Rhestle N. Mertalla
7 Jasmine St. JPA Subdivision
Tunasan, Muntinlupa City 1773
063 9958909607
[email protected]

WORK EXPERIENCES
November 1994 – April 1995 Service Crew
Mr. Donut – Biñan, Laguna
September 1997 – December 2002 Assistant Manager and Training Officer
Mcdonalds – Petron SLEX
Acquired Basic performance on building and maintenance tasks
Acquired skills on scheduling (crew staffing)
Acquired skills on production and Staffing Management
Acquired skills in Managing Lobby, Kitchen and Front Counter Zones
Worked as a receiving manager
Acquired expertise in people handling
Acquired full knowledge and expertise in Food Safety Procedures
Acquired expertise in handling customer complaints
Acquired knowledge and expertise in store management systems.
August 1, 2009 – March 5, 2011 F&B Supervisor
Mactan ISLA Resort and SPA – Mactan Cebu City
Consistently demonstrated superior customer service skills and acts a s positive role model for all employees
Acquired positive energy and enthusiasm focusing on the guest interaction
Acquired continuous improvement of rendered service by evaluating breakdowns using guest feedback, data and behavior.
Expertise on communicating service breakdowns and team plans in team meetings and facilitates opportunity- seeking meetings to consistently involve all team members in service improvements.
Expertise in addressing service breakdowns and follows up to ensure guest satisfaction
Acquired expertise in cascading promotions and events for the team
Ensured all company policies and operating standards and procedure are communicated effectively and maintained and followed in a consistent manner
Addresses employee performance issues, and acquired coaching ability for improvement and provides ongoing feedback
Ensures that food is prepared and served according to the desired portions and quality specifications
Assumes Fine Dining Restaurant Manager duties in his/her absence
Directs the daily work activities of assigned personnel within the dining facility that facilitates efficient customer service and profitable operation
Gained proper knowledge for responsibly preparing schedule and assignments of stations within the outlet
Followed health, safety, and sanitation guidelines for all products
Ensured all cash handling and cash register functions are performed in an accurate and consistent manner
Gained skills to promote effectively hotel products, services, events and promotions at any guest contact
Gained skills in performing other duties and responsibilities that may deem necessary on special occasions.
March 20, 2012 – March 31, 2018 Technical Support Representative
Teletech – Sta Rosa, Laguna, 5 E-COM MOA, Pasay City
Gained skills in trouble shooting skills for cable, MAC computer, Dial up connection, and BigPond security.
Gained knowledge in Microsoft products and applications
Expertise in multi tasking and good communication skills to cater Australian customers on the phone.
Knows how to navigate thru Microsoft applications to enhance or optimize customer’s computer.
Acquired listening skills and expertise in giving proper instruction to customers over the phone.
Gained knowledge in using the remote access to navigate thru customer’s computer offshore.
Mentor/apprentice/SME for Telstra Platinum from January 12, 2015 to February 28, 2015
Escalation desk/Case management from June 8, 2015 up to March 2018
NBN trained in Telstra
Sept 27, 2018 – Present. Concentrix
Chat Support Representative

EDUCATIONAL ATTAINMENT
Tertiary Education (College) Associate in Computer Science
San Pedro College of Business Administration
Bachelor of Science in Nursing
University of Perpetual Help System
Biñan, Laguna
Secondary Education: San Pedro Relocation Center National High School
San Pedro, Laguna
AWARDS, CERTIFICATES AND SEMINARS TAKEN
SCHOOL RELATED:
Consistent Dean’s Lister in College
PRISAA CHESS Player Champion 1994
Has TESDA Certification in Food Trades
Has Call center Training by Excel Asia Alabang
WORK RELATED
McDonald’s
Archie Awardee – Crew chief Devt Program )
Hot Hamburger Team Member
Team Work Awardee
Quality Service and cleanliness Mystery Shopper Awardee ( Rated Triple A for excellence
Mr. Donut
Champion Bowling Tournament -highest triple and Pin Falls
Best in Customer relations
Front, Counter and Kitchen expert award
Best in Work relations
Teletech:
Top Agent for the Month of November, December 2012, January 2013, February 2013 and March 2013
Best Verbatim for six consecutive weeks
24 Commendations given by Australian customers
Top consultant
Top Team included in the Hall of Famer Teletech Philippines
Most consistent IBUZZ Winner
Most Improved Agent for the month of October 2012 and November 2012
Advocate of the Day awardee by Quality Assurance
Top 1 Agent for December 2012
Consistent top agent for year 2013
Concentrix
Consistent MVP monthly awardee 2019.

Nursing Skills:
Exposure in Orthopedic Hospital ( Quezon City)
Exposure in Laguna Provincial Hospital ( Sta Cruz, Laguna )
Operating Room Exposure in East Ave Medical Center – Quezon City
Exposure in Ospital ng Biñan
Exposure in Pagamutan ng Carmona emergency room

PERSONAL BACKGROUND
Age 37 years old
Citizenship Filipino
Civil Status Married
Birthday June 29, 1976
Birth Place Dohinob, Roxas, Zamboanga del Norte
Height 5’ 6” and ½
Weight 120 lbs
____________________________________________________________________________________SPECIAL SKILLS
Computer Literate knowledge in Microsoft office applications and encoding skills
Communication Skills human relation, people skills
Leadership Skills knows how to handle different individuals and knows how to
manage group of people
Knows how to drive with valid Philippine non professional License