RICHE MIJARES MOLON
Philippines : #6 Waling-waling St.,Pingkian 3, Brgy. Pasong Tamo, Q.C. Manila, Phils.
Saudi Arabia: Building No. 55, Lbn Abi Al Sarh Street, Al Sulaimaniah District, Riyadh, KSA
Email : [email protected]
Contact No. : +966560939022

PROFILE

A graduate of Bachelor of Science in Electronics and Communications Engineering degree. Academic background blended with hands-on electronics equipment/devices, plant visits, seminars and communications experience as an OJT in the network operating system of a known semi private firm. Dynamic leader with vision, organizational skills and a record of accomplishment built on ability to create relationships, produce results and bottom line growth. Work well in coping up with stress, meeting time pressures and produce quality outputs. Excellent interpersonal and communication skills. Computer literate; Microsoft office applications. Bilingual in English, Tagalog and Visayan language.

AREAS OF STRENGTH

Quality Control Line Maneuver
Internal Auditing Strong Negotiator
Customer Service Relations Forecasting and Strategic Planning

PROFESSIONAL EXPERIENCE / FULL TIME JOB WHILE A STUDENT

QUALITY CONTROL INSPECTOR, AL-OBEIKAN ELOPAK FACTORY for PACKAGING Co.,
P.O. Box: 369 Riyadh 11383 – Kingdom of Saudi Arabia, 16 April, 2012 – Present
Deeply involved in the massive manufacturing of LIQUID PACKAGING products.
• Strictly implement the company SOP’s andQuality Control parameters based on customer agreed specifications and Quality Handbook resulting to minimized customer complaint and efficient production flow.
• Attend seminars and other relevant trainings to help on empowering the capability of the process implementation.
• Ensure that ISO standards and Integrated Management System is fully understood and followed to continously develop the concern to the company and aim to become the preferred supplier of Liquid Packaging products by providing best in class quality service.

TECHNICAL SUPPORT (TIER II)/CUSTOMER SERVICE REPRESENTATIVE,WEST CONTACT SERVICES, INC.,
28/F Export Bank Plaza, Chino Roces Avenue corner Senator Gil J.Puyat Avenue, 1200 Makati City
August 04, 2008 – March 26, 2012( Accounts handled: CRICKET-Inbound & COMCAST- Inbound )

TECHNICAL SUPPORT/CUSTOMER SERVICE REPRESENTATIVE, TELEPERFORMANCE PHILS INC.,
Octagon Bldg., Ortigas, Pasig City Feb. 06, 2007–Aug. 02, 2008(Bank of America-Outbound & Cricket-Inbound)

Company is involved in Business Process Outsourcing overseas; giving out utmost customer satisfaction thru customer service and technical support aid.

• Reporting to the immediate Supervisor. Manage calls from overseas and give aid to customers concerns on status of their accounts and technical concerns on equipments purchased resulting to minimized customer complaint and efficient process outsourcing.
• Attend up trainings about the products/account carried and customer service function enhancements to have a better customer service approach and other relevant trainings that would help in gaining more clients to work with the company.
• Handle customer concerns properly, relay accurate information, set proper expectations and ensure to provide accurate resolutions on every concern.

QA SUPERVISOR, Psi TECHNOLOGIES Inc.,CIP II, Calamba, Laguna July. 04, 2006 – Feb. 02, 2007
Deeply involved in the massive manufacturing of electronics devices and play a big role in the innovation of electronics technology thru its simplified integrated circuits.
• Reporting to the Senior Supervisor and Senior Manager. Strictly implement the company SOP’s and customer agreed specifications concerning the manufacturing process resulting to minimized customer complaint and efficient production flow.
• Attend seminars and other relevant trainings like FMEA, SPC, POKAYOKE to help on empowering the capability of the process implementation.
• Ensure that the Company Quality First Policy is fully understood by the people in line to continously develop the concern on the company’s aim to become the preferred supplier of Power Packaging Solutions by providing best in class quality service.
• Help in facilitating and creating the training modules that would more likely empower the entire working force to have an overall competency on producing best value products and services.

PRODUCTION SUPERVISOR,FASTECH MICROASSEMBLY INC., FTI, Taguig,Nov. 07, 2000- Aug. 31, 2001
Psi TECHNOLOGIES Inc.,FTI, Taguig, Nov. 02, 1999 – Nov. 03, 2000
— Nature of business is stated on the latest professional job experience at semicon mentioned above —
• Reported directly to the Section Manager. Developed and implemented short and long term strategic plan resulting in company becoming a more competent electronics manufacturing firm in the industry.
• Ensure proper set-up, constant line monitoring and balancing, support group coordination and 5’s implementation resulting in excellent working atmosphere and smooth operation.
• Initiated production strategies, projections and forecasts, resulting in a more dynamic growth and meeting the customer maximum satisfaction in terms of quality service.
• Trained more than 100 operators resulting in no related defect products and positive feedback from the customer.
• Provided leadership in developing goals, implementing processes and policies for management resulting in increased efficiency and profitability.

SALES ENGINEER, GINZA MARKETING, Sta. Mesa, Metro Manila, Feb. 08, – Nov. 06, 1999
A trading company involve in selling of electronics and communications equipments/devices used in various industries.
• Reported directly to the Marketing Manager. Developed accounts and implemented short and long term goal resulting in company to gain more clients and well established marketing environment.
• Perform product demonstrations to respective clients resulting to increase in market sales and positive feedback from customers.
• Initiated marketing strategies and use of promotional materials resulting increase of expanded client direct services.
— Previous Full Time Job experience as a working student includes Security Guard, Meralco Transmission Lines,
Kamias, Quezon City for 4 years —

EDUCATION

BS Electronics and Communications Engineering, TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES, Cubao, Quezon City, Year 1993 – 1998
While in college schooling, Advance Reserved Officer Training Course was taken in 4 years
time then became Corps Commander of Batch ’97 Cadet Officers.

On the Job Training was taken at Network Operating System (NOS) Department of Social
Security System (SSS), July – November 1998

SEMINARS/EDUCATIONAL FIELD TRIPS

COMMUNICATION STRATEGIES, Obeikan Knowledge Academy (OKA), Riyadh KSA, Apr 26 to 27, 2015
KEPNER-TREGOE Analytical Troubleshooting Workshop, (OKA), Riyadh KSA, Oct 20 to 23, 2014
INTERNAL (IMS) AUDITOR’S Training, Elopak-Al Obeikan, Riyadh KSA, Apr 1 to 3, 2013
COMCAST Product Training, West Contact Services Inc, Makati City, Phils.,August 2008
COMMUNICATIONS 101, TeleperformancePhilsInc, Ortigas City,Phils., Feb. 2007
CRICKET Product Training, TeleperformancePhilsInc, Ortigas City, Phils.,Feb. 2007
Fiber Optics Technology, Philnet Ericsson Inc., Ortigas, Pasig City,Phils., September 12, 1998
CATV Seminar, Technological Institute of the Philippines, Cubao, Quezon City,Phils., July 09, 1998
Department of Science and Technology (Plant Visit), Taguig, Quezon City, Phils., August 14, 1998
Yokogawa Technical Services Phils.Inc. (Plant Visit), Project 4, Q.C., Phils., August. 25, 1998

PROFESSIONAL AFILLATIONS AND LEADERSHIP

Member, Saudi Council of Engineers (SCE)
Member, Integrated Electronics and Communications Engineering of the Phils.(IECEP)
Adviser, NagkakaisangMamamayanng Pingkian 3 Inc. (Neighborhood Association)
Adviser, Parish Youth Council, Parish of Divine Mercy,
Alumnous/Corps Commander, Reserved Officer Training Corps Unit, ( Batch’97 )

PERSONAL DETAILS
Birthdate / Place : April 02, 1976 / Tagum, Davao City
Age : 39 Years Old
Sex / Civil Status : Male / Married
Height / Weight : 5’6 inches / 145 lbs.
Citizenship : Filipino
Religion : Roman Catholic
Provincial Address : # 482 Constitution St., Canramos, Tanauan Leyte, Phils.
Mother’s Name / Occupation : Nimfa M. Molon / Teacher (Retired)
Father’s Name / Occupation : Silverio A. Molon / Department of Health Employee (Retired)

CHARACTER REFERENCE

AlvinFuentes ,Supervisor
AL-OBEIKAN ELOPAK FACTORY for PACKAGING Co., 0551465305
Mohammed Kabir Hossain , ADD, Procurement Supervisor
Medical Supplies & Services Co. Ltd. (MEDISERV), 0507834218
Abdullah Jaffer, Raw Material Technician (Co-employee)
AL-OBEIKAN ELOPAK FACTORY for PACKAGING Co., 0509972957

I hereby certify that the information given above are true and correct to the best of my knowledge and belief.