Richard P. Balaguer

058 Prk. 6 Mangga St. Tramo Heights, Sucat, Muntinlupa City

Contact #: +639156100451

Career Objectives: To be able to contribute my acquired knowledge for the growth and development of my company.

Personal Information:

Age : 34 years Old

Date of Birth: March 21, 1984

Place of Birth: Quezon City

Religion: Roman Catholic

Sex: Male

Civil Status: Single

Citizenship: Filipino

Educational Attainment:

Institution: ( STI ) System Technology Institute

Juris Bldg., Alabang Muntinlupa City

Course : Bachelor of Computer Science and Information Technology

Year Attended : 2003-2006

Institution : Colegio De San Pedro

Pacita Complex San Pedro Laguna

Course : Associate in Computer Science

Year Attended :2001-2003

High School : School : Pedro E. Diaz High School

Year Attended : 1999-2001

Elementary : School : Sucat Elementary School

Year Attended : 1995-1996

Work Experienced :

Date Hired : August 12, 2008 up to 2012

Position : Senior Level Technician (L2)

Company : Alorica Philippines (Wynsum Ortigas Avenue)

Work Description: • Troubleshoot all  D-Link Product’s (Such as Router’s, Print server, Camera, Access Point, Media Player).

• Assist the Level 1 Technician for all the troubleshooting.

• Accept all the calls transferred by the Level 1 technician and do advance troubleshooting.

• Processes for the replacement of the device of verified defective.

Date Hired : 2012-2013

Position : Senior Level Technician (L2)

Company:  Stream Global Services

Work Description:

• Assist the customer concern regarding on hardware and software installation of their HP computer and isolate if it is a hardware and software problem. Do a system restore and also a System recovery if the computer found out if some software is not working and needs to do a system recovery.
• Offer an  upgrade of their HP computer after the problem was resolved.
• Accept all the calls transferred by the Level 1 technician and do advance troubleshooting.
 

Date Hired : 2013-June 2014

Position : Technical support  Associate

Company:  Sitel Philippines (Comcast cable connection )

Work Description:

• Isolate and troubleshoot their cable and phone connection of the customer.
• Send a technician if  verify that the problem is on the cable wire.
• Offers  upgrade to the customer for the additional services.
 

Date Hired : August  2016- September 2017

Position : Technical support  Associate

Company: TPG (Australian Account)

Work Description:

• Isolate and troubleshoot their Internet , cable and phoneconnection of the customer.
• Send a technician if  verify that the problem is on the cable wire
• Offers  upgrade to the customer for the additional services.
• Configure the their internet connection
Date Hired : October 2016- November 2018

Position : Customer Service Associate

Company:  Concentrix Philippines (United Airline)

Work Description:

• Assisting customer for reservation of their flights
• Assisting  member on their concern especially for rebooking of flights
• Offers  upgrade to the customer for the additional services.
• Offer  United Airline  Credit Card
 

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

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​​​​​​ Richard Balaguer