Ritchie Manawatao Computer System Engineer
CanadaRitchie V. Manawatao, B.S. CoE
Present Address: Pannesma Co. Ltd., Riyadh, K.S.A.
Telephone #: +966506.457.438 / +639276223466
Email Address: [email protected]
DOB: August 1, 1973
Career Objective
Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to your esteemed organization as an active member.
Job Summary
Twenty years of solid data network experience in a fast paced, multifaceted environment. Experienced in system/network planning, implementation, administration/management and control, with exposure in operating systems such as Windows and Linux. In-depth LAN and WAN knowledge and experience both with the technologies and working with the telecommunication companies utilizing Cisco system equipments. Strong technical capabilities in Network Security, Disaster Recovery and Network failure and well experience in setting up Routing/GRE-IPSec-VPN/VLAN/Wireless/Email/Telephony/Wired network.
Employment Records – Scope of Work and Responsibilities
Network/Systems Administrator September 27, 2013 to Present
Pannesma Co. Ltd.: Deployed to King Salman Airbase
Riyadh, K.S.A.
Duties and Responsibilities:
q Distribute & install builds, configure Command View System (CV) – manage and do customization as per users requirements. Know how to troubleshoot and recovery option. Handles intranet work and maintenance.
q Has a basic training on Sentry Systems and manages intranet.
q Supports Voice Communication and Control Systems (VCCS) and manages intranet.
q Provides Level-2 Support for network or connectivity related incidents by resolving Level 2 Incident Requests (IR) within SLA to Royal Saudi Airforce (RSAF).
q Install and configure Cisco-8961 IP Phone and other Cisco Unified Communication Equipment accessories.
q Configure and administer Cisco Unified Communication Manager.
q Evaluate work and ensure compliance to all infrastructure standards and policies for various suppliers propose solution.
q Coordinate with vendors, analyze and recommend products they could offer thru extensive try outs its services that could extremely improve network security essential.
q Assist management with all high priority projects and prepare technical presentations.
q Perform troubleshooting on all voice services for all LAN and WAN hardware modules and configure standard communication media modules.
q Plan network capacity or scalability of growing enterprise network.
q A strong understanding of analog voice gateway, voice translation rule, voice hunt-group, dial plan schemes, PLAR setup, route patterns, translation pattern, trunking transmissions, reporting of trunking and capacity metrics.
q Knowledge in VoIP transport such as, H.323, SIP, Inter Cluster Trunking, Call Admission and Control mechanisms, centralization of call processing and Trunking Services and network policy enforcement (i.e. QoS).
q Develops documentation on new or existing systems.
Stores I.T. Supervisor/Sr. Equipment Setup Specialist September 16, 2011 to August 2013
Globe Telecom Inc. Philippines
Duties and Responsibilities:
q Provides Level-2 Support for network or connectivity related incidents by resolving Level 2 Incident Requests (IR) within SLA.
q Liaises with the necessary 3rd Party support groups to expedite incident resolution (when necessary).
q Monitors, tracks and communicates the progress of assigned incidents until its closure.
q Identifies possible problems by analyzing Incident logs or data from logging server.
q Conducts maintenance activities on time to ensure that all Configuration Items are properly maintained and will operate as expected.
q Liaises with vendors for outsourced maintenance activities to be performed on time and within specifications.
q Performs the installation, network acceptance testing and cutover of network elements for expansion or roll-out type projects within time and scope.
q If needed, augments Engineering and Installation works for Department initiated projects led by Network Planning section by performing installation and cutover activities.
q Provides technical support to different groups in the resolution of system, network or security related problems as requested.
q Supervises on the network equipment configuration and testing, end-to-end troubleshooting and deploy disaster recovery if necessary.
q Budgeting and Procurement Task – annual budgeting, Processing of Purchase Requisition for Projects, budget accrual, budget monitoring.
q Logistics Management – receiving of purchased items, asset transferring, staging of computers, processing of DTDs, inventory and turn-over of all closing stores, warehousing of stores’s tools and equipment.
q Stores Setup Preparation – Leads communication with internal and external partners/support teams, application of Leaseline and broadband connection through SSR, application of Voice Lines, coordination with treasury for the POS terminals, application of BIR permits for PCs, meeting with vendors, meeting with internal groups (ISG/ Security), procurement of tools needed for setup and Kiosk Setup.
q Stores Setup on-site – ensure network connection, voice & pos terminals, pc & peripherals, digital media equipment, queuing system, cctv, alarms & security locks is being deployed, install and configure based on a target date. In addition, all other services and documentation has to be turn-over to operation/store. Perform other related job function such as special projects which needs to coordinate to project owners/project team for the implementation. Implementation of stores IT related projects.
q Projects & Administrative Works – attending to project meetings, support to store-related projects during implementation and administrative works.
Network Engineer / LAN Specialist June 15, 2010 to August 2011
Contract Position to Private Sectors
Manila, Philippines
Duties and Responsibilities:
q Installation and configuration of network devices such as routers, switches, firewalls and network servers
q Install and creates enterprise network cabling but not limited to monitoring, administering and scaling of IT Network Infrastructure as support for the clients as define in the SLA agreement.
q To ensure the stable operation and high availability, scalability corporate network
q Perform Server Hardware and Windows Server 2003 and 2008 Installation w/ Active Directory, Maintenance, Upgrade & deployment of appropriate security patches, hot fixes, and software updates
q Act as a network consultant and recommends hardware specifications for Enterprise Network.
Network Administrator / Systems Specialist August 2009 to April 2010
Sale for Distribution and Communication Co., Ltd.
P.O. Box 86241, Riyadh 11622, Saudi Arabia
Duties and Responsibilities:
q Headquarter Data Center administrator
q Responsible to administer, manage and monitor system and network infrastructure of SALE Co.
q Support more than 500 users from Head office, 50 branches and more than 2000 remote showrooms and service centers.
q Administer and configure Blackberry messaging system such as Blackberry Enterprise Server and Blackberry Internet Service (BES/BIS).
q Design, implement, manage and administer company core networks infrastructure primarily Cisco systems devices such router 3800/2800/3600/1800/800 series and Catalyst switch 6500/2600 series.
q Manage LAN, WAN and VPN services of more than 2000 showrooms/service center in the kingdom
q Perform management of headquarter VLAN, Wi-Fi and security environment
q Perform administration and management of Citrix Xen and VMware ESXi virtualization technology
q Administer & managing Windows Server 2003/2008 active directory using HP/DELL high-end servers
q Manage users, groups and computer accounts; create and apply group policy objects.
q Administer messaging & collaboration system running Microsoft Exchange 2007
q Manage core network services – DNS/DHCP/WINS/IIS under windows and linux environment
q Managing McAfee ePolicy Orchestrator for anti-virus & anti-spyware system
q Perform system state and database backup and recovery (Symantec Intelligent Back-up System)
q Perform network and server system activities check (PRTG/MRTG), health monitoring (OpManager), analyzing data with a network traffic sniffer and troubleshooting.
System and Network Administrator January 2007 to July 2009
Mashail Al-Khaleej for Electronics, Riyadh, Saudi Arabia
Duties and Responsibilities:
q Act as MIS Team Player and Technical Supervisor
q Responsible to administer and manage IT infrastructure of MAK (Server Hardware, Server Software, network connectivity, management and administration, security – internal & external, anti-virus, system development, designs, deployment/implementation, backups and maintenance) to ensure high service quality and availability of the system.
q Responsible in data management and control such as data format, data transfer, data coordination, printing and reports.
q Administer and maintain corporate system databases – Point of Sale (POS).
q Manage and administers corporate Internet/Intranet technologies, security, and policy.
q Evaluates solutions, manages new technologies, and coordinates vendors for procurement of equipment and services.
q Do technical research, involve in system development and technology enhancement and responsible for infrastructure testing, deployment and control.
q Perform daily back up of all the system databases and weekly full backup for the systems.
q Assist all equipment needed in technical area and recommend systems that will streamline the company operations.
q Manage users training and assisting all systems users regarding the process of existing and new systems.
Network System Administrator January 2001 to March 2005
Marhaba Shopping Center
Jeddah, Saudi Arabia
Duties and Responsibilities:
q Administer and monitor the company Intranet/Internet LAN
q Supervise staff and manage/administer the entire IT infrastructure
q Analyze and resolve problem associated with NT and Windows server hardware and application software.
q Detects, monitors, diagnoses and reports NT, related problems on both server and desktop systems
q Review plans and evaluate technology solutions for better IT services.
q Maintains inventory of IT related operating equipment; works with end-users/customers to resolve problems to improve the level of service.
q Provides direct technical support to the end-users in a timely manner and consistent fashion.
q Identifies, research and resolve technical problems.
q Assists with hiring, training, assigning duties, scheduling work, monitoring performance, and evaluating the staff; assists with making sure that equipment is operating correctly; reports problems and work with the support staff to resolve them.
Network/POS Administrator July 1999 to December 2000
Acer Computer, Metro Manila, Philippines
Duties and Responsibilities:
q Implement and administer IT network infrastructure (LAN and WAN) of Corporate Network.
q Implement setup and configure point-of-sale workstation and link them to POS Server.
q Setup, implement and manages Internet LAN project using Proxy server and Firewall system
q Performs systems evaluation, enhancement, and upgrades of network tools and products.
q Plans, evaluate, implements, and manage all data communications networks.
q Manages and administers network security, users/groups rights and privileges.
q Performs file maintenance, file and database backups, responds to calls for assistance, and schedules and coordinates maintenance and repairs.
Equipment and Development Engineer/Process Engineer February 1998 to July 1999
Psi Technologies, Inc. Electronics Avenue, FTI Complex, Taguig City, Philippines
Duties and Responsibilities:
q Responsible in technical support, development, sustaining engineering for test maintenance.
q Improves manufacturing techniques, introduces new process/equipment/fixtures to production.
q Continually makes incremental, measurable improvement in the process/equipment performance.
q Interfaces with production and other engineering and support groups including design, product and manufacturing to ensure the most efficient processing techniques.
q Solves production and test equipment problems.
q Re-design test equipment, its parts by fabricating them using AutoCAD Application Software.
q Configure and troubleshoot desktop computers, monitor and other computer peripherals.
Technical Support Staff/Computer Technician August 1995 to January 1997
Department of Assessment, City Hall of Manila, Philippines
Duties and Responsibilities:
q Responsible in installing and setting up of LAN System
q Installs and maintains software packages and application software for the clients, i.e. Proxy Servers using MS proxy, Netscape proxy for Internet access.
q Responsible for monitoring and troubleshooting of network and hardware resources of the clients.
q Involve in conducting seminars/tutorials/training of the different software packages and application software for the end-users.
q Involve in the design and development of small system such as Assessment Computerization, real property tax system scheme.
Training & Seminar
q Fiber Optics Technology – March and November 2018
q Construction Occupational Safety and Health For Site Safety Officer (COSH) – May 20-24, 2013
q CompTIA Network+ Certification – 2009
q MCSA Certification – 2009
q CompTIA A+ Certification – April – May 2009
q CISCO Certified Network Professional (CCNP) Certification – January – April 2008
q Microsoft Certified Technology Specialist (MCTS) Certification – February 2008
q Microsoft Certified Professional (MCP) Certification – December – January 2008
CISCO Certified Network Associate (CCNA) Certification – October – November 2007
q Local Area Networking – February 05, 1994
q Internet Technology – August 1993
Education
Career Certification: Certified Fiber Optic Technician, CFOT (Cert. # 14618)
Cisco Certified Network Professional (CCNP: CSCO11293313)
Cisco Certified Network Associate (CCNA: CSCO11293313)
CompTIA A+ Certified (CompTIA A+: COMP001007618382)
Microsoft Certified Technology Specialist (MCTS: 5912344)
Microsoft Certified Professional (MCP ID # 5912344)
1991-1995 : B.S. Computer Engineering – AMA Computer College, Makati, Philippines
Computer Skills:
Hardware/Internet Technology/Application Software
q Cisco Routers, Switches, IP Phone, Hubs, Servers, Back-up Storage, DNS, WINS, Firewall, DHCP, TCP/IP,
LAN/WAN, VoIP, IPSec VPN and Advanced Fiber Optics Technology.
q VMware ESX / Citrix Xen; Ubuntu/RedHat; ISA/IIS/Apache/DNS/Squid/DHCP; Nagios
q Blackberry Enterprise Server / Blackberry Internet Service (BES/BIS)
q Windows 7/Vista/2000/2003/2008/2012 Server/ MS Exchange 2003/2007, MDaemon, Webmin, OpenVPN
q Mcafee Enterprise/Orchestrator; Trend Micro Enterprise server solution