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Richard Paul M. Malazarte Customer Service and Process Engineer

Canada
Computer LiterateCreative & Problem SolvingExcellent Communication/Customer ServiceStrong Time Management

 

Richard Paul M. Malazarte
Cogon, Cordova, Cebu
[email protected]
09957906474

OBJECTIVE

To professionally use and develop my knowledge and skills and to continue to grow in leadership and commitment for company’s productivity.

PERSONAL INFORMATION
Age: 24
Date of Birth: December 15, 1994
Place of Birth: Cogon, Cordova, Cebu
Gender: Male
Civil Status: Single
Citizenship: Filipino
Religion: Roman Catholic
Dialects: English, Filipino, Cebuano

EDUCATIONAL BACKGROUND

Tertiary Level

Bachelor of Science in Industrial Engineering
University of Cebu Lapu-Lapu and Mandaue
S.Y. 2011-2016

Secondary Level

Cordova Catholic Cooperative School (CCCS)
S.Y. 2007-2011

Elementary Level

Cogon Elementary School
S.Y. 2001-2007

WORK EXPERIENCE

On the Job Training – two months being OJT at SCI Philippines – Feeder Apparel 1 rendering 240 hours.
Business Process Associate – Manulife Business Processing Services (MBPS)
Claims Adjudicator (Level II) – Manulife Business Processing Services (MBPS)

ACHIEVEMENTS

School representative – Oration Speech
Barangay representative for the youth.
Best in attendance
Consistent hitting the monthly target
Champion in Table tennis for 3 consecutive years (2016-2018) – Sporstfest in MBPS
2nd Placer in Fun Run for 5 km category – MBPS
One of the team’s representative for 10 km category
Promoted to level II as Claims Adjudicator

SKILLS

Computer literate
Proficient in the use of MS Applications
Excellent Communication/Customer Service
Strong Time Management Skills
Creative Problem Solving
Listening Skills

PERSONAL CHARACTERISTICS

Business minded and highly motivated
Dedicated and hard working person
Versatile and can easily adapt
Can work with minimum supervision
Oriented to achieve goals
Continuous desire to learn
Engage
Passion for improvement
Positive attitude

SEMINARS ATTENDED

Methods Engineering Seminar
By: Engr. Lourd Bernard Mejares at ECE lab of UCLM

Presentation Skills Enhancement Seminar
By: Engr. Lourd Bernard Mejares at New AVR – Maritime Building of UCLM

Basic Spreedsheet (Excel 2010)
By: Ms. Selah Marie Labay at MPH of Manulife Business Processing Services

REFERENCES

Allan Paulo Bagtas
RPS Team Leader – Manulife Business Processing Services (MBPS)
09566618132

Paulo Lumapas
Business Process Associate – Manulife Business Processing Services (MBPS)
09458566886

Mariebel Berdon
GSD IE Specialist – Yuenthai Philippine Inc.
09325307137

Education

2011-2016 Bachelor of Science Industrial Engineering at University of Cebu Lapu-Lapu and Mandaue
2007-2011 High School years at Cordova Catholic Cooperative School
2001-2007 Elementary years at Cogon Elementary School

Experience

June 9, 2016-June 29, 2018 Business Process Associate at Manulife Business Processing Services
July 2, 2018 - January 4, 2019 Claims Adjudicator at Manulife Business Processing Services

Got promoted