RIZA MANZO DELMO

Pambisan Malaki, Pinamalayan, Oriental Mindoro, Philippines 5208

Mobile No. +639293430209

E-mail: [email protected]

Professional Profile

Results-oriented Auto Sales Associate with 2 years experience in new vehicle sales. Skilled in strategically negotiating deals and transforming e-commerce prospects into in-store sales to achieve sales targets. Looking to take next career step in retail sales and leadership with a respected company dedicated to delivering high quality service and building relationships with customers.

Qualification

Sales expertise
Inventory management
Accurate money handling
Active listening
Verbal/written communication
Team player mentality
Outgoing personality
Enthusiasm
Relevant Experience

Increased sales  with special displays and promotions
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience

Teleperformance Philippines – Customer Service Representative

Sucat, Paranaque City, Manila, Philippines

Nov 14 to present

Answering phone calls from travel agents.
Negotiating with the hotel regarding existing reservations.
Providing customer service to travel agents with the existing reservations.
Documenting all transaction with the existing reservation.

M.H. Alshaya Co. WLL – Barista at Starbucks

Salmiya, Kuwait City

Oct 2015 to Oct 2016

Managed morning rush customers daily with efficient, level headed customer service.
Adhered to recipe and presentation standards for specialty coffee drinks.
Resolved customer disputes with tact and professionalism.
Correctly followed all health, safety and sanitation guidelines.
Greeted guests with a pleasant smile and superior customer service.
Greeted and connected with every customer, recommending drinks and pastries.
Maintained the highest standards of conduct and service.
Arranged merchandise in innovative and eye-catching displays.
Cleaned equipment, disposed of waste and carried out other closing duties.

TaskUs Ph – Back Office Representative for Document Approver

Bonifacio Global City, Taguig, Philippines

July 2015 to Oct 2015

Evaluating and validating documents from the clients.
Identify and investigate the need for documents of various types.
Ensure that organizational documents go through a documented and approved review-and-approval process before being stored.
Ensure the security, accessibility, and proper distribution of organizational documents.
With the IT security manager, assign/approve user privileges.
Diamond Motor Corp. – Sales Account Executive

Cainta, Rizal, Philippines

April 2013 to May 2015

Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
Used consultative sales process to match customers with vehicles suiting their needs.
Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
Researched new automotive releases to maintain knowledge on new products and trends.
Informed customers on associated dealer services and products such as extended warranties.
Education

International Advanced Technology And Education Center
Associate in Computer Technology  S.Y. 2007  – 2009

Trainings

On Job Training – 200 Hours

General Divisions Office – Pinamalayan, Oriental Mindoro

Aug 2007

Networking Technology

Meralco Foundation – Mfi Bldg., Ortigas Ave., Pasig

Sept 2006

Barista Certification

Starbucks Kuwait – Salmiya, Kuwait City

February 2016

Food Safety Training

M.h. Alshaya Co. WLL – Shuwaikh, Kuwait City

Oct. 2015