RHODELIA SELERIO CARETERO

918 Dapdap Extension

Mambaling, Cebu City

Philippines 6000

Mobile#  +63 917-477-7513

E-mail Add: [email protected]

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PERSONAL DATA

Age                             :   49 yrs old

Sex                              :   Female

Place of Birth              :   Cebu City

Date of Birth               :   December 27, 1969

Status                          :   Married

Height                         :   5’2”

Weight                                    :   100 lbs

Religion                       :   Roman Catholic

Citizenship                  :   Filipino

EDUCATIONAL BACKGROUND

1986 – 1990                :   University of San Jose – Recoletos

Bachelor of Science in Commerce

Major in Human Resources Management

Magallanes, Cebu City, Philippines

1982 – 1986                :   University of San Carlos – Girls High School

Secondary Level

P. Del Rosario Extension

Cebu City, Philippines

SEMINARS ATTENDED

Ø  Journaling –  June 2017

Ø  Basic Air Cargo Seminar – 1996

Ø      Catechist Seminar at Our Lady of Lourdes Parish

Ø      Seminar on Youth and Media Awareness at Don Bosco

Technology Center

Ø      Moral Recovery Program Seminars

SKILLS

v      Knowledge in Windows

Word

Excel

Powerpoint

v      Knows how to drive (non-professional drivers license)

v      Can do clerical jobs like filing, typing, recording, encoding, etc.

v      Can do tele-marketing

v      Can handle logistics

WORK EXPERIENCE

July 2017 – May2018

Wipro   (account – Delta)

Panagdait, Mabolo, Cebu City

Customer Service Representative

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Job Description:

Delta is one of the airlines based in USA who caters worldwide travelers and we assist the customers/passengers of delta.  We do booking, do changes as well, educate passengers about do’s and don’t’s when travelling.

July 2010 – Nov 2016

Convergys Philippines (account – Sprint)

Banawa, Cebu City

Customer Service Representative

_______________________________

Job Description:

Sprint is a telecommunications service provider based in USA and our job is to assist the customers of this said company.

We receive incoming calls from customers answer inquiries and bill or phones, accept payments, educate customer about their new promos, or even answer technical issues about their cellphones. Do selling of phones as well.

January 1994 – January 2007

PCM Express System Inc. (agent of Expeditors International for 9 years)

Sales Officer – 1999 – January 2007

Customer Service Officer – 1994 -1999

Tel# (6332) 345-3478

Fax# (6332) 345-8504

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Job Description:

PCM is an international freight forwarding who caters both export and importation of goods both air and seafreight.

As sales officer:

Develop new clients as well as maintain the old/existing accounts. To accomplish the task, I do sales call everyday, monitor movements of their cargo to ensure reliability of our service. I also do tele-marketing and when I’m in the office and send quotations and attend to clients’ inquiries and complaints since forwarding is service oriented company. For clients inquiries, I always make it sure that it is well attended.

I prepare monthly profit and loss report and evaluate it yearly together with the other staffs of the company.

I also develop new business partner for the company.

As customer service officer :

I handle in and out calls from various clients. I also accept bookings and monitor the cargo movement – from the exporter to the trucker, then to the shipping vessel until it reaches to its final destination.

I did some documentation like sending pre-alerts and shipping advices and prepare the necessary documents like bill of lading, shipping advices and help assist the exporter in the processing of other export requirements. I always have my own files and records for every client to make sure that all cargo movements are well monitored.

April 1990 – June 1991

Atty. Roland Grapa

Secretary

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Job Description :

As a secretary, I do clerical works like typing, filing, recording, and assist my boss in organizing his appointments and trip schedules.

February 1988 – December 1988

TMX Philippines

Contractual Operator

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Job Description :

I was a contractual operator in the sub-assembly area, and assembled some parts of a wristwatch like IC’s and coil.

REFERENCES :

Fr. Randy Figuracion

Parish Priest

Our Lady of Lourdes Parish

Punta Princesa, Cebu City

Cel# 09209743761

Miss Jill Bugtay

Supervisor

JP Morgan

Cel#  09422075069

Graham John Jabonero

Manager

Wipro

Cel#  09985517018