Experience

1/03/2010 - 01/05/2019 Helpdesk Technician, Infrastructures and Communications at WEG S.A.

– Manager of the IT infrastructure
– Integration on the project global team for implementation of the new factory
– Ticketing based support
– IT Support to all company
– Cisco IP Phone configuration on CCM (Call Manager)
– Assistant on Cisco configuration (routing and switching)

8/07/2019 - 10/10/2019 Support Engineer Lvl 2 at DevExperts

– Support to all applications and servers used by clients in fintech market (EUA)
– Monitoring of all active systems and applications and ticket opening with priority analysis
– S2L Ticket solving (Support Level 2)