Riza Apatino Polentinos Banquet Coordinator
Doha Qatar
With Six years professional experience in the hospitality industry, extensive knowledge of differing areas; I have excellent communication skills to maintain effective working relationships; I deal with people with great care and pride myself on attention to detail and on being able to anticipate guests’ needs. I am well recognized for my social etiquette and want to pursue and further my career path.
Education
- 2009-2011 Bachelor in Science in Computer Engineering at Colegio De Kidapawan -Philippines
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Second year Only-Undergraduated
- February 2019 Secretarial- Short Course at Filipino Training and Development Center- Doha Qatar
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Certificate Course for Secretarial
Experience
- December 2017- Present Banquet Coordinator at Concorde Hotel Doha
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Meetings, Wedding and events coordinator
Responsible for the administration of all conference and banquet activity
Acting as Food & Beverage Secretary
Maintaining and updating the office’s filling and reference system
Management and oversight of all of the office administrative tasks
Using sales techniques that maximize revenue while maintaining existing guest loyalty
Providing administrative support to the Food & Beverage Manager & Assistant Banquet Manager.
Processing a function sale from enquiry to contract in accordance with hotel procedures
Monitoring the effective resolution of guest issues that arise and ensuring all is documented
Developing marketing and promotional materials such as menus
Understanding the overall market, competitors strengths and weaknesses, economic trends, supply and demand
Anticipate guests’ needs and ensure that the service meets/exceeds the guests expectations to ensure a memorable and pleasant experience
Lead to achieve desired results in high quality service and experience for our guests - October 2017 Waitress at Fujairah Rotana Resorts & Spa
- February 2015-2017 Waitress/ Receptionist at Naira International Qatar
- 2012-2015 Server at Shakey's Pizza Restaurant