airport
Puerto Princesa City, Palawan, Philippines

On the Job Training, assisting inquiries and performing office work. Helping in assisting all departing passengers.
Safety Management System Level 1
E – Scope
Aviation Security Training – Initial
ASD Basic Indoctrination
Airport Standards and Procedures Initial Course
Domestic – Airport Ramp Handling and Safety
Dangerous Goods Awareness Course – Category 9 and 10
Documentation Initial Training
Navitaire System Training – SkySpeed and SkyPort
ASD Human Factors Principles
CEB CJW (Customer Journey Workshop)
Weather Observation Training

WORK EXPERIENCE:
GDKT Promo & Marketing Inc.
Promo Personnel
January 2014 – 2016
Robinsons Mall
Puero Princesa City, Palawan, Phlippines
JOB DESCRIPTION:
To sampling and push the product that we promote.

Cebu Pacific Air Inc. – 1Aviation (February 7, 2019 – Present)
Cebu Pacific Air Inc. – Topserve Service Solutions Inc.. (May 4, 2016 – February 6, 2019)

Customer Service Agent
Puerto Princesa Station

Does check-in counter, boarding gate, Cashiering, Load Controller Coordinator and Arrival activities, ensuring that the company policies will be carried out.
Attends to passenger needs and requirements based on company policies and procedures within the assigned area.
Ensure that company’s Mission and Vision are achieved through the attainment of approved Department objectives.
Handle flight disruption related issues (e.g. denied boarding due to overbooking, aircraft weight limitation, flight delays, cancellations, flight timing adjustments etc.) within authorized parameters and established standards. Escalate to station management, items beyond authority.

Ramp Agent
Puerto Princesa Station
Sees to it all baggage and cargo are transported safely to their respective areas to be delivered in accordance with Ramp Safety Guidelines and Airport regulations. Responsible for the condition of all ramp equipment assigned to him.
Ensure completeness of ramp equipment.
Deny cargo acceptance due to time constraint and/or space limitations.
Not allow ramp personnel with incomplete PPE for duty.

CHARACTER REFERENCE:

Mr. Marco E. Bolos
09988402015/09155066186
Station Head
1 Aviation Puerto Princesa Station

Mrs. Michelle O. Bio
09988407546/09175200330
Duty Manager
1 Aviation Puerto Princesa Station

Ms. Jacine C. Garing
09278547338
Duty Supervisor
1 Aviation Puerto Princesa Station

Ms. Maria Christy T. Dolino
09189474868
Duty Supervisor
1 Aviation Puerto Princesa Station