Rhaul Roman C. Austria

#101 Brgy. North San Jose Molo, Iloilo City

Philippines

Email address: [email protected]

Contact Number: +639173695116

Academic Attainment

UNIVERSITY STUDIES

University of San Agustin Iloilo City, Philippines

Bachelor of Science in Computer Engineering

TRAININGS

 Teaching English to Speakers of Other Languages (TESOL) – West Visayas State University, Iloilo City – Philippines

 Regional Training Center TESDA (Technical Education and Skills Development Authority). Computer Maintenance and Servicing, July-August 2002  RRLS-ICTA (Information and Communication Technology Academy, Inc.) Programming NC IV, May 11 – June 25, 2009.

PROFESSIONAL HIGHLIGHTS  16 years in Technical Support and Sales Staff  16 years’ experience using Microsoft Operating Systems and Application  Excel in troubleshooting of computer hardware, decision-making and office supervision  Experience in working with Windows 2K and XP, TCP/IP, and networking configuration  Experience in installing and troubleshooting Biometrics and CCTV  Competent in bookkeeping, inventory and filing  Customer Service Oriented  Ability to handle customer’s problem and meet deadlines effectively  Has English fluency both written and oral

WORK EXPERIENCE

51Talk for Kids November 21, 2015 – October 21, 2016 – Teaching English for K1-K12 Students and beginners – Focusing on grammar, vocabulary and reading – Focusing on Phonics – Focusing on songs and games – Focusing on storytelling and drama – Focusing on freetalk, speaking activities and building confidence
– Focusing on sentence structure – Teaching Classic English Junior (CEJ) and New Concept English for Kids – Creating a lesson memo with the necessary feedback about the topics discussed 51Talk for Adults November 21, 2015 – October 21, 2016 – Teaching Business English and building up their confidence in English usage – Teaching Travel English and Daily English – Teaching IELTS Speaking – Teaching Comprehensive English – Teaching Interview English for students and working people – Teaching English New Concept – Teaching Culture Topics and Idiom Conversation – Freetalk – Preparing and studying the teaching materials before the lesson starts – Helping students building a solid foundation in English learning – Creating a lesson memo with the necessary feedback about the topics discussed – Providing corrective feedback and ensured that the students have understood each lesson

CONCEPT COMPUTERS IT Supervisor September 2002 -Present Software

 Installing and Testing new Software  Ensuring the Anti-Virus Software is installed, properly configured, regularly updated and working properly on all PC and server stations  Maintaining servers, network hardware and updating website Hardware

 Maintaining wired and wireless networks, desktop, laptops and server computers  Installing biometrics, CCTv’s and its maintenance.  Setting up and maintaining back-up system for file servers and in office desktop computers  Receiving and setting up hardware  Providing technical support for hardware and software issues in the office  Liaising with external support agencies to resolve issues speedily  Diagnosing and troubleshooting hardware failures

Sales

 Attracting new business through activities such as cold-calling, networking and meeting with potential clients  Organizing sales visit  Clarifying customers’ and clients’ requirements and recommending the appropriate products  Negotiating contracts  Giving demonstrations
 Making and giving presentations

Supervision
 Guiding and supervising the team as per the company rules and regulations.  Training and educating the workforce regarding proper work completion and adherence to company standards.  Monitoring the timely performance of the employees in the workforce and motivating them to accomplish more.  Assigning duties/shifts to different employees as per their areas of expertise.