RHEA G. EDAÑO
1681 Gil Tudtud St. Mabolo, Cebu City
Email Address: [email protected]
Contact #: +63923-567-6555 ​
____________________________________________________________
SUMMARY OF QUALIFICATIONS
● Graduate in Bachelor of Arts in Political Science
● with sound exposure in different fields of Finance/Customer Service and Technical Support and
Sales
● Comprehensive knowledge in insurance billing and claims.
● with profound computer knowledge and skills (MS WORD, EXCEL, POWERPOINT, Basic Adobe
Applications)
WORK EXPERIENCES:
PMAX GLOBAL ​Philippine Branch
Unit 1, 3F BPO Spaces, Robinsons Galleria, Cebu City 6000
Accounts Receivable Representative
● The AR representative is responsible for calling insurance companies to
inquire and collect information regarding the denials of claims.Review
and document denied claims using billing software, including electronic
claim processing.
● Call insurance companies regarding any discrepancy in payments if
necessary
● Research and appeal denied claims.
● Other relevant duties may be assigned from time to time
August 2017 – Sept 20, 2018

MOPRO
7th Floor Park Centrale Bldg, IT Park Cebu City 6000
Digital Concierge
● Engage with clients by phone and email to provide premier customer
service Help clients understand the power of digital marketing by
clarifying goals and online design functionality.
● Motivate clients to identify and reach their marketing goals
● Fulfill client requests and provide expert guidance regarding our process,
marketing strategy, and products
● Manage multiple projects seamlessly
February 27, 2017 – June 27, 2017

CONTACT SOLUTIONS BPO
KRC Blog, Lopez Jaena St, Mandaue City, 6014
Virtual Employee
October 21, 2016 – March 2017

QBE
Skyrise Alpha,Samar Loop, Cebu Business Park Cebu City 6000
Claims’ Of icer – Australia
● Maintaining positive stakeholder relationships with the insured, agents
and service providers;
● Interpreting basic policy coverage and determining if coverage applies to
claims submitted;
● Receiving, recording and processing incoming insurance claims;
● Authorising payment within scope of authority, settling claims in the
most cost effective manner and ensuring timely issuance of
disbursements; and
● Identifying suspicious or potentially fraudulent claims and arranging
investigations
February 24, 2014 – Oct. 17, 2016

STREAM GLOBAL SERVICES
IT2 Bldg, IT Park Lahug, Cebu City Philippines 6000
Listener Care for SIRIUSXM – Retention
August 14, 2012 – Dec. 20, 2013
CONVERGYS
R. Arcenas, Arcenas Estate Banawa Hills, Cebu City Philippines 6000
Customer Service Representative for SPRINT – Sales & Finance Care Representative
February 2010 – April 2012

XLIBRIS Inc.
Lagon Technopark, P. Remedio St. Mandaue City, Philippines 6014
Customer Service Representative – Submission’s Department
June 2008 – February 2010
TeleTech Customer Care Management Philippines Inc.
OAKBRIDGE IT Center, Mandaue City, Philippines 6014
Technical Support Representative – ACCENTURE
May 2007 – June 2008

INNODATA XML CONTENT FACTORY, INC.
HVG IT Park, Subangdaku Mandaue City 6014
Formatter/I&A Selection
2005 – May 2007
SPI Litigation Direct, Inc.
PIPC Bldg. Ground Floor, IT Park Lahug
Indexer
Aug. 2005 – Dec. 2005

INNODATA XML CONTENT FACTORY, INC.
HVG IT Park, Subangdaku Mandaue City

Formatter/Scanner/Editor
2003 – 2005

​EDUCATIONAL BACKGROUND
SCHOOL CURRICURAL YEAR

TERTIARY​: ​University of San Carlos 2000-2004
Cebu City
❖ COURSE:​ BACHELOR OF ARTS IN POLITICAL SCIENCE
​SECONDARY: ​Saint Joseph’s Academy 1995-1999
Mandaue Cebu
PRIMARY: ​Mabolo Elementary School 1989-1995
Mabolo, Cebu City

ORGANIZATION

​DATALOGICS SOCIETY
University of San Carlos
1999-2000

Carolinian Political Science Society
University of San Carlos
2000-2004

REFERENCES

MERRELL RIO
Assistant Director – Author Solutions
TGU Bldg. IT Park Lahug
+63917-879-0232

MAJAL LALAINE VIACRUSIS
Project Manager
Singapore
+65 9467 1775

YANCY CANETE
Project Engineer
Singapore
+65 8650 6422

PERSONAL INFORMATION:

Age: 36 years old Citizenship : Filipino

Birth Date: September 9, 1982 Height: 4’11
Birth Place: ​Cebu City Weight: 55kgs.
Civil Status: ​Single
Father’s Name:​ Ernesto M. Edaño Occupation:​ Deceased
Mother’s Name:​ Milagros G. Edaño Occupation:​ Housewife

Languages Spoken:​ Cebuano, Tagalog and English