Richelle H. Amasan
Al Rigga, Deira, Dubai, United Arab Emirates
Contact Number: +971 545678783
Email Address: [email protected]
Career Objective
To seek position where my knowledge can be enhanced, leadership skills can be further developed and my personal growth is optimized while contributing to the organization.
Summary
Has more than 3 year’s solid experience in Customer Service and Sales. Has ability to resolve issues professionally and diplomatically in a timely manner. Superior in organizational and planning skills in ensuring integrity and confidentiality of pertinent information.
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• High Customer Service Standards
• Devoted to data integrity
• Strong problem solving ability
• Medical Terminology Knowledge
• Attention to detail
• Active Listening Skills
• Typing & Data Entry
• Strong verbal and personal communication Skills
Education
2012Computer and Electronics Technology, ATECTechnological College, Sta. Rita Guiginto BulacanPhilippines
2011NC II Passer (TESDA) Consumer and Electronics Technology
Professional Experience
Jun 2017 – PresentAster Pharmacy
Customer Service / Health AdvisorAl Nahda, Dubai
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
• Operating cash registers, managing financial transactions and balancing drawers
• Directing customers to merchandise within the store
• Increasing in store sales
• Maintaining an orderly appearance throughout sales floor
• Introducing promotions and opportunities to customers
• Cross-selling products to increase purchase amounts
• Follow and achieve departments sales goals on a monthly, quarterly and yearly basis
• Maintain in-stock and presentable condition assigned areas
• Remain Knowledgeable on products offered and discuss available options
• Handle returns of merchandise
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the stores designs
• Build a sustainabler elationships and trust with customer’s accounts through open and interactive communication
Apr 2015 – Apr 2017Watsons Personal Care Stores
Customer Service / Sales AssociateMakati, Philippines
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.
Personal Information Summary
Notice Period:Can join after one month (Negotiable)
DOB:31/05/1995
Marital Status:Single
Nationality:Filipino